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“Average” 3 of 5 stars
Review of BEST WESTERN Cross-Winds Motor Inn

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BEST WESTERN Cross-Winds Motor Inn
201 Firehole, PO Box 1490, West Yellowstone, MT 59758   |  
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Ranked #23 of 37 Hotels in West Yellowstone
New Jersey
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Average”
3 of 5 stars Reviewed September 4, 2012

About what you would expect from an older, motor lodge type motel. Small room, small bathroom. One good feature was the sink/vanity outside of the bathroom. Makes getting ready in the morning easier for two people. I found the bed to be uncomfortable, too firm. This is a great location, though. A nice short walk into town. I found the staff to be very unfriendly. The only nice employee was Daniel who cleaned the rooms.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna S, General Manager at BEST WESTERN Cross-Winds Motor Inn, responded to this review, September 27, 2012
Thank you for reviewing us on TripAdvisor! We are glad you enjoyed your stay! We are planning some great renovations in the future and we would love for you to stay with us again and let us know how we did. We wish you safe travels.
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164 reviews from our community

Traveler rating
    34
    47
    53
    18
    12
See reviews for
61
61
5
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Bedford, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2012

Our family had two rooms on the second floor. Rooms were very clean and nice. We ate breakfast at the breakfast room every morning. It was a little crowded, but if you go before 6:30, there seems to be plenty of tables. I used the internet computer at the front desk and had no problems. The internet is a little slower than I am used to, but I was able to do all the work I needed to do. We received fresh-baked cookies when we arrived. There is a park across the street and fast food restaurants too. Our entire family enjoyed the stay at Best Western Cross-Winds Motor Inn. We will stay there any time we are in the area.

Room Tip: Choose a room on the second floor and away from the highway so that there will be less noise.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna S, General Manager at BEST WESTERN Cross-Winds Motor Inn, responded to this review, August 22, 2012
Thank you SO much for reviewing our motel! We are so happy you enjoyed your stay!! We are planning some great improvements to the property so we hope that you will stay with us again and let us know what you think of them. We wish you safe travels!
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Racine, Wisconsin
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 5, 2012

We visited W. Yellowstone for a little over a week and enjoyed our stay here. The room was clean, quiet, and comfortable, and the WiFi was good. The fresh-baked cookies were delicious, and we enjoyed the free breakfast and fruit/granola bars available all day. Jackie at the front desk was extremely friendly and helpful-- and our housekeeper, Daniel, was great.

Room Tip: 2nd floor rooms facing the park are nice.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna S, General Manager at BEST WESTERN Cross-Winds Motor Inn, responded to this review, August 20, 2012
Thank you for reviewing the Best Western Crosswinds. We are glad that you had a great stay! I will pass on your compliments to Jacquie and Daniel, they will be happy to hear that you were pleased with their service.

We are planning some wonderful improvements to the property and hope that if you are ever in the area again you will stay with us and let us know how we did! We bid you safe travels everywhere you go!
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TN
Top Contributor
112 reviews 112 reviews
20 hotel reviews
Reviews in 40 cities Reviews in 40 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed August 2, 2012

Not sure if I have the right Best Western, but it was not the Weston. Don't remember any other name. Not much to really comment on. It was as billed. Room was the normal double size; room was clean; wifi worked well and was included in price as was breakfast with some extras...boiled eggs, belgian waffles and some fruit in addition to the normal fare. Stayed 2 nights -- it was ok for short term place to stay.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna S, General Manager at BEST WESTERN Cross-Winds Motor Inn, responded to this review, August 20, 2012
Thank you for reviewing the Best Western Crosswinds. We are glad you had a good stay and hope that if you are ever in the area again you will consider staying with us. We have some wonderful improvements planned for the property and we are excited for repeat guests to see them when they are completed. We wish you safe travels everywhere you go!
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Louisville, Kentucky
Top Contributor
55 reviews 55 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 1, 2012

The room was typical Best Western layout of the motor lodge category. There were no surprises; a nice clean room was offered. We stayed for four nights. The beds we had were on the firm side and there were four pillows for each bed. Our room had a microwave, a flat screen, iron, hair dryer, coffee maker and a refrigerator. The property is not new but is well maintained. Inside our room was an eclectic mix of furnishings. My only complaint here was the non adjustable desk chair (office depot special executive chair) that required my computer on my lap to type out other reviews. The facility does have an indoor pool area but we were simply too beat exploring the park to use it.

The staff were courteous and professional. Room staff were thorough in their cleaning each morning. The continental breakfast area was small and BW provided trays to take your food to your room just for this reason. Items were typical fare: hard boiled eggs, canned sausage gravy, heat-n-serve biscuits, two cereal selections, breads, french toast, and danish. This was complimented with apple juice, orange juice, milk, and two fruit selections. The coffee was not brewed but from the machine, however I could get my brewed cup within my room. There are also plenty of espresso shops in the area if the need for a really good cup of java were necessary.

Overall, our experience here was positive although I did not sleep well on our firm mattress. It was however, exactly as we expected. This was the most expensive Best Western I can recall staying in thanks to the area and the three separate taxing entities that added to the cost of the room. Our nightly rate of $168 came with an $18.20 discount but add the taxes in and our nightly total was $181.17.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna S, General Manager at BEST WESTERN Cross-Winds Motor Inn, responded to this review, August 20, 2012
Thank you for reviewing the Best Western Crosswinds! We are glad you had a good stay with us and hope to see you again in the future! We are planning some great improvements to the property and hope that you will stop by and see them if you are ever in our area again. We wish you safe travels!
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Glacier National Park, Montana
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 20, 2012

the rooms are very noise you can hear everything. the staff was very rude and when i called about our microwave being broke she was even ruder. the breakfast area is very small and the food was cold and not much varity. the house keepers leave evolpes asking for tips!!!!!!!!!!! the beds were not very comfy and its not what i expected for $150 a night! i honestly probaly wouldnt stay here again....

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna S, General Manager at BEST WESTERN Cross-Winds Motor Inn, responded to this review, July 23, 2012
I apologize you were not satisfied with your stay here. We strive to provide excellent customer service to all our guests and it is disappointing to us that we failed to provide that to you.

As I have mentioned in many of my responses, we do have plans to expand our breakfast area and hope that project is completed by the end of this year. We have also purchased all new WiFi equipment and we are having that installed this week.

I will speak to the staff person on duty when you called regarding the microwave, we never want anyone to feel that our staff is not helpful.

Thank you for reviewing our motel. I hope that if you are ever in the area again you will give us another chance to improve your perception of us.
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Bethesda, Maryland
Top Contributor
170 reviews 170 reviews
23 hotel reviews
Reviews in 53 cities Reviews in 53 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed July 8, 2012

Thin walls is what I remember. And lots of noisy children running outside on the corridor.

Sleep was fine, though. And they had a hairdryer, refridgerator and coffee maker. It was fine. I didn't have the breakfast as I tried a local place.

  • Stayed June 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna S, General Manager at BEST WESTERN Cross-Winds Motor Inn, responded to this review, July 19, 2012
Thank you for reviewing the Best Western Crosswinds! We appreciate your business!

I apologize for the noise that you were able to hear from children in the hallway. Many times children who are staying with us have been riding in cars for hours and hours, when they finally get out of the car and in to the motel they get excited about our pool and can be a little over exuberant. We do want to make sure everyone enjoys the experience here so if at any time there is an excessive amount of noise we welcome guests to contact our front desk and they will politely and professionally take care of the situation.

Again, thank you for staying with us! I hope that if you are ever in the area again you will consider choosing us. Even if you should choose one of our competitors please stop by and see the improvements we continue to make each year.

I wish you safe travels wherever life may lead you.
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Additional Information about BEST WESTERN Cross-Winds Motor Inn

Address: 201 Firehole, PO Box 1490, West Yellowstone, MT 59758
Phone Number:
Location: United States > Montana > West Yellowstone
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 37 Hotels in West Yellowstone
Price Range (Based on Average Rates): $$
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Also Known As:
Best Western Cross-Winds Motor Hotel West Yellowstone
Best Western West Yellowstone
West Yellowstone Best Western

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