We took a small Easter vacation to visit family in the area. I had made reservations online about a week and half before we arrived. When we were a few hours away, I decided to call and confirm my reservation. They had reserved the room for the night before and had wrote us as a no show and cancelled our reservation, which was for 2 nights. I talked to a front desk manager and she fixed the situation right away. She also told us we would get one night free because of the mistake. The lobby area was very nice and the front desk was helpful when we arrived. Our room was in an older part of the hotel, but was clean. The beds were little bigger than a twin bed, and pillows were a little lumpy, but it was fine to sleep on.
The rooms need more sound proofing! At around 1 am the next two rooms were drinking and partying quite loudly. Then fitting began with slamming doors, yelling, crying and beating on doors. Thirty minutes into it, I called the front desk, no answer. About 30 mins. later I tried again, this time the front desk answered and by this time I was very upset, I told the front desk guy the problem, thinking nothing would happen. To my surprise, he did tell them if he had one more compliant he would call the police. The group did quite down, but we had to listen to them vomitting all night, sounded like it was right in our room. The next morning I requested a room change and they did move us. No problems after that.
The breakfast buffet was wonderful, but when we got there the first morning at 7:45 am almost every thing was gone. They replenished about 20-30 mins later.
Once I got home, and checked my bank statement, I did not receive the promised free night. She charged me for two nights but gave us a $10.00 discount on the first night.
The second day we wanted to use the pool and hot tub. The hot tub was closed for cleaning so that was dissapointing.
The hotel was ok, would possibly stay again, but I would double check the front desk dates first.
- Also Known As:
- Quality Hotel North Platte
- Quality Hotel
- Quality Inn And Suites
- Quality Inn North Platte
- North Platte Quality Inn
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