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“Very Comfortable” 4 of 5 stars
Review of Yellowstone West Gate Hotel

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Yellowstone West Gate Hotel
2.5 of 5 Hotel   |   638 Madison Ave., West Yellowstone, MT 59758 (Formerly Comfort Inn)   |  
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Hotel amenities
Ranked #15 of 36 hotels in West Yellowstone
Ogden, Utah
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Very Comfortable”
4 of 5 stars Reviewed November 6, 2012

I would recommed this hotel to any family traveling through. Rooms are new and very clean. A big extra thanks to Maria who helped getting us checked-in quickly and making sure we had enough towels and pillows in the room for our group. Breakfast was great with lots of choices.
Thanks for the great stay!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jschoenhard, General Manager at Yellowstone West Gate Hotel, responded to this review, November 12, 2012
Thank you for your comments regarding your stay at the Comfort Inn. I am glad you enjoyed your stay with us and hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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142 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
Lake Spivey, GA
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2012

Best hotel in West Yellowstone. Rooms are well appointed, housekeeping does an excellent job. Front desk: Melaine, Terry, Dawn and Jerry were very friendly and helpful. They always asked how our day had gone and were genuinely interested that we had a good stay. Marylou is great. We were there for 14 days and she always made sure we had everything we needed before she closed the kitchen. She kept the breakfast bar well stocked and always had a friendly smile for everyone. I would recommend this hotel.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jschoenhard, General Manager at Yellowstone West Gate Hotel, responded to this review, November 12, 2012
Thank you for your commnets and staying with us during your visit to West Yellowstone. I will pass on your comments to our staff and I agree they do a great job.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 28, 2012

I travelled to Yellowstone and decided to stop at West yellowstone as it was the closest to the park. By accident I found this Comfort Inn (As I had not booked hotels in advance) and what a find!! This hotel was excellent, the room were clean, tidy and in great condition. The staff (especially Melanie the manager) were excellent, kind, polite and helpful. The best part of the service was the staff's knowledge on the park: Where to go, what to see and especially where all the wildlife was and how to find them. Melanie told us exactly where the Elk were and that was exactly right and where the Bison were and again this was exactly right. This is a great hotel..Stop here, I know that the next time I am in West Yellowstone this is the place I will be stopping again and again.. Great Job, top Comfort Inn!!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jschoenhard, General Manager at Yellowstone West Gate Hotel, responded to this review, November 12, 2012
Thank you for all of your wonderful comments regarding your stay with us. I will let our staff know about your comments. We hope to see you again on your next trip to Yellowstone.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hurst, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 19, 2012

I spent several nights at the Comfort Inn. The room was well furnished and comfortable and it was obvious that the hotel really had been recently remodeled. Breakfast was good and Mary Lou the breakfast lady was very efficient and helpful and worked very hard to keep everything running smoothly. Melanie the hotel manager was ever present with all sorts of good insight about things to do in town and things to do and see in Yellowstone park. I had a quick and easy check in and had a qhiet room on the third floor. Even though the hotel was pretty full it did not seem that crowded and noise from other rooms around me was minimal. All in all a good visit and I will definately stay here again on future visits to the area.

Room Tip: the third floor definately seems to be the quietest with no one above you and no ice machine rattlin...
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  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jschoenhard, General Manager at Yellowstone West Gate Hotel, responded to this review, November 12, 2012
Thank you for staying with us. Yes our property was recently remodeled with new furniture, floor and wall coverings, etc. Basically, we have a brand new property. We hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mirfield, West Yorkshire
Top Contributor
132 reviews 132 reviews
107 hotel reviews
Reviews in 102 cities Reviews in 102 cities
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed October 16, 2012

Nights eight, nine and ten of our 2012 road trip.
I find it hard to relate to some of the recent reviews but accept that personal opinion is what counts. We had very quiet rooms at the back of the hotel which were very typical of other Comfort properties. They were clean and comfortable, being a male I saw no problem with the size or design of the bathrooms which were well fitted and modern (what do you need a bathroom for other than what it is designed to do?). Reception wasn't too warming at the start but improved over time, we had no trouble with the luggage trolley, the pool etc was well worth the visit and the breakfast was fine. Poor Marylou was working her socks off one morning as it appears some bus tour operators do not advise their clientele that for that standard of hotel it is expected that the guests at least clear the table before vacating. If they want waitress service then they should pay for the service. As we were not in a hurry it might have been smart to enquire what time the bus parties were taking breakfast and avoid that time window. The hotel is at the far west end of town.which meant a drive to a restaurant but parking in town was easy. We are unlikely to return but I would use the Comfort again if we did, no problem. .

Room Tip: Take one at the back of the hotel, away from the car park, which is where we were.
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jschoenhard, General Manager at Yellowstone West Gate Hotel, responded to this review, November 12, 2012
Thank you for your comments, Mary Lou does a great job for us in our breakfast room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Falls, Canada
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed October 14, 2012

While on a cross country road trip my wife and I wanted to visit Yellowstone Park and looked for accomodation within close proximity. We chose the Comfort Inn in West Yellowstone in order to take advantage of using our Choice Privileges Rewards Program points.

While our visit to Yellowstone Park was absolutely amazing, the Comfort Inn in our opinion was not. We did not find the front desk receptionist to be friendly or welcoming during check-in. We had a room on the second floor overlooking the front entranceway and parking lot. Unfortunately when I opened the window to let some fresh air in we would hear the noise and smell the cigarette smoke from other patrons standing outside near the entrance and underneath our window.

Upon checking into our room we found gum on the carpet and the bedspread had several stains on it. My wife notified the front desk and the gum was removed. We are not sure if the bedspread was changed, if it was it appeared to have stains as well.

The breakfast room was crowded and warm, however after a few minutes were able to get a seat. We are fortunate to have been able to use points for this room as I would have been upset had we paid the price they were asking and the value received. We were disappointed and would not recommend this Hotel.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jschoenhard, General Manager at Yellowstone West Gate Hotel, responded to this review, November 12, 2012
I am sorry to see that you were disappointed with your stay with us. We have a couple of tables and chairs that guests have been sitting at around the location that you described and we have just made this a non-smoking area based on recent comments we have received. Our breakfast room does get busing during the peak summer season and we are looking at adding more seating areas to accommodate the "rushes" in the morning. We do apprecaite your comments and will try to make corrections on the items you have talked about.
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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 of 5 stars Reviewed October 13, 2012

We stayed two nights to see Yellowstone. The room was good-sized, clean, and comfortable, but the bathroom (toilet and tub -- the sink is in the room) was cramped. The soap dish is perfectly placed to bang an elbow when taking a bath.

The hallways struck us as a bit smaller than other Comfort Inns we've tried, and also dimmer. It was difficult to maneuver the luggage cart to the room. I skipped breakfast, but my spouse said the area was far too small to accommodate the morning crowd. Food quality was OK, with good orange juice.

The rate for one of the nights was $10 higher than we were quoted at reservation-time. WiFi was unreliable and on the slow side when it did work. Just two fairly thin bath towels were supplied. The TV is a flat-panel with a decent channel selection, but there's no on-screen guide. Electrical outlets were plentiful.

It served the purpose, and as I said, the room was clean with a comfortable bed, but I don't feel the value is there for the price.

Room Tip: If you're on an upper floor, ask for a room close to the (only) elevator.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jschoenhard, General Manager at Yellowstone West Gate Hotel, responded to this review, November 12, 2012
We are sorry to hear that you are not fully happy with your stay with us. We did just complete a $700,000 remodel last year in all of our guest rooms. West Yellowstone is very limited on internet access options, especially when we are over 100 miles away form any populaton areas so broadband is very limited. However, we are working with a company that is providing some new options to our area so we hope to be providing more boradband in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Yellowstone West Gate Hotel

Address: 638 Madison Ave., West Yellowstone, MT 59758 (Formerly Comfort Inn)
Phone Number:
Location: United States > Montana > West Yellowstone
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 36 hotels in West Yellowstone
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Yellowstone West Gate Hotel 2.5*
Official Description (provided by the hotel):
NEWLY REMODELED IN 2011. 79 Rooms, large family rooms available, non-smoking facility, large indoor heated pool & spa, complimentary deluxe HOT breakfast daily, complimentary high-speed/Wi-Fi internet, guest laundry, business room, free parking, can arrange Yellowstone Park tours. Only 6 blocks from entrance gate into Yellowstone National Park. AAA and AARP approved. ... more   less 
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Also Known As:
Comfort Hotel West Yellowstone
Comfort Inn West Yellowstone
West Yellowstone Comfort Inn

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