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“Disappointing changes!” 3 of 5 stars
Review of Big Mountain Lodge

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Big Mountain Lodge
2.5 of 5 Hotel   |   6390 Hwy 93 S., Whitefish, MT 59937   |  
Hotel amenities
Ranked #11 of 15 Hotels in Whitefish
Cut Bank, MT
Top Contributor
122 reviews 122 reviews
35 hotel reviews
Reviews in 51 cities Reviews in 51 cities
48 helpful votes 48 helpful votes
“Disappointing changes!”
3 of 5 stars Reviewed November 24, 2012

First off the room was nice and clean, newly painted and fresh with a mini fridge that makes the visit very convenient. The staff was pleasant and friendly and the breakfast has expanded some. However, the water slide that has been there for 10+ years is gone. When we made the reservation we were told it was running (as were others there that night we were there). Without the waterslide in the pool, the pool is way too small. Without the water slide, we won't stay there again.

Room Tip: you will want a main floor room so that you can have an outside door and parking place right outside...
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick H, General Manager at Big Mountain Lodge, responded to this review, November 25, 2012
I wanted to thank you personally for filling out the TripAdvisor survey and for your feedback. I am sorry that you did not find everything to your satisfaction. It is my goal to exceed our customer’s expectation and it seems we did not meet yours. I understand that when you booked your reservation we weren't sure when the water slide would be removed, and I apologize that we didn't inform you of that. I hope that the next time your travels bring you to Whitefish you consider staying with us again, and give us a call to see if we've gotten a new slide yet.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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99 reviews from our community

Traveler rating
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    28
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    8
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Great Falls, Montana
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 27, 2012

My husband attended an avalanche conference in Whitefish most of the attendees stayed at the Big Mountain Lodge.
The staff was very friendly check in was no hassle it was done within 5 minutes, our room was on the second floor or should I say our apartment was on the second floor. The living area was huge nice television, couch, huge rocker/recliner, nice desk, two lamps and a nice coffee table. It also had had to AC/Heaters. The bedroom was huge as well plenty of room to walk around, the television in there was nice as well. The bathroom was spacious the counter space was more than enough.
The bed and pillows were very comfortable.
The breakfast was the ususal fare, cereal hot and cold, juices, milk, bagles, bread for toasting, waffles, eggs and sausage, on Sunday biscuts and gravy were added.
The only drawback our room was close to the stairway which meant we could hear the kids in the pool which was downstairs across from where our room was upstairs. Other than that we would stay there again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McLean, Virginia
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 2, 2012

Nothing fancy. Provides the basic necessities to have a great weekend. The rooms are older and could use a facelift, but we were not looking for fancy. If you need luxury this is not for you, if you plan on spending as much time as possible outdoors in MT this can be your place. Staff very friendly and quite helpful.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Victoria, Canada
Top Contributor
148 reviews 148 reviews
87 hotel reviews
Reviews in 60 cities Reviews in 60 cities
124 helpful votes 124 helpful votes
3 of 5 stars Reviewed September 30, 2012

In assessing this hotel, please recognize that we paid a very reasonable price on an internet discount site. This is not a new hotel and looks somewhat tired but staff was helpful and location was good for shopping and golf at the Whitefish Lake Golf and Country Club.

We stayed the nights for the 21 and 22 September 2012. The room we were in was 108, a double bed room with direct access to the parking lot.

To start,our tub was not clean, we requested they clean it and it was done promptly and by a friendly staff member. The window to the parking area did not lock, when we requested a lock on the way out of the hotel, again it was done promptly - we saw the maintenance guy putting it on as we got into our car. Another issue is that the floor was also not clean in the bathroom - and we left a message in the morning letting the maid know that the dirt on the floor was not ours. It was cleaned when we got back from golf. We reported the toilet that kept running on our departure.

The room had a fridge and coffee maker (Mountain Mud espresso) - which my husband used after the weak coffee he couldn't drink in the breakfast area. It was fine.

The room had a console TV, table and chair (though the chair was stained),

Bed was uncomfortable - we couldn't figure out why the first night. The part of us in contact with the bed was always sweaty? Well it turns out that the mattress pad is predominately plastic/rubber and although it feels like fabric, it clearly doesn't breath. Rather uncomfortable. The pillows were to our liking with not too high a loft.

We were told on Saturday that we couldn't park in front of our room because the parking lot would be paved the next morning - Sunday morning at 8 am? Turns out it would be repaved Monday morning. The parking lot seemed to be in reasonable shape. If I were to spend money on the hotel I would give a thorough cleaning and replace the carpet and tub surrounds before I repaved the parking lot.

Breakfast is included with the room - they provide: gravy, cooked circles of egg, sausage, english muffins, yogurt, bananas, toast, hard boiled eggs, juice (apple and orange), luke warm water for the tea and very weak coffee.

Internet was reasonable.

The pool no longer has a slide - the pump didn't work and it was easier to take the whole thing out. Sad for families - my husband has taken the kids to this place specifically for the slide and pool.

We would stay again, because the price is good, but the hotel definitely needs some tender loving care.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Calgary, Canada
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
Reviews in 34 cities Reviews in 34 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed September 17, 2012

We stayed here one night after a long day at Glacier. The hotel is a 3 star at best. Clean, big rooms, although we were annoyed that we booked a "one bedroom suite" with 2 queen beds and a pull out couch and it was only one big room without any type of divider. The couch was right in front of the TV too so it made it hard for the kids to sleep and watch TV at the same time. (We asked about the 1-bedroom suite and the front desk said that was only for the king bed and sofa sleeper so I guess their website is a bit misleading?). The pool has a waterslide but it dumps into 5 feet of water so unless your kid can swim or you have a very tall adult to catch them, it it unusable for littler kids. The pool is also 3.5 feet deep at the shallowest end. The hot tub is actually outside so we didn't use that since it was pretty chilly in the morning. Breakfast was the run-of-the-mill continental breakfast w/ some hot items available. Decent hotel but I would probably find a place with a more kid-friendly pool when we return next summer.

Room Tip: The "Queen Family Rooms" are actually one big room, not a "one bedroom suite" as...
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zephyrhills, Florida
Top Contributor
133 reviews 133 reviews
18 hotel reviews
Reviews in 52 cities Reviews in 52 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed September 8, 2012

Stayed here for nearly a week when we hiked Glacier National Park. OK, so it wasn't the Ritz but it was PERFECT for what we needed. The room was clean, comfortable, and affordable. The staff was super nice, and the location was just what we needed. They have a pool and internet access to print out your boarding passes. They are close to restaurants and don't miss the Whitefish Farmer's Market during the week -- either Tuesday or Wednesday nights. It is so worth it.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ridgefield, Washington, United States
Top Contributor
164 reviews 164 reviews
31 hotel reviews
Reviews in 73 cities Reviews in 73 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed August 27, 2012

This motel was just fine for what we needed it for. We were visiting Glacier Park, and it was not really close, but we knew that when we booked. The service was good. Front desk was very helpful. Rooms were clean and very large - almost too large, in fact. Bathroom sink was clogged and they fixed it as soon as we reported it. Our room was described as a bedroom and sitting room which was a bit misleading since it was just one big room. It had a fridge and microwave and buffet continental breakfast was included. In addition to the normal rolls and cereals, they had sausage and eggs or biscuits and gravy.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Big Mountain Lodge

Address: 6390 Hwy 93 S., Whitefish, MT 59937
Location: United States > Montana > Whitefish
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 15 Hotels in Whitefish
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Big Mountain Lodge 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
The Big Mountain Express Whitefish Hotel is a 100% non-smoking hotel. Whitefish, Montana is the perfect vacation destination for your visit to Glacier National Park or Big Mountain Ski Resort. For the family, we have our indoor pool with a 90 ft. water slide, two outdoor hot tubs, and a variety of restaurants within walking distance. To make sure that the whole family is complete, don t forget a loved one; be sure to bring the family pet along as we are a pet friendly hotel. Free high-speed internet access in all guest rooms (DSL and wireless internet access). Also, a business computer in the lobby with access to printers, copier, and fax. Generous breakfast bar with, fresh fruit, bagels, yogurt and lots more!**Water Slide will be removed as of September 15, 2012*** ... more   less 
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Also Known As:
Big Mountain Hotel Whitefish
Holiday Inn Whitefish
Whitefish Holiday Inn Express
Big Mountain Lodge Whitefish, Montana

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