Having stayed at the Wayne, Nebraska Cobblestone on several, prior occasions, we had no doubt that this was going to be another pleasant experience. But from the moment we walked in and approached the front desk to check-in, the experience was anything but pleasant. For starters, we were double-booked. And then the "attitude" started. Were we sure that we didn't want two rooms? No! we only wanted ONE room. That took several minutes to fix in their system. Once checked in, we went to our room. Once there, all seemed to be alright. With one exception- the over-sized pillows were a nice touch. The problem being that a significant part of the pillows stuck out of the pillow covers. God only knows what all those pillows had been touching previously, but now they were touching the other pillows as well as the sheets! A call to the front desk revealed that ALL of their over-sized pillows were like that because the hotel didn't HAVE pillow cases that fit. So everybody got to put their faces onto... Well, perhaps you may hazard a guess WHAT the previous guests had rubbing up against it! So we requested smaller pillows. Pillows with full-fitting cases. We should have asked for new sheets, but opted to put clean towels where the pillows would go. Paranoid? No. I'm a microbiologist. And I sure as heck don't want to be sleeping on someone else's microflora! Now for some TV. Well that was just wishful thinking. Maybe the next day will be better. But no. Still no TV. A call to the desk to advise of the problem, but they had no resolution. The front desk gal said she would leave a message for the manager. No manager was on site. OK. So let's get some breakfast. It is after all, after 9AM. More wishful thinking. No coffee. No eggs... Nothing. The metal food warmers were empty. But someone was making waffles. What the heck... You can't go wrong with waffles, right? Wrong! The mix they had for the waffles was so diluted, it was just slightly thicker than milk. Obviously someone was cutting corners to make this stuff go farther. And to add additional insult, the last syrup packet was firmly glued to the bottom of the container. Still no coffee. We've now been there at least a half hour, and there is no one from the hotel to be seen. Time to go to McDonald's for some quasi real food. We returned that evening to find that our smaller pillows had been replaced with the oversized pillows. And yes, they too were sticking out of the pillow cases. While waiting for replacements, we gave the TV another try. Nope! Another call to the front desk. Eventually, the unit began to work and this was without anyone coming to the room. Next morning- a "rerun" of the previous day. This time, in addition to not having coffee, they were serving biscuits and gravy. Or at least that's what the stuff in the warmer looked like. I LOVE biscuits and gravy. But too bad. This stuff was terrible. No wonder there was "food" in the warmer. No one was eating this slop. I wasted two biscuits by pouring that horrible stuff all over them. And I don't EVER waste food. Cobblestone caused me to make the exception. Should you think I am just too particular, keep in mind that this was not my first stay here. Cobblestone has really gone downhill since when it first opened. Granted, this was a holiday weekend, and the place WAS full. But the day we checked out, there were only a handful of cars in the parking lot, and virtually no one at the breakfast area. And in spite of this, there was no hotel staff to be found, nor was the breakfast area being maintained. There is simply no excuse for this. Hopefully for their sake, this was a one time exception.
- Official Description (provided by the hotel):
- Enjoy a convenient location near everything Wayne, NE has to offer. Situated near Providence Medical Center, Wayne State College, and Memorial Stadium, this hotel offers easy access to Highways 35. Nearby corporate offices include Concord Components, Ameritas Insurance, Sand Creek Post and Beam, and First National of Omaha Wayne Service Center. Stay connected and relaxed while exploring or working in Wayne with complimentary Wi-Fi access, 24-Hour Business Center, complimentary hot breakfast, fitness center, Mini-Microwaves, Mini-Refrigerators, swimming pool and so much more. ... more less
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