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“Dirty Room, Lousy Experience” 2 of 5 stars
Review of Grouse Mountain Lodge

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Grouse Mountain Lodge
3.5 of 5 Resort   |   2 Fairway Drive, Whitefish, MT 59937   |  
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Hotel amenities
Ranked #9 of 15 Hotels in Whitefish
Minneapolis, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Dirty Room, Lousy Experience”
2 of 5 stars Reviewed September 9, 2013

We should have done more research about the lodges available in Whitefish, but our trip was sort of last minute so I didn't do the same level of research that I normally do when we travel and need to find a hotel room for 4-5 nights. I take responsibility for that oversight for if I had really looked at the reviews on Yelp and Trip Advisor for this accountability for that. However, with that said, this was a dismal hotel room and from the moment we checked in, I wanted nothing more than to check right back out. Here is a breakdown of our stay at Grouse Mountain Lodge:

The Good:
The lodge is relatively close to downtown Whitefish. This made getting to restaurants and other Whitefish attractions very easy. We liked that fact very much.

We don't play golf, but the course looked lovelyl and was always busy so we took that as a good sign.

The rooms were spacious and the bathrooms were quite roomy as well.

There were several soap and lotion dispensers throughout the room, which was very nice when you were washing your hands. The dispensers in the shower were oddly not marked so we had no idea if they were both soaps or if one was a shampoo or one a conditioner. So, we didn't use those two and it was bizarre to us that you would have this feature and then not label them to ensure people could use them.

The Bad:
The concierge desk was never manned. We checked for them at least 4 times during our stay (sometimes in the morning and other times in the afternoon) and never found the desk occupied. As a result, we didn't book a tour with them as we had planned.

The side doors into the hotel all had card readers to ensure security, but we found them to be forced open so that no hotel card was needed to access the lodge - you just had to open the door. Now, this is convienient when hauling in your luggage, but I prefer to feel safe in any hotel I frequent so I found it very disturbing that the side doors were wide open to anyone who wanted to wander in.

The front desk attendant we encountered during our check-out was disinterested in customer service at best and was downright rude at worst. He did not ask how our stay had been. He did not inquire as to why we were checking out a day early (which I would have told him was because I could not stand to be in that dirty room one more day), only told us that there was an early departure fee of $30. He did not smile during the transaction nor ask us any question of any sort other than whether we wanted to keep the charges on the card we had provided upon check-in. His fantastic customer service was just the icing on the cake for our miserable stay.

The Ugly:
The shower in room 129 has a half glass wall only. The whole other side of the shower is wide-open. No shower curtain or glass door to close up and keep the water in. This resulted in some of the most unpleasant showers I have ever taken. Basically, in order to ensure that water wasn't spilling out onto the bathroom floor, we had to angle the shower head to the back wall of the shower and stand between the shower head and the shower opening to try to keep the water contained. What is the point of this design? A minimum requirement for any hotel I stay at is that I should be able to point my shower head directly onto the top of my head and not have to worry about this leading to a flood throughout the rest of the bathroom. As I was completely puzzled as to why a hotel seemingly so concerned with being green had designed a shower that guaranteed you used multiple towels with every shower to clean up the water that dumped out of the ridiculous half-wall design.

This is an old lodge. It has been updated, but there is not much you can do about buffering noise between rooms, noise in the hallway and noise from the people above you. We heard everything during our stay. The people walking in the room above us. People arriving home and walking through the hallway. The people talking in the room next to us. Worst of all is that this lodge cannot protect you from the sound of the Whitefish train. We heard the train all hours of the night. We heard it at midnight and we heard it again at 7:00 am. I would never stay here again for that sime fact - I don't need to pay this kind of money to listen to other people and the train.

We didn't watch a lot of television during our stay as we were busy in Glacier, but Sunday night we did settle in to watch Breaking Bad. The television drove us crazy because it is satellite so there was pixilation and then whenever the air conditioner kicked in (it was warm during the first week of September) the TV would roll. This seems like an easy problem to fix and again, in 2013 a minimum requirement of any hotel should be a functional television.

Again, since this is an old lodge - plug-ins are very hard to come by in this room. We didn't have a ton of things to plug-in during our stay but with both of us having a phone to charge each day and my husband needing a plug-in for his CPAP machine - it was tight to find enough plugs for these few things. Annoying to say the least.

The UGLIEST:
Room 129 was dirty. There is no other way to say it. The minute we walked in, I noticed that the mirror of the closet to the right (with the robes hanging in it) was smudged and looked dusty. It only got worst from that initial observation. When we pulled back the nightstand to plug in my husband's CPAP on night #1 we found two pens and an old drier sheet behind it. Along with around three inches of dust. There were little pieces of paper and other debris all over the carpet that first night we checked in. I picked them up and threw them away. The wooden blinds throughout the rooms were dusty and the windows looked as though they had been through several seasons without washing. Our second night there, I pulled one of the chairs in the little living room area over to where we were watching television in the bedroom area and found a handful of cheerios and two pills on the carpet under the chair. It was donwright disgusting in that room. I admit to being a bit of a clean freak, but even my husband (who is the opposite of a clean freak) commented on how dirty things were.

The housekeeping service is so, so bad. First of all, housekeeping knocked on our door every morning around 9:00 am to inquire as to whether we wanted services that day. This was incredibly annoying. We are on VACATION. We don't want to have to answer the door at 9:00 am on our vacation days to answer whether we want housekeeping. And given how dirty this room was - just assume that it needs housekeeping every day and leave us alone. When they did complete housekeeping services it appears that their only task was to remove towels on the floor and take out the garbage. They never ran a cleaner over the carpets during our stay (even though the room desperately needed it) and often they would leave behind dirty towels we had left on the floor for seeming no reason. They would not sop up water from the shower. They would not leave extra toilet paper. They did not much of anything. It made the insult of being in a dirty room all the worse.

For all these reasons above, we ended up checking out a day early. We spent our last couple days in Whitefish at the Lodge on Whitefish Lake. That was a fantastic experience and I would recommend that property to anyone looking to vacation in Whitefish.

Room Tip: I would not choose a room here - I would stay at another Whitefish hotel entirely.
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  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassandra S, Guest Relations Manager at Grouse Mountain Lodge, responded to this review, September 13, 2013
Dear KristiM723,

Thank you for your recent review regarding your stay with us at Grouse Mountain Lodge. We appreciate your compliments to the location in proximity to the downtown area and golf course. We also were interested to hear of your suggestion regarding the dispenser inside the shower. We have forwarded your recommendation to management. As for the concierge desk, as we begin to prepare for the shoulder season, the front desk becomes the accommodating concierge service as well. Although the desk is unoccupied, the same services do apply and the front desk is eager to help. We were disappointed to read that you felt the front desk attendant you encountered was rude. We have taken the matter of the experience with the front desk as well as the housekeeping, TV rolling while the AC was on, and shower function. We appreciate you taking the time to inform us of these issues, so we can take the precautionary steps to improve and ensure the highest quality and service to our future guests.

Best Regards,

Cassandra Sunell
Glacier Park Inc.
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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420 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • English first
  • German first
  • Japanese first
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English first
Lethbridge, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 8, 2013

Grouse Mountain lodge is located just outside of Whitefish Montana. The lodge has many amenities including a great indoor pool, hot tubs on the deck, free parking, and coffee barista in the expansive lobby. Our room overlooked the Whitefish golf course. Beds are big and comfy (if you like your mattress on the softer side) with a variety of pillows to choose from. The shuttle in to town was a great bonus and comes when called - not on a schedule. Downtown Whitefish has numerous little shops and great restaurants and bars to check out. Staff were very friendly and helpful.

Room Tip: Ask for a room overlooking the golfcourse
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassandra S, Guest Relations Manager at Grouse Mountain Lodge, responded to this review, September 11, 2013
Dear Carol2210,

Thank you so much for leaving us your wonderful words on Trip Advisor. We appreciate hearing our efforts are meeting the quality and value you expect. We hope you will stay with us again in your next trip to Whitefish, and that the remainder of your trip was excellent.

Thank you,

Cassandra Sunell
Glacier Park Inc.
Guest Relations Manager
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Boston, MA
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 6, 2013

We only spent one night here at the end of our trip through Glacier. We absolutely loved the rustic lodges in the Park (Many Glacier,and Lake McDonald), but the rooms there were basic. So here, we had a very nice king size bed, and giant bathroom with separate shower area. First thing we did was clean up, and check out the pool and hot tub. They both did a great job relaxing those hiking muscles we had been pounding on for a week. There was a wedding staying at the resort the night we were there, and I was wondering if we'd be hearing those folks partying it up all night. We didn't hear a peep.

The folks at the front desk were very nice, and gave us the skinny on where to park and eat downtown. They offered to drive us down there as well (free shuttle service), but we were fine just taking the rental car. Check in was fast (even though we were a little early), as was checking out (at 5:30 AM).

We were really only here briefly, but it was a very comfortable way to wind down our vacation before heading home.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 4, 2013

We stayed at Grouse Mountain Lodge for a couple days over Labour Day weekend. The service was great and our room was definitely more than comfortable for two people. The lodge is a touch far to walk anywhere unless you're golfing at the local course but the downtown shuttle service is an excellent service that they provide at no charge. The price for the two night stay was a little much but it was a holiday weekend at the end of summer so somewhat expected. I've stayed in the winter at less than half the cost per night. Biggest complaint is the soap/shampoo/body wash dispensers in the washroom. This gave the room an extremely tacky feel (think "public bathroom") and we resorted to buying our own shampoo/conditioner at the drug store as the shampoo in the dispenser seemed of low quality.

Sleep quality was average. While we couldn't exactly hear anything outside our room, our last morning there our neighbour had a young child who had a complete breakdown at 7am. No walls could filter this out. But once the child quieted down after 30+ minutes of screaming, things went quiet again. These things happen. I wouldn't expect noise to be a general issue at Grouse Mountain Lodge.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassandra S, Guest Relations Manager at Grouse Mountain Lodge, responded to this review, September 9, 2013
Dear Itb81,

Thank you for leaving us your feedback regarding your recent stay with us at Grouse Mountain Lodge. At Grouse Mountain Lodge, and all of our properties, we strive to leave a smaller environmental impact by using more environmentally friendly practices. We use the soap and shampoo dispensers in our showers because the small bottles of soaps and shampoos use more plastic and create more waste. The shampoos and soaps are by BeeKind, who uses organic products in their shampoos and soaps, and a portion of the net profits of this product supports honey bee and sustainable pollination research. He hope you enjoyed your trip overall and will stay with us again.

Thank you,

Cassandra Sunell
Glacier Park Inc
Guest Relations Manager
406-863-4715
csunell@glacierparkinc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
palm harbor fl
Top Contributor
56 reviews 56 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 4, 2013

The lodge is nicely decorated with an upscale western vibe and a view of the golf course. The beds are comfortable, the linens are nice and everything is very clean. The town of Whitefish is about a mile away (the lodge provided a shuttle) and the west entrance to Glacier National park is 35 minutes away.The Lodge is a great place to stay when visiting the park. We started the day outdoors at Logan's restaurant and we were served great coffee and food. Terrific and helpful staff! Enjoyed our stay!

Room Tip: Nice to have a room with a view of the golf course.
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  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 4, 2013

It's a good site to have a business meeting because it's outside view is so relaxing and the decor is so elegant. Just think of having to sit through lecture after lecture and although you are loving the content you are experiencing brain overload and need to process and unwind. Here, you can just step outside and enjoy the very picturesque area. You can literally forget that you are at a business meeting because the setting they have chosen and he atmosphere they have created deeply relaxes you whether you are in the Meeting Room or you have stepped outside on the expansive porch. The only improvement I would suggest is more organization amongst the dining crew so thy can seamlessly handle large crowds. Really, I think the whole operation is better accommodated for small to medium groups, keeping that "retreat" feel.

Room Tip: Make sure to book your business meetings in their Meeting Room. It is exquisite.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Twisp, Washington
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 3, 2013

After our GPS took us to a dead-end in cul-de-sac, a loop around the neighborhood with the back up unit got us to Grouse Mountain. The Lodge is a very nice place. We only stayed 1 night after going to Glacier NP. We would have stayed longer if work didn't interrupt.

We were able to check in a bit early which was nice. We had a king bed room overlooking the golf course. The only negative was the noise from the adjoining room. It felt like they were in our room! Running the fan at night helped to drown out their noise. Otherwise, it was comfortable lodgings. With a bit of rearranging, the desk was large enough for two to use.

We ate dinner and breakfast in Logan's. Dinner was delicious although our server failed to mention the dinner special. Wouldn't have ordered it but would have been nice to have that additional choice. We enjoyed the outdoor firepit after dinner with fellow guests. That was a nice touch. Breakfast was good. My eggs were perfectly cooked and I enjoyed the fresh fruit cup instead of potatoes. Our server was extremely personable and friendly; she is a real asset to the hotel.

We'd love to come back and enjoy a round or two of golf.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grouse Mountain Lodge

Address: 2 Fairway Drive, Whitefish, MT 59937
Phone Number:
Location: United States > Montana > Whitefish
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 15 Hotels in Whitefish
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grouse Mountain Lodge 3.5*
Number of rooms: 145
Official Description (provided by the hotel):
Our front doors welcome you to upscale comfort and an authentic Whitefish, Montana lodging experience. This fantastic location leads you to exciting year-round adventure. With 143 beautifully appointed guest rooms, fresh and exciting cuisine in Logan's Bar and Grill, an indoor pool, outdoor hot tubs, day spa, and a substantial list of services and amenities, Grouse Mountain Lodge is one of Montana’s finest lodge resorts. ... more   less 
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Also Known As:
Grouse Mountain Hotel Whitefish
Grouse Mountain Resort
Grouse Mountain Lodge Whitefish, Montana

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