The owner greets you on the phone and at the door. The rooms were clean. They were old fashioned but charming. The one we stayed in had a small refrigerator and microwave. It's not within walking distance of downtown ( for me anyway) but it is close enough to walk to several restaurants off the main drag. I hate paying over 60.00 for a room but for 90. in West Yellowstone we got a good nights sleep.