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“Comfort was comfortable” 4 of 5 stars
Review of Yellowstone West Gate Hotel

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Yellowstone West Gate Hotel
2.5 of 5 Hotel   |   638 Madison Ave., West Yellowstone, MT 59758 (Formerly Comfort Inn)   |  
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Hotel amenities
Ranked #17 of 36 hotels in West Yellowstone
Mirfield, West Yorkshire
Top Contributor
134 reviews 134 reviews
109 hotel reviews
Reviews in 104 cities Reviews in 104 cities
92 helpful votes 92 helpful votes
“Comfort was comfortable”
4 of 5 stars Reviewed October 16, 2012

Nights eight, nine and ten of our 2012 road trip.
I find it hard to relate to some of the recent reviews but accept that personal opinion is what counts. We had very quiet rooms at the back of the hotel which were very typical of other Comfort properties. They were clean and comfortable, being a male I saw no problem with the size or design of the bathrooms which were well fitted and modern (what do you need a bathroom for other than what it is designed to do?). Reception wasn't too warming at the start but improved over time, we had no trouble with the luggage trolley, the pool etc was well worth the visit and the breakfast was fine. Poor Marylou was working her socks off one morning as it appears some bus tour operators do not advise their clientele that for that standard of hotel it is expected that the guests at least clear the table before vacating. If they want waitress service then they should pay for the service. As we were not in a hurry it might have been smart to enquire what time the bus parties were taking breakfast and avoid that time window. The hotel is at the far west end of town.which meant a drive to a restaurant but parking in town was easy. We are unlikely to return but I would use the Comfort again if we did, no problem. .

Room Tip: Take one at the back of the hotel, away from the car park, which is where we were.
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jschoenhard, General Manager at Yellowstone West Gate Hotel, responded to this review, November 12, 2012
Thank you for your comments, Mary Lou does a great job for us in our breakfast room.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
Niagara Falls, Canada
Senior Contributor
47 reviews 47 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed October 14, 2012

While on a cross country road trip my wife and I wanted to visit Yellowstone Park and looked for accomodation within close proximity. We chose the Comfort Inn in West Yellowstone in order to take advantage of using our Choice Privileges Rewards Program points.

While our visit to Yellowstone Park was absolutely amazing, the Comfort Inn in our opinion was not. We did not find the front desk receptionist to be friendly or welcoming during check-in. We had a room on the second floor overlooking the front entranceway and parking lot. Unfortunately when I opened the window to let some fresh air in we would hear the noise and smell the cigarette smoke from other patrons standing outside near the entrance and underneath our window.

Upon checking into our room we found gum on the carpet and the bedspread had several stains on it. My wife notified the front desk and the gum was removed. We are not sure if the bedspread was changed, if it was it appeared to have stains as well.

The breakfast room was crowded and warm, however after a few minutes were able to get a seat. We are fortunate to have been able to use points for this room as I would have been upset had we paid the price they were asking and the value received. We were disappointed and would not recommend this Hotel.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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jschoenhard, General Manager at Yellowstone West Gate Hotel, responded to this review, November 12, 2012
I am sorry to see that you were disappointed with your stay with us. We have a couple of tables and chairs that guests have been sitting at around the location that you described and we have just made this a non-smoking area based on recent comments we have received. Our breakfast room does get busing during the peak summer season and we are looking at adding more seating areas to accommodate the "rushes" in the morning. We do apprecaite your comments and will try to make corrections on the items you have talked about.
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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 of 5 stars Reviewed October 13, 2012

We stayed two nights to see Yellowstone. The room was good-sized, clean, and comfortable, but the bathroom (toilet and tub -- the sink is in the room) was cramped. The soap dish is perfectly placed to bang an elbow when taking a bath.

The hallways struck us as a bit smaller than other Comfort Inns we've tried, and also dimmer. It was difficult to maneuver the luggage cart to the room. I skipped breakfast, but my spouse said the area was far too small to accommodate the morning crowd. Food quality was OK, with good orange juice.

The rate for one of the nights was $10 higher than we were quoted at reservation-time. WiFi was unreliable and on the slow side when it did work. Just two fairly thin bath towels were supplied. The TV is a flat-panel with a decent channel selection, but there's no on-screen guide. Electrical outlets were plentiful.

It served the purpose, and as I said, the room was clean with a comfortable bed, but I don't feel the value is there for the price.

Room Tip: If you're on an upper floor, ask for a room close to the (only) elevator.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jschoenhard, General Manager at Yellowstone West Gate Hotel, responded to this review, November 12, 2012
We are sorry to hear that you are not fully happy with your stay with us. We did just complete a $700,000 remodel last year in all of our guest rooms. West Yellowstone is very limited on internet access options, especially when we are over 100 miles away form any populaton areas so broadband is very limited. However, we are working with a company that is providing some new options to our area so we hope to be providing more boradband in the near future.
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Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 9, 2012 via mobile

Stayed two nights and had to switch rooms due to availability (we added an additional night and king suite was not available anymore so switched to more spacious queen room). The rooms are nice and modern. Pool area OK. Breakfast OK but room too small for such a large hotel. The few round tables for 4 persons took away lots of room and on most only two people are seated... suggest to use smaller two seating tables and square instead of round... Overall nice place to stay at a good rate for this town. The location at the end of the Steffy did not matter as usually one has a car to drive to the city centre.

Stayed October 2012, traveled as a couple
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jschoenhard, General Manager at Yellowstone West Gate Hotel, responded to this review, November 12, 2012
Thank you for your comments, we did just recenlty do a $700,000 remodel of our property last year. We will look into your idea of offering more square tables instead of the large round tables in our breakfast area to see if they will provide more seating for us.
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Phoenix, Arizona
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 8, 2012

Spent this past weekend at the Comfort Inn, Eagle Rock near Pasadina, California. The room has plenty of space for the 2 of us. Electrical Outlets were plentiful and worked. Wifi was strong and fast. Comfortable bed. I have 2 negatives, could not get the sleep timer to work on the TV and the water pressure in the shower was a little low. However, I also recently reviewed the Best Western Eagle Rock Inn, and this Comfort Inn was far superior. Even had waffles on the breakfast buffet. I will certainly come pack to this Comfort Inn next time I am in the area.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jschoenhard, General Manager at Yellowstone West Gate Hotel, responded to this review, November 12, 2012
thank you for your comments regarding hour our new remodeled rooms look like. We hope that you will stay with us again in the future.
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WA State
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 7, 2012

This hotel is a bit off the beated path but clean , quiet and really nice rooms. You will need a car to drive to places to eat or shop. We just picked up our food and brought it back to room after a day in the park as we had a small table and chairs in the room. Was not expecting as nice as this place was for a Comfort Inn. Has been remodeled and up dated, very comforable place to stay.
We were just there in first week of Oct, so we had lower prices, (80.09 AARP) lower than other Comfort INN in Gardiner and much nicer.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chippenham, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 7, 2012

we had a suite at the top of the hotel, it was really large and soooo comfortable, all the fixtures and fittings were first class, we really enjoyed our two day stay, we really could not find any fault, so very well done Comfort Inn, we shall be back again for some more of your friendly service, thanks

Room Tip: we did not try the restaurant and fitness center. Top floor suites are very large and very comforta...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jschoenhard, General Manager at Yellowstone West Gate Hotel, responded to this review, November 12, 2012
I am glad you liked our large Queen deluxe rooms with a sofa pull out bed. These are great rooms if you have a large family and need a little space to spread out. We hope to see you again in the future.
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Additional Information about Yellowstone West Gate Hotel

Address: 638 Madison Ave., West Yellowstone, MT 59758 (Formerly Comfort Inn)
Phone Number:
Location: United States > Montana > West Yellowstone
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 36 hotels in West Yellowstone
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Yellowstone West Gate Hotel 2.5*
Official Description (provided by the hotel):
NEWLY REMODELED IN 2011. 79 Rooms, large family rooms available, non-smoking facility, large indoor heated pool & spa, complimentary deluxe HOT breakfast daily, complimentary high-speed/Wi-Fi internet, guest laundry, business room, free parking, can arrange Yellowstone Park tours. Only 6 blocks from entrance gate into Yellowstone National Park. AAA and AARP approved. ... more   less 
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Also Known As:
Comfort Hotel West Yellowstone
Comfort Inn West Yellowstone
West Yellowstone Comfort Inn

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