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“swimming while snowing” 5 of 5 stars
Review of Kelly Inn West Yellowstone

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Kelly Inn West Yellowstone
104 South Canyon Street, West Yellowstone, MT 59758   |  
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Hotel amenities
Ranked #3 of 36 hotels in West Yellowstone
Huntsville, Alabama
1 review
“swimming while snowing”
5 of 5 stars Reviewed July 22, 2013

We were in Yellowstone in 2012. The historic hotel we had reserved had plumbing problems so they transferred us to the Kelly Inn. We loved our stay here. Very open and bright... plus it snowed the day we were there and it was so nice to swim in their lovely inside pool. We highly recommend the Kelly Inn.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don and Sally H, General Manager at Kelly Inn West Yellowstone, responded to this review, July 23, 2013
Thank you for submitting a review of your stay with us last year. Snow in July is certainly not normal for West Yellowstone but in the wilderness mountain climate of Yellowstone National Park it can snow in any month of the year if you go high enough. We have made quite a few improvements since you were last with us and continue to make more improvements every year. We hope that you will return to Yellowstone some day and will choose to stay with us again to see what we have added since your last visit.
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528 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2013

My mom, brother, husband and I stayed in late May 2013, and enjoyed our visit very much! None of us had been to Yellowstone before, and Kelly Inn was a great place to stay. We really enjoyed going in the pool/hot tub after our long days in the park. Breakfast was good! We really enjoyed the fruit and yogurt parfait option. Our rooms were on the first floor, which was nice for car access. Right behind a McDonald's, so we were able to walk there one evening for ice cream! : ) We had some papers we needed to print, so having the computer and printer available outside the lobby was great. We also needed to fax the documents, and the girls at the front desk were very willing to help us do so! I would absolutely stay here again, and would recommend Kelly Inn to my friends and family!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don and Sally H, General Manager at Kelly Inn West Yellowstone, responded to this review, July 17, 2013
Thank you for the nice review. We are very happy to hear that you enjoyed your stay and would recommend us. Thanks for choosing to stay with us and we hope to see you again on your next Yellowstone adventure.
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Northern Illinois
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 13, 2013

My family of eight (ages 11-60) stayed in two rooms for one night. Great location just outside of the Yellowstone West entrance. Staff was friendly. Rooms were spacious and clean. I say "deluxe" rooms because of the decor, the two beds with the sleeper sofa. Bathroom was standard, nothing impressive. There was a large sink area and counter separate from the shower and toilet. There is a small fridge and microwave. Swimming pool area was nice and enjoyed by the kids.

The only element that no one was impressed with was the complimentary breakfast. Quite crowded and cramped. No one in the family was impressed with the food offering or quality.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don and Sally H, General Manager at Kelly Inn West Yellowstone, responded to this review, July 15, 2013
Thank you for taking the time to submit a review of your recent stay. We are glad to hear that you enjoyed our hotel.

One of the greatest subjects for comments about all hotels in our county concerns the space, hours and selection for the free "continental breakfast" offered by most of the larger hotels in the area. We have made many attempts over the years in our TripAdvisor responses to describe the regulations and limitations that hotels here are forced to operate under. We have always encouraged our review readers to offer feedback on what is important to them in our efforts to get local regulations changed. Unfortunately, the folks who make the regulations for hotels also make the regulations for restaurants who would prefer that hotels here not be allowed to offer the same products for free that they are in business to sell. When most hotels were built, a free breakfast was not a consideration and those who built restaurants or attached restaurants to hotels did so as a source for revenue- not to give food away. It is understandable that they do not appreciate hotels who go beyond the minimum "continental breakfast" offerings and deprive them of a large source of revenue. For the typical interstate exit hotel it is not nearly as big a political issue as it is for a confined resort area or wilderness area where restaurants must compete for survival.

We're sorry to hear that you were not impressed by our efforts to extend our free "continental breakfast" to include hot egg and meat items as well as hot pancakes, biscuits and gravy, fruit, berries and yogurt in addition to the standard "continental breakfast" items. We serve our free "continental breakfast" to more guests every morning than any restaurant in town could manage so it does get to be crowded at times and the more items we offer the more difficult it is to get to everything in the limited area that was originally built to be a lobby. That's why we post our service hours from 6:30 AM until 10:00 AM but usually have most of the standard "continental breakfast" items out considerably earlier.

Unfortunately, according to our Gallatin County health department regulations, all hotels here that do not have a restaurant attached are only allowed to provide the county definition of a "continental breakfast". What their current regulations permit hotels to serve for free is simply cereals, bakery products and milk or juice. Therefore, a "continental breakfast" is all we ever advertise as our complimentary breakfast offering. However, since state regulations allow precooked heat and serve items to be offered by hotels if included for free, we have gone far beyond what the county permits us to serve as as additional service to our guests despite numerous warnings. We have recently been warned that we will be fined by the county if we continue serving these additional unapproved items unless we are able to obtain a restaurant license. Since we have no additional land to build a restaurant in order to give away a hot breakfast, such a license is quite difficult to obtain in our limited space. All hotels here have a very difficult choice to make over the next few months.

We are evaluating all guest feedback of our breakfast efforts to determine our next steps. We appreciate the comments from all of our guests to let us know if they want us to attempt to continue serving the additional hot items or if we should simply go back to serving the simple "continental breakfast" that most hotels here will be forced to serve very soon. If our efforts do not add a desired amenity for our guests then we will need to submit to the current county regulations for hotels and discontinue any effort to obtain a restaurant license. However, if the majority of feedback encourages us to continue offering the expanded items then we will make every attempt to obtain the licence required to continue serving precooked heat and serve items. Even with the new license we would still never be allowed to prepare restaurant quality raw egg or meat products within our limited space due to state regulations.

We appreciate your comments and encourage all of our guests who read these reviews to write a review to let us know if they enjoyed our current free offerings and feel that we should attempt to continue our expanded breakfast service or if did not enjoy it and would prefer to order a hot breakfast of their choice at a local restaurant.
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Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed July 7, 2013 via mobile

Our family of 4 stayed 3 nights in a room with 2 queens and a pullout couch. We would have preferred 2 rooms with 2 teens but the room was spacious. The beds were comfortable but my son reports the sofa bed not so much. The staff was very helpful at check-in. The hotel seems very clean. Great location in West Yellowstone as others reported. Do not miss the Grizzley-Wolf Discovery Center across the street. Breakfast was so so. It would have been nice to have individual containers of yogurt as I could never get the pump to work from the yogurt dispenser. The lady working breakfast was constantly refilling coffee and replenishing supplies. I recommend this hotel when in West Yellowstone.

Stayed June 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don and Sally H, General Manager at Kelly Inn West Yellowstone, responded to this review, July 8, 2013
Thank you for taking the time to submit a review of your recent stay. We are happy to hear that you would recommend us. Sorry that you had a problem with the yogurt pump. That is the first problem that we have encountered with our self service pump. We go through several containers of yogurt each morning and it was probably in the process of a needed refill when you tried it. Our breakfast attendants are certainly challenged to maintain all of the many new hot and cold items that we are offering this year for hundreds of guests every morning but they will gladly provide personal assistance when asked.

After many requests for both fruit and yogurt, this year we created and tested a revolutionary new way to safely serve both yogurt and fruit varieties that has been met with great reviews from our guests. We provide the self serve "make your own yogurt parfait" system to allow unlimited variety so that our guests can enjoy their yogurt any way they like it and enjoy as much as they like either plain, with fruit, with berries and with granola topping. Many folks who do not enjoy yogurt do like to add the the cut fruit or the berries on top of their pancakes, roll up berries in their pancakes or even add fruit or berries to their cold or hot cereal. The optional choice of providing only refrigerated prepackaged yogurt cups would simply not allow as many of our guests to enjoy the benefits and variety of uses for all these additional new offerings.
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Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 5, 2013

Very nice hotel! And I'm usually a brand name snob when it comes to hotels so I was a little worried. The beds were comfortable, the rooms were nice and felt a little rustic but in a nice way (not old at all!!!!). The manager and his wife were beyond helpful and the lady at the breakfast was wonderful! Friendly to my children and just plain kind...
The hotel is literally about a block away from the park entrance (west entrance) and the small town is fun and friendly. Also, right across the street is the Grizzly and Wolf Discovery Center and the IMAX theater!
The manager and his wife, as I mentioned, were beyond helpful. I asked where Walmart was...yeah. There is no walmart BUT they asked what I needed. My camera died the second day there (*gasp*!!!) and I had no special battery or charger for it!! I was so sad...the manager went to their quarters within the hotel and LOANED me his charger which happened to fit my camera! He allowed me to preserve our vacation of a lifetime!
My only, only complaint....and this is not something they can control...was the elephant upstairs ;)
Ohh, and the pool was nice too! We didn't have much time to use it due to being so busy at the National Park...but it was really nice.

Room Tip: I called the hotel to make my reservations rather than booking through a middle-man. Talk to the peo...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don and Sally H, General Manager at Kelly Inn West Yellowstone, responded to this review, July 8, 2013
Thank you for the nice review. We were happy to help with your camera situation and glad to hear that everything turned out OK. We hope you will have the opportunity to return and shoot many more pictures in the future. Every season is completely different here in Yellowstone which makes picture taking a continuous affair for those of us lucky enough to live here. We have personally taken over a thousand pictures and posted most of them on our guest computer for our guests to enjoy. Hopefully that helps new visitors determine which park features they want to see for themselves in their limited time since there are millions of acres and hundreds of attractions. We hope you will visit us again on your next adventure.
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Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 4, 2013 via mobile

Very nice hotel. Great comfortable king beds. Large rooms. Good breakfast. Large pool area. With seating. Good location within walking distance to most shops and restaurants. Across street from IMAX and bear/wolf discovery. Very friendly and helpful staff. Would stay again or recommend.

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don and Sally H, General Manager at Kelly Inn West Yellowstone, responded to this review, July 5, 2013
Thanks for the nice review. We appreciate that you would recommend us and hope you will return and choose to stay with us again. Fall is the favorite time of year for most of our frequent returning guests when the crowds are smaller, the rates lower and the park traffic is much smoother. We would love to have you back as a regular visitor.
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Redwood City, California
Top Contributor
431 reviews 431 reviews
85 hotel reviews
Reviews in 143 cities Reviews in 143 cities
430 helpful votes 430 helpful votes
4 of 5 stars Reviewed July 2, 2013

Overall we had a great stay here, the staff is very friendly and helpful. The rooms are quite large and very clean. Breakfast is very good with lots to choose from, hot and cold.

My only complaint is that the hot water runs out around 9:30 am so that can be a problem if you sleep in.

Location is great as only 20 min for the Grand Loop Road in Yellowstone Park. There is plenty of parking also for large vehicles and/or trailers.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don and Sally H, General Manager at Kelly Inn West Yellowstone, responded to this review, July 5, 2013
Thank you for choosing to stay with us. We're glad to hear that you enjoyed our hotel. Sorry to hear that the hot water in your room was not sufficiently hot that late in the morning. We currently have over 600 gallons of hot water storage with quick recovery gas heaters so that we can normally accommodate every guest in the hotel taking showers at the same time. The hotel staff also waits until after 9 AM to begin our immense laundry loads after most guests have left for the day so it doesn't interfere with our early morning use. We apologize if the water was not sufficiently hot at that late hour of the morning. Thanks for letting us know so we can run some tests to be sure all units are operating correctly.
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Additional Information about Kelly Inn West Yellowstone

Address: 104 South Canyon Street, West Yellowstone, MT 59758
Phone Number:
Location: United States > Montana > West Yellowstone
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in West Yellowstone
#5 Family Hotel in West Yellowstone
Price Range (Based on Average Rates): $$
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Also Known As:
Kelly Inn West Yellowstone Hotel West Yellowstone
Kelly Hotel West Yellowstone
Kelly West Yellowstone

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