I recently stayed at this hotel while driving to Minnesota with 3 small children in the car. Thought it would be nice to get out of the car and relax before driving another 8 hours. No pool, since it has been cemented over. Facility appeared clean so had no obvious issues. The true fun began a week later. My youngest son kept complaining his head itched, knowing he has ezcema we treated it as such. Then we noticed the other two couldnt stop itching. We later found out they had a full blown case of head lice. Called hotel to which I was told, "Thanks, we'll check and see if we need to call Orkin". Manager did not offer any refund or even an apology. I know they got it here since that was the only time all three kids shared a bed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 15, 2010
Thank you for your time to submit your valued comments regarding your recent stay. My apologizes for the experience you described during your family trip to Minnesota that you identified that happened in our hotel. During our phone conversation, I believe I had said if it happened at our hotel, I apologize and would look into the matter. Your stay was 6 week prior to your phone call and I also had mentioned, we have had no other responses from guests related to this matter. The staff and myself are very proud of our hotel and we strive to provide a great lodging experience in Hastings. I do hope you will consider us again if your travels bring you to Hastings.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.