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“Decline from its usual 'great'.” 3 of 5 stars
Review of Missoula Sleep Inn

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Missoula Sleep Inn
2.0 of 5 Hotel   |   3425 Dore Lane, Missoula, MT 59801   |  
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Ranked #20 of 40 Hotels in Missoula
SHELBY
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
“Decline from its usual 'great'.”
3 of 5 stars Reviewed October 1, 2013

I have to take a relative to medical appointments in Missoula, and frequently use this hotel. Previously, I've always had great experiences. This time....wow. There were small children (same two, for two+ days) running in the halls and hollering. Not so great for the nap I desperately wanted and needed! A quiet location has always been part of the appeal of this property. Also, there was an older gent, wandering around the property. He and the running kids appeared to be related, and kept propping the end door open with rocks. (yea, I know it happens everywhere, but I don't have to like the practice.) Housekeeping had to be called to the room, which is also unusual in previous experience here. The breakfast was as good, and the desk staff was very nice, so perhaps I just hit it on a bad couple of days.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina H, Guest Relations Manager at Missoula Sleep Inn, responded to this review, February 2, 2014
Dear EileenMontana-

I'm sadden to hear that your stay in Missoula was not a more positive one. We do have a number of guests that stay with us on a repeat basis. Maybe you did just hit us on a bad day? However. If your travels bring you to Missoula again in the future, I sincerely hope you will give us a second chance to prove ourselves. Have a wonderful day.
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62 reviews from our community

Traveler rating
    28
    15
    10
    5
    4
See reviews for
20
11
5
8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 23, 2013 via mobile

Checked in here after driving from Wyoming.the rate for the room was really reasonable,the rooms were clean the pool and tub were really nice and warm and April on the front desk was really amazing and nothing was too much trouble. Her customer service and local knowledge was second to none

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina H, Guest Relations Manager at Missoula Sleep Inn, responded to this review, February 2, 2014
Dear Thomas-

Thank you for taking the time out of your day to share your experience with us! We really appreciate the feedback. :) As always our goal with every guest is to provide them with an exceptional experience! Next time you are in town, come see us again. I'd like a second opportunity to really wow you; especially with our recent changes from renovating!
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Spokane, Washington, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 16, 2013

We stayed here after camping for a few nights without any running water, it was nice to stay in a hotel room that was very clean and had a large shower. I would definitely give the cleanliness of our room the highest of stars (and I've worked in housekeeping before so I know the corners cut by housekeepers). They definitely have a great housekeeping staff at this hotel. The front desk lady was very nice and accommodating. One of the lights was out in our room and they weren't able to get it changed quick enough so they offered us 10 percent off of our room. The owners take pride in their hotel and care for their guests. The rates are low and the service is great... couldn't ask for more.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina H, Guest Relations Manager at Missoula Sleep Inn, responded to this review, February 2, 2014
Dear Nic-

Thank you soo much for the kind review!! We're glad we could play a small role in making your trip to Missoula more comfortable; especially after camping! Our hope is to give each guest an exceptional stay with exceptional sevice! We look forward to your next visit with us when your travels bring you to Missoula again!!
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New Bern, North Carolina
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 14, 2013

More than half the battle with a hotel is service and this hotel has excellent service. The GM is hands on and works hard to make this hotel work. Although the hotel is over 16 years old (room rated 3 for age), it's in really good shape. It's located approx 5 miles off the interstate in a quiet area. The hotel is surrounded by local eateries, Southgate Mall is three blocks to the east, and The Walmart/Applebees are a couple blocks to the west. The bed was solid and room spotless. The breakfast bar meets minimal Sleep Inn standards. This hotel is currently undergoing major renovation to bring it up to the new Sleep Inn standard. We look forward to staying here after the renovations have been completed.

SUGGESTIONS FOR IMPROVEMENT: Don't skimp on breakfast or amenities. The breakfast bar compared to other Sleep Inns across the country is sub-par. For my stay, bananas or boiled eggs were not available, bread products were cheap. Lose the cost per towel sign in the rooms, add more towels, and refresh the the in-room coffee supplies for multinight stay customers. In today's world of instant communication, you're better off wasting a few $$$ per night per room on amenities and a great breakfast bar than being blacklisted ... and raise your room rate to reflect the added cost. Customers love the small touches and solid breakfast bars.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina H, Guest Relations Manager at Missoula Sleep Inn, responded to this review, February 2, 2014
Dear Wildflower56-

Thank you for taking time out of your day to share your experience. I'm delighted to hear that our staff was exceptional to you. Our goal everyday is to make each guest as comfortable as possible. Thank you for your thoughts on our breakfast; I'm sorry we lacked on some items, usually these are here on a day to day basis. We will definately change it up on our breads and pastries. Constructive critism is the best kind of critisim. It helps us learn from our mistakes and build on them. We are constantly trying to upgrade our breakfast options to provide the best products possible.

Currently we are renovating to our Design to Dream scheme here at the Sleep Inn; We look forward to your next visit with us! We are excited to share our changes with you!

We appreciate your feedback, and hope you will choose to stay with us again when you pass through.
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Tacoma, Washington
Top Contributor
103 reviews 103 reviews
15 hotel reviews
Reviews in 40 cities Reviews in 40 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed August 30, 2013

Stayed here on our way home from Yellowstone. The motel is a little way off the interstate but worth going to. They had a nice indoor swimming pool and spa. The room was clean, nothing fancy but wasn't looking for fancy. The staff was friendly and helpful, and there was a nice selection included in the free breakfast. We got a good rate (especially considering the amenities) and would stay here again if we are in the area.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina H, Guest Relations Manager at Missoula Sleep Inn, responded to this review, February 2, 2014
Dear Gabspa-

Thank you for taking the time out of your day to review our hotel!! We are happy you enjoyed your stay!. Our hope is to provide and exceptional stay with excellent service! It sounds like you were happy with both. Currently we are Designing to Dream with our remodeling, and cannot wait to share the changes we made wiht you! We are hoping when your travels bring you to Missoula you will give us a try again!
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Senior Contributor
39 reviews 39 reviews
4 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 14, 2013 via mobile

We checked in at midnight after getting sidetracked. The room lady at the desk got us checked in quickly and our room was great. The beds were comfortable and clean. The hotel has an elevator and vending machines.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina H, Guest Relations Manager at Missoula Sleep Inn, responded to this review, February 2, 2014
Dear Allison,

Thank you for reviewing the Missoula Sleep Inn, It is very much appreciated. We can't wait to show you all the changes we have made. Currently we are renovating to our Design to Dream scheme. I hope in the future if you make it to Missoula you will check us out!

Have a wonderful day!
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Walkerville,Montana
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 10, 2013

My First Stay at Sleep Inn of Missoula was an enjoyable one on par with expectations. The Location is inconvenient for those traveling I-90 as it involves a drive through Missoula which can be time consuming during high traffic periods. It is however quite convenient for those traveling US-12 or US-93. The room was clean and up to standard, however like most Sleep Inns with sliding doors the bathroom door was difficult to lock. The Staff was professional and helpful. As for the breakfast, the food was not bad but the breakfast area was very small and severely crowded. This Hotel is a good value especially in the summer months when many establishments are well over $100 per night. Overall this is hotel is a good choice for the budget minded traveler passing through Missoula.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina H, Guest Relations Manager at Missoula Sleep Inn, responded to this review, February 2, 2014
Dear PrincipleNav,

Thank you for taking the time out write a review, your kind words were shared with our estatic staff; and it encouraged them immensly. Again, I thank you for your time and valuable feedback. Which we will use to help maintain what you have come to love. We are now remodeling and hopefully when you come back you will enjoy the changes as much as we do.

We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Missoula.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Missoula Sleep Inn

Address: 3425 Dore Lane, Missoula, MT 59801
Phone Number:
Location: United States > Montana > Missoula
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 40 Hotels in Missoula
Price Range (Based on Average Rates): $
Hotel Class:2 star — Missoula Sleep Inn 2*
Number of rooms: 59
Official Description (provided by the hotel):
The Missoula Sleep Inn(R) is nestled in the Rockies of western Montana, just three miles from the University of Montana, home of the Montana Grizzlies. This Missoula, MT hotel is minutes from the Rocky Mountain Elk Foundation's Elk Country Visitor Center and museum, Lolo Hot Springs, the Historical Museum at Fort Missoula, Daly Mansion and the Southgate Mall. Missoula is the gateway to Glacier National Park. ... more   less 
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Also Known As:
Sleep Inn Missoula

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