We were a group of 4 - 2 couples. We have stayed here before in one of the kitchen units and our friends had been coming here over the years when their children were young. No Problems. Good location for our activities during our stay.
We checked in and, our room was filled with the smell of extremely strong perfume, patched carpet and moldy shower. Our friends' room was neutral scented, clean and adequate carpet. I asked the proprietors daughter for a new room and they were simply booked up. We opened the only window, (NO AC - NO Fan ) went to dinner, returned and, the scent was just as cloying as before - no way could you sleep in a room with this smell. The carpet looked liked someone dropped a bottle of perfume on the floor. We returned again to the desk to inquire about another room and the woman gave us a portable fan to try to dissipate the smell - we had already opened the only window and left the door open.
The four of us sat outside deciding what to do about sleeping arrangements (until about 8:30- 9:00 PM) when the owner came came over and asked what the problem was. Three of us and the owner went into the room. Long story short - he was Extremely Rude, told us that "the smell didn't bother him and we can just leave- get out and go someplace else". The owner was more concerned about getting his fan back.
Needless to say we were speechless. We had already called numerous other places - the town was completely booked and he knew it. We all wanted to leave, but were left with no choice especially at this hour of the evening. We then saw somebody come in with minimal cleaning supplies (probably cleaned the sink as that was all we had used) The vacancy light came on and the room was rented out within the hour of our encounter with the owner.
Unbelievable behavior - we were shocked and it definitely put a damper on our evening. We would never stay here again or recommend this place to anyone. See the other reviews regarding the flies and the West's Worst Motel.
In fairness to the owner's daughter she was trying her best to be accommodating and do the best she could.
- Also Known As:
- Westwood Hotel West Yellowstone