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“Very Disappointing” 1 of 5 stars
Review of Holiday Inn Express Hotel Hastings

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Holiday Inn Express Hotel Hastings
2.5 of 5 Hotel   |   3605 Cimarron Plaza, Hastings, NE 68901   |  
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Ranked #1 of 10 Hotels in Hastings
Lodi, California
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
“Very Disappointing”
1 of 5 stars Reviewed May 20, 2010

Checked in for one night April 13, did not get off to good start as the 2 clerks at lobby desk left us standing there for at least 5 minutes yet neither of them had a customer, one stared at her computer screen & the other one was receiving some kind of candle order from a girlfriend, the girlfriends child stood nearby. When the "candle" clerk finally waited on us, she was very phoney and started asking a lot of personal questions. We just wanted to check in, not become best friends with this woman! The breakfast buffet was a joke, had to wait in line behind all the employees, apparently they are able to come and go from the buffet and eat all they want! VERY DISAPPOINTING, I WILL FIND ANOTHER PLACE TO STAY WHEN WE RETURN TO HASTINGS!!!‎

  • Stayed April 2010, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2, General Manager at Holiday Inn Express Hotel Hastings, responded to this review, May 24, 2010
Thank you for your time involved with submitting your valued comments regarding your recent stay here in Hastings Nebraska! My apologies also, for the experience you describe while checking in on May 20th.

We continually strive to provide the best experience as a Team and hotel. Unfortunately by your description we failed to follow through with our mission. We have discussed this situation with the staff and I assure you there will be no more candles sold while working at the Front Desk. Furthermore, I do hope that during your next trip to Hastings Nebraska you find it in your heart to provide us a chance to show you that we can deliver a warm and friendly experience.

Happy travels and thank you again for your input!

Management
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67 reviews from our community

Traveler rating
    46
    13
    5
    1
    2
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28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Omaha, NE
1 review
2 of 5 stars Reviewed November 16, 2009

Had to travel to Hastings for a wedding. Because pictures started at 10AM on Saturday, called the week before to ask if it would be possible to check in early that day. The employee that I spoke with over the phone first said that was not possible and there was no availablity. Called back a couple of hours later and spoke with a different employee who stated it would be possible, however, I needed to reserve a room for Friday and when I arrive speak with a manager about pro-rating the room. When I arrived around 9AM, I tried to speak with a manager, however, there is not one available on the weekends so asked to have her call on Monday. She did and stated that was "not a possibility because they were too busy over the weekend for her to be able to help with issues like this."
The rooms were clean, however, the staff as a whole was not friendly and not helpful. The rooms were over-priced in comparison to similar hotels/motels in the area.
Overall, I regret staying at this hotel and would not recommend anyone else stay there, especially if you have any sort of unique circumstance that the staff would need to help you at all with.

  • Stayed November 2009, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HastingsHIEManager, General Manager at Holiday Inn Express Hotel Hastings, responded to this review, November 19, 2009
Thank you for taking the time involved with responding to your recent stay here at the Hastings Holiday Inn Express. I would like to reiterate my sincere apologies for the misunderstanding as well as any confusion created with this unfortunate situation.
As we discussed over the telephone, your original reservation made for Saturday arrival was a discounted “advance purchase” rate therefore only available at a discount due to purchasing in advance. Based on availability this busy weekend in question, we were very happy to know that our hotel was able to accommodate the change in your reservation made by yourself along with extending that discounted rate from staying Saturday to both Friday and Saturday in order to assist with the wedding pictures at 10am.
Our policies and procedures are intended to protect the safety and integrity for all of our valued guests. In this situation, we extended the discounted rate in order to accommodate and unfortunately fell short of satisfying your discount expectation…for that again, my apologies for the misunderstanding as well as not meeting your expectations. We have certainly learned from this unfortunate situation and will be better prepared moving forward as a lodging establishment. For future references, I am very proud of the staff for the constant care and commitment to the guest satisfaction displayed on a daily basis and genuinely welcome everyone that travel to Hastings Nebraska! We do hope that you provide us a second chance to fulfill your hotel needs and expectations on your next visit.
Thank you again!
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naperville
Top Contributor
68 reviews 68 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed August 20, 2009

This is a very nice place to stay. The staff was very friendly. We attended a funeral and we were granted a 2:00 check out which was so helpful. Clean and nicely decorated.

Stayed July 2009, traveled as a couple
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HastingsHIEManager, General Manager at Holiday Inn Express Hotel Hastings, responded to this review, November 3, 2009
Thank you so much for the comments about our facility. We are glad you enjoyed your stay and found our hotel clean and comfortable. May your next trip to Hastings be for different reasons. Thank you again!
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Coral Springs, Florida
Top Contributor
71 reviews 71 reviews
35 hotel reviews
Reviews in 36 cities Reviews in 36 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed June 15, 2009

This was a very nice hotel, surpising for me because I haven't had great experiences with Holiday Inn Expresses.

The hotel is new and nicely appointed. Our room was large with a large, flat screen HTDV. The bed and pillows were very comfortable.

What I really liked about this hotel were all the extras -- extras I didn't expect. The front desk offered free DVDs to check out, which was nice to entertain our children. The free breakfast was very good with a decent selection. The freshly-baked ciniman rolls were fantastic, even though they were not good for the waste line. Each evening they service beer and snacks.

In addition, they had a very nice indoor pool, a decent fitness center, and free business center with free Internet access.

The staff were exceptionally nice. I would definitely stay at this hotel again.

  • Stayed June 2009, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HastingsHIEManager, General Manager at Holiday Inn Express Hotel Hastings, responded to this review, June 16, 2009
Thank you so much for your wonderful comments about your stay at our facility. I am so happy your family had a great time and were able to take advantage of our great 'perks'! Thank you for choosing the Holiday Inn Express in Hastings. We understand that there are a lot of choices out there and are honored that you chose us!
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Paris, FRANCE
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 1, 2008

This new hotel is wonderful. Beautiful and big rooms and bathroom, in the middle of a new shopping area.
The staff is so friendly and nice, it was just a pleasure to talk to everyone. They were also all very helpful.

  • Liked — everything
  • Disliked — nothing
  • Stayed March 2008, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2, Regional Manager at Holiday Inn Express Hotel Hastings, responded to this review, March 13, 2009
Thank you for your wonderful review of our Holiday Inn Express in Hastings Nebraska! Our goal everyday and every guest is to provide the best hotel experience while visiting Hastings.

Your valued input is what gives us the motivation to continue our goal for Excellence! With your feedback, it also provides us a viable resource to make necessary adjustments for your future visits. Such as the signage...this has been upgraded with the new Holiday Inn Express signage that is intended to provide easier identification when driving in.

Thank you again, for your wonderful review and we hope to see you soon!

Management
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Lone Rock, Iowa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 8, 2007

This is a new hotel. It was clean, roomy and quiet. A little pricey but well worth it. Could use better signage for getting to it from the main road.

  • Liked — The spacious rooms and the newness.
  • Stayed October 2007, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HastingsHIEManager, Manager at Holiday Inn Express Hotel Hastings, responded to this review, May 1, 2009
Thank you for such wonderful comments. That is exactly what we strive for! And you're exactly right on needing a larger sign. We had a new much much larger and taller sign installed at the beginning of December 07. Again Thank You!!
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Additional Information about Holiday Inn Express Hotel Hastings

Address: 3605 Cimarron Plaza, Hastings, NE 68901
Phone Number:
Location: United States > Nebraska > Hastings
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Hastings
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel Hastings 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel in Hastings, Nebraska Our hotel in Hastings, Nebraska is just off Highway 281 and near Hastings College. At the Holiday Inn Express Hotel in Hastings, Nebraska, your comfort is our first priority. We are 100% non-smoking. Visitors are sure to enjoy Hastings, Nebraska, as it is the birthplace of Kool-Aid and close to part of the Oregon Trail. Our Hastings hotel is located near downtown Hastings, where one-of-a-kind shopping and dining can be found. The downtown area offers a historical walking and fountain tour. Hastings Museum, JM McDonald Planetarium and Aquacourt Waterpark are just a few miles from our lodging in Hastings, Nebraska. Hastings College is also nearby, only three miles from our hotel. Business travelers are sure to enjoy the premier business amenities we offer at our Hastings, Nebraska hotel. Unlike other hotels in Hastings, we provide free high-speed, wireless Internet access throughout the hotel. The hotel has three meeting rooms and a business center, as well as computer, printing and fax services. Nearby corporations include Pepsi Bottling and AGP Ethanol Food Plant. We encourage guests to take advantage of the complimentary, hot breakfast bar, which is served daily and features our signature cinnamon rolls. Our Hastings hotel also has a pool, whirlpool and sun deck. Monday-Thursday we serve a Manager's Reception serving complimentary beverages and hor'dourves. ... more   less 
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Also Known As:
Holiday Inn Hastings
Hastings Holiday Inn

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