My family has been planning this trip for a year now. We made reservations in March/April for our six night stay and received email confirmation, paid our deposit and arrived at Hadleys to find a note on the front door informing us that they were temporarily closed and had made alternate reservations at another motel in town. We drove to the other motel to find out that we would be in one room for 3 nights and then transfer to another room for the remainder of our stay. Not what I asked for. The room cost us more per night than we had budgeted for and we ended up having to cut our stay one night short. When I emailed Hadley's about it, they were offended that I was not grateful that they made alternate reservations for me. The courtesy of an email or phone call informing me of the changes would have been nice but the email indicated that they are satisfied with the way it was handled. NOT fair to me nor my family, in my opinion. AND I am the customer paying for the service. I cannot rate the motel, only the service.
- Also Known As:
- Hadleys Hotel West Yellowstone
- Hadleys Motel West Yellowstone