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“Great stay in a beautiful spot!” 5 of 5 stars
Review of Lodge at Whitefish Lake

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Lodge at Whitefish Lake
4.0 of 5 Resort   |   1380 Wisconsin Avenue, Whitefish, MT 59937   |  
Hotel amenities
Ranked #2 of 15 Hotels in Whitefish
Certificate of Excellence 2014
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great stay in a beautiful spot!”
5 of 5 stars Reviewed July 22, 2014

We just spent three nights at the Lodge. We had a spacious room with a nice view (though the air conditioners below our deck were really loud). The service was excellent, and the kids loved the pool and hot tub. We rented jet skis and had a lot of fun.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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571 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Bozeman, MT
1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed July 20, 2014

We had a few issues that came our last trip and we tried to bring it to their attention while we were there and also I sent 2 e-mails to them and never heard anything back. To me it seems like once they get your money the customer service goes away. Below is the e-mail that I sent to them.

We just finished up our trip to The Lodge (7/4-7/8) and there were a handful of things that we thought should be brought to your attention. We come to your hotel usually once to twice a year and stay for a while each time. We felt that this trip was just all together kind of a disaster and we were very disappointed in our stay. I understand that many of these things may not seem like a huge deal, but when we are paying $450 a night for a room, I'd expect a lot more than what we got.

It started out when we went to check it. While I understand that a early check in is a privilege and not a right, but we called a week before, the day before, and a morning of to confirm that we could get in our room at 2, so we could put out 18 month old child down for a nap. Every time we called we were told it would be ready and we were assured it would not be a problem. We arrived at 2, and were told it wasn't ready yet, but they would get someone in there and it would take 35 minutes. It took a another hour and a half for the room to finally be ready. This was totally unacceptable because if we had known it would it been that late, we wouldn't have left until our daughter got her nap, now she was frustrated and tired and we started off the trip on a terrible note. Second, if we had just been told at 2 that it was going to be and hour and half, we could have made other plans, but we were told 35 minutes. The total lack of communication was very disappointing, and as I said before, this would be totally expected from a Holiday Inn, but not at The Lodge where it is a Four Diamond Resort and paying $450 a night. If I'm going to pay those types of rates, I feel like things should be much smoother than they went this trip.

Finally we get to our room, another family is in there, and another family's luggage. So at this point we have been triple booked and have to go back down to the front desk and get this all sorted out. The front desk gets everyone figured out and sends us back to the room, but as we were leaving someone from the other family mentions they used the toilet. So now that has to get cleaned. While we are in there we notice that the shower has all the used bar soap, shampoo and conditioner still in there. Shampoo and conditioner is fine, but the used bar soap is really gross and makes we wonder if something that easy was missed, what else was skipped?

Later that evening our room wouldn't cool down (I guessing it was approximately 80 degrees in the room), we called the front desk and they sent up maintenance. He did what he could, but hours later it still wasn't any cooler. We called again and were told there wasn't much they could do aside from bring us a fan and open the windows. That doesn't really work when it is still hot outside, there are fireworks going off all night, and I have allergies. For the amount we paid for this room, I feel that air conditioning isn't that much to ask. We changed rooms the next day after a very uncomfortable night.

Finally, out experience at the Tiki Bar was pretty sad. We ordered the Bacon Cheeseburger. the waitress dropped it off and walked away. She finally came back to check on us after 20 minutes, we told her the bacon cheeseburger had no bacon on it and if we could have a pickle for our daughter. She apologized and said she would have it corrected right away. Twenty minutes later, she still wasn't back so my wife went and found her. She told us she spoke with the kitchen and they had run out of bacon. Ok that fine, but why didn't she ever return to tell us that or bring the the pickle we ordered. She said she would put a discount on the bacon cheeseburger since it didn't have bacon on it. She brought the bill, not only wasn't there no discount, but she charged us for cheese... I assuming that would be included with a bacon cheese burger. My wife had to track her down again because she hadn't returned, and waited 10 minutes while she corrected everything. It still wasn't right, but that that point we didn't care and just wanted to leave as it was taking forever.

As you can probably tell, this isn't about the bacon, but just the general lack of service and followup we received during our stay. We were very excited about our trip, but left feeling exhausted because of everything. I realize that air conditioners break, check in gets messed up, or the kitchen runs out of bacon, that is life and I totally understand that. But the total lack of empathy, communication, and follow up that we received was very disappointing.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSkoczek, Executive Assistant at Lodge at Whitefish Lake, responded to this review, August 25, 2014
Thank you for taking the time to share your experience with us. We are very sorry that your experience did not live up to your expectations and want you to know this is not the level of service we strive to provide for our guests. I know the Lodge owner has reached out to speak with you about the individual challenges during your stay. The Lodge staff wishes to apologize for your experience and we do hope that you were able to enjoy your time in Whitefish despite these issues. We would love the chance to provide you the level of service that you deserve and expect and hope you will give the Lodge another chance in the future.

Montana Regards,
Monteen Skoczek & the Lodge Staff
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Boynton Beach, Florida
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 19, 2014

To start with the positives, this is truly a great resort with high-class amenities both in and out of the room. The service was great and the staff were very responsive. We stayed at the Viking Lodge, which is right across the street from the main lodge. Initially we were given a room on the first floor facing the parking lot (see attached picture). The people parking the cars were walking past our room window staring inside and we had to keep the curtains closed all the time. Such rooms with no privacy should not have such exorbitant charges. Who wants to spend a vacation in a resort with closed drapes? The manager was nice enough to switch us to a room facing the preserve and we appreciate that. The room facing the preserve was excellent. We even saw a deer from our room through the window (picture attached). The bathroom was nice, though it had a strange plan - see picture attached - you could see into the bathroom from the living area through a window that can be closed but cannot be locked. Other than that, it was in a convenient place close enough to the Glacier National Park (about 40 minutes drive to the entrance of the park), I would recommend this place.

Room Tip: Stay away from rooms facing the parking lot - not a lot of privacy in those rooms.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
91 reviews 91 reviews
89 hotel reviews
Reviews in 69 cities Reviews in 69 cities
172 helpful votes 172 helpful votes
4 of 5 stars Reviewed July 19, 2014

We had never been to Montana before so we didn't know what to expect. However, we were delightfully surprised with our mountain lodge experience at Lake Whitefish. We stayed for a week and upon checking in, we were told that a lake-facing room was not available. If we wanted one, we could get one for a few days and then move back to another room. We didn't want to move around so we stayed in our parking lot facing room on the second floor.

The two queen beds were comfortable and the fireplace that turned on with a switch was nice. The room had a small refrigerator, microwave, and coffee maker along with a breakfast bar with two stools. We went down to the Safeway in town and bought food for those times we didn't want to go out to eat. (The Safeway also has a Starbucks in it.) The bathroom was big with two sinks and a separate shower and tub. Very "lodge" feel with dark tile and lots of wood trim. Balcony looked north to the mountains and the parking lot (and street) although noise wasn't a factor. The only constant noise in the room was the A/C system, I think. Sounded like a constant flow of water through pipes but we got used to it and it drowned out any surrounding noise. Not too much of a factor.

Seems like we made the right decision because others in our group that did get lake-facing rooms said they were noisy due to the bar and restaurant below them and the pool and bar area out front. For a quieter, more secluded stay, the new Viking Lodge across the street (connected by an enclosed bridge over the street from the main building) is recommended. The Viking Lodge also has the fitness center (with limited equipment) and the indoor pool which, at the time of our stay, was not quite yet open. (There is also the option of staying in the condos, which all looked like they faced the lake without anything noisy below or in front of them. Just the lake.)

What was really surprising is that the food at the Lodge's restaurants was really, really good! Much better than expected and the prices are reasonable too. Eating dinner while watching the sun set to the west over the lake is unforgettable. The little coffee shop in the lobby was good (Montana Coffee Trader coffee) but service was a bit slow.

The Lodge was our launching point for excursions to Glacier National Park. We went rafting one day and drove to Logan's Pass the same day and then back to the hotel. The rapids weren't as exciting as other rivers we've been on but still a "must-do." And for the $25 Park entry fee, you can enter the Park for a week. We went back and did the whole circuit, up to Logan's Pass to St. Mary's, then the East Glacier, and around 89 to Route 2 to West Glacier, back to the Lodge. The whole trip took 6 hours including stops at the Lake MacDonald Lodge (100 year old hotel on the Lake, definitely worth stopping and seeing).

Although West Glacier is 29 miles from the Lodge at Whitefish, we went back for the third time to take a half-hour helicopter tour with Glacier Helicopters. $365 for 3 people with three other people on board ($500 for three if the three are by themselves). Absolutely, completely worth doing! Most spectacular helicopter ride I've ever taken. The views of the glaciers are unforgettable. (The helicopter pilot/guide indicated that it's predicted that the glaciers will only last another 20 years so see them while the seeing is good.)

Back to the hotel. The Lake water is cold! Colder than the temperature that I drink soft drinks (or beer) I think. Our group rented a ski boat, some pontoon boats, and jet-skis. The first time I jumped in, my heart thought about it for a moment! (Just like rafting: the water is from glaciers! Lake Whitefish too.) The water in the pool (no adult pool, just one pool for everyone) was cool too. However, the hot tub adjoining the pool was nice and hot. The docks where you rent water craft, including paddle boats, is right out front.

We were at the Lodge during a time when the daytime temperatures reached the mid-nineties. At night, down to 50. So bring a sweater/light jacket if you are going to go out at night. Going to downtown Whitefish is a "must-do" also. (Only a mile and a half in to town. We walked it a couple of times.) Coffee at Montana Coffee Traders, Italian food at Ciao Mambo (some of the best Italian food I've had anywhere), and breakfast at Loula's is wonderful! One night, we went to Loula's and had pie for dinner! Really good! And the area is known for huckleberries. Huckleberry ice cream, sauces, candy, chocolate, etc. Good stuff.

An unusual phenomenon occurred the last couple of days we were at the Lodge. Wildfires in Idaho and Washington to the west brought smoke to the area. The air quality in Kalispell was actually "orange" (not good for sensitive groups to go outdoors) due to the smoke in the air. It looks like haze but it's smoke. Not a choking smoke but did make our eyes water a bit and there was some sneezing. First time I've seen "smoke" as the weather on my weather ap on my phone.

Other notes: Valet is free but it gets backed up. There is a self-park underneath the Lodge but it gets full fast. After around 4pm, you might as well just valet because the tiny parking garage will be full. Enjoy the fireplace out front while you're waiting for your car on those cool mornings or evenings. We rented a car at the airport. Very expensive for a week and most only include 150 miles per day (no unlimited miles). Budget, National/Alamo, Avis, and Hertz are at the airport. Not so sure about the others. Only about 12 miles from the Airport to the Lodge.

In conclusion, if you're coming to the area and want a luxury experience (or as luxurious as it gets for the area), the Lodge is definitely the place to stay.

Room Tip: Lake view in main lodge is nice, but if above the restaurant, be prepared for noise late into the ni...
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSkoczek, Executive Assistant at Lodge at Whitefish Lake, responded to this review, July 21, 2014
Thank you for taking the time to share your wonderful experience with us! It sounds like you made the most out of your time in Whitefish, exploring Glacier National Park, downtown Whitefish, and Whitefish Lake as well! We definitely agree that there is nothing prettier than watching the sun go down over the lake in the evening. Happy travels to you and your family!
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Brick, New Jersey
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed July 16, 2014

The area is absolutely beautiful - on the lake. If you're staying in the Whitefish area I'd imagine that this is THE primo spot. With that said, there is nothing 'luxury' about it. I will say the food was pretty good at the restaurant their too.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
redondo beach california
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2014

Stayed at the Lodge for three nights as part of an extensive road trip with another couple. Our partial lakefront view studio was spacious, comfortable and had high-end amenities. Our dinner at the Boat Club restaurant was first-rate. From the front desk, to the concierge, to the restaurants, to the parking valets, every member of the staff provided exceptional service with a smile. We will definitely return.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSkoczek, Executive Assistant at Lodge at Whitefish Lake, responded to this review, July 21, 2014
We are elated to hear that you and your group enjoyed the Lodge at Whitefish Lake and all of the amenities as well! We can't wait to have you as our guests again and hope your Montana vacation memories will always bring a smile to your face.
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Raleigh, nc
Top Contributor
90 reviews 90 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 12, 2014 via mobile

We booked this hotel as the final splurge of our adventure vacation and were disappointed by the reception when checking in. It was clear our room was ready but, "unavailable" for us and we would have to wait. Decided to get a drink but, coffee shop wasn't open yet and when it did open the staff member had difficulty making the drinks and ringing them up. Went back to the front desk and the young man (Brandon?) had forgotten about us despite telling us he could call when our room was available. The check in experience brought us back to reality that we had not experienced in Whitefish or Glacier Park for a week.
The rooms in the new Viking wing are beautiful and we were very happy with the accommodations until we were locked out after getting breakfast in the dining room on the next day as our key cards were inactivated.
Brandon, our waiter at the Boat Club was fantastic and so was our meal of two kinds of fish, vegetable and pasta side dish. The chocolate huckleberry pie was amazing.
Customer service needs some work at the front desk but, the hotel room and restaurant were worth the aggrevation. The airport shuttle is a nice perk on your way to/from Whitefish.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSkoczek, Executive Assistant at Lodge at Whitefish Lake, responded to this review, July 14, 2014
While I am glad to hear that you enjoyed your guestroom and the Boat Club Restaurant I'm am sorry to hear of you check in experience. Thank you for sharing your comments with us so we are able to follow up on them. I am glad that you enjoyed your Lodge experience overall and hope you will give us another chance to 'wow' you!
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Additional Information about Lodge at Whitefish Lake

Address: 1380 Wisconsin Avenue, Whitefish, MT 59937
Location: United States > Montana > Whitefish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 15 Hotels in Whitefish
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lodge at Whitefish Lake 4*
Number of rooms: 85
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Also Known As:
Lodge At Whitefish Lake Hotel Whitefish
Hotel Whitefish Lake
Resort Whitefish Lake
Lodge At Whitefish Lake Montana

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