Thank you for choosing our hotel on your recent trip from so far away and thanks for taking the time to submit a review of your stay. We're glad that you enjoyed your visit. Just to be accurate so that other folks aren't confused, we need to clarify that we don't serve yogurt in our continental breakfast. Since it's perishable, requires refrigeration equipment and careful date code monitoring to be served safely, it is currently restricted from the items allowed by the county health code for hotels without a restaurant license. The state and county have very clear regulations on what hotels without a restaurant on site may serve to their guests. Since we may not cook fresh pancakes on a grill like a restaurant, the pancake machine does a great job of providing that breakfast option within the approved guidelines. You might be interested to know that it was actually invented by one of your countrymen in Australia and is now patented all over the world.

Thanks for taking the time to submit a review. We're very happy to hear that you returned to stay with us a second time and may make this an annual event. We are currently working with the local Chamber of Commerce on the concept of creating a cooperative loyalty program for the entire town of West Yellowstone for those folks like yourself who may become frequent return visitors to West Yellowstone. We hope it will take root and become reality by the time you return. Since you mentioned that a fitness room is an amenity that you would enjoy we would like to mention that our company also owns the Clubhouse Inn next door adjacent to our building that does have a fitness room instead of the dry sauna that we have. Our guests are welcome to use their fitness room upon request simply by showing their room key from here to the front desk for access. They are only open from mid May until mid October so if your visits are prior to mid October that might be helpful for you. As much as we would love to keep you here, you might might want to check their web site to take a look at their facility and rooms as well as the dates they will be open next year in case you would rather reserve a room their closer to the fitness area. Both Kelly and Clubhouse should have our new professional photos posted on our web sites within the next few weeks so you can get a timely an accurate view of everything both properties have to offer to compare. We look forward to seeing you again next year at one of our properties.

Thank you for choosing to stay with us and for taking the time to submit a review of your recent stay. We're very glad to hear that you enjoyed our Jacuzzi Suite and our pancake machine. What a strange coincidence that the previous reviewer who stayed with us a year ago just submitted a review this week with exactly the opposite opinion of both! That's the great thing about TripAdvisor and why we are so proud to have more reviews than any other hotel in the Yellowstone area. By taking the time to review the opinions of a wide variety of former guests, new visitors can make their own well informed decisions on how well our hotel might match their particular lifestyle, budget or their family's needs. We appreciate all of our guests who take the time to let us and other potential guests know about their own unique experience especially when they are current and timely. Thank you. We hope to see you again on your next trip to Yellowstone.

Thank you for submitting a review of your stay with us. We are a bit confused by the details you mention in the review so we're not sure exactly when you were actually here or how to respond appropriately. Your review states that it was a recent cross country trip but at the bottom of the review it states the visit was November of 2011 so not sure if it was two visits or one. You also mentioned that it was peak season and that Yellowstone was everything that you had hoped it would be while you were here. Since November is actually one of our slowest seasons of the year when the roads into Yellowstone Park are closed, we're even more confused. We wouldn't want to confuse any potential visitor reading these reviews to plan a trip in November expecting to visit the park and be disappointed.

In any case, we are sorry to hear that you were disappointed in our hotel and especially our Jacuzzi suite, the omelets we served in our continental breakfast and our pancake machine. Since we don not have a restaurant on site, by law, we are not allowed to serve anything beyond a "continental" breakfast, yet we have pushed the limits and experimented with a few heat and serve meat and egg items that are safe to serve without a restaurant license in an attempt to offer additional protein during peak seasons. We stopped our test of the omelets over a year ago and started testing precooked frozen scrambled eggs and sausage this year. Obviously nothing precooked and frozen are ever as good as fresh cooked raw meat and eggs but they are offered for variety in addition to the regular "continental" breakfast items at no additional charge. Based on the 20 pounds per day that we go through we assume that the majority of our guests appreciate the effort but certainly not everyone agrees.

Our patented pancake machine was created to deliver a freshly mixed and grilled hot pancake from a Teflon coated conveyor belt at the push of a button. It was designed to be safe and sanitary for hotel use and has had outstanding reviews from most of our guests. We're sorry to hear that you felt that the sanitary delivery method was such a negative experience. Yours is the first complaint we can recall. We have consistently been going through thousands of pancakes every month for the last two years since we began using this machine.

Our goal is to insure that every visitor to West Yellowstone enjoys their stay to the best of our ability whether they stay with us or not. We wish you had told us that you were not happy with your room while you were here so that we would have had the opportunity to move you to a room that might have suited your needs better or helped you find accommodations elsewhere. We gladly show our rooms to any guest before check in upon request so that they can be sure that they have the best room type to fit their needs. Beyond that, our policy is that any time any guest is not happy with our hotel for any reason, we will gladly check them out immediately with no penalty for early cancellation and help them find accommodations elsewhere that better fits their needs.

We also list current images on our web site of every room type including 360 degree panoramic views to help our potential guests see exactly what options we offer at what rates for every season. Since we just added new lodge style cedar log furniture to every room this spring and done some remodeling work in our common areas we have deleted most of the old professional room photos and replaced them with some temporary shots until we could have new photos taken. We will have our new professional images of all of our rooms on all web sites very soon- including a picture of the Jacuzzi tub in the suites. We do that so that all potential visitors can see every room type before they make a reservation to prevent any surprises or disappointment. We highly recommend that every visitor to the Yellowstone area use these TripAdvisor reviews to compare honest and unbiased opinions of actual guests and then visit hotel web sites to compare the images, amenities and rates before making their choice of lodging. We appreciate that you took the time to add your opinions to our numerous reviews and hope that if you should return to visit Yellowstone that you give us a look to see all of our recent changes and consider giving us another chance.