I was actually going to save this review as my last one in Montana, but I got sick of seeing it on my Yelp screen, as a review next. Plus, I still have a couple more weeks and things could go terribly awry in that short amount of time that might down grade them.
I want to say the rating was bumped to a solid five star by the helpfulness and friendliness of the staff. It goes above and beyond anything I have ever experienced in any hotel, in any country. Seriously, they are really on their game here. Most people passing through for a night or two may not get the full magnitude of how customer oriented they are here.
The hotel was updated in 2006, but some age is showing no doubt about that. When we first got here, I had spaced asking for the free upgrade Platinum members get, so they gave me the first floor room I requested, which was a queen room. Small but okay. I was happy my husband remembered to ask me about the upgrade, he thought this was it.
We ran back to the lobby because there were a lot of people checking in behind us, but now the lobby was cleared, that says something since only one girl was working and we were only gone a few minutes to look at the room. She right away asked what room we might like and gave us a choice. We picked the executive suite since we'd be here awhile. I would find out later, these are the largest rooms. We could have picked a jacuzzi room or a fireplace room but they said they are the same small rooms with those things in the corner.
I thought we'd have to jump hotels, as the rates in this area almost double after June 21st due to the Glacier national park and all the fun people want throw at this area. I was sad we'd have to go to the Travelodge up the street, but their rates were not going up to $200 a night from $119. They were staying near the $100 mark. I mentioned this when I went to extend our time here to the 21st and they right away said, we will help you stay here.
No hesitation they just did it. They adjusted a long term rate for us and we were able to stay the full 30 days for less than we'd originally been quoted. Once we totaled what it could have been versus what they saved us, it was over $2,000. The entire time, the front desk was working with management, and everyone was doing all they could to save us money. The only warning was, after our 30 days, they may be sold out, so we need to let them know right away, so they can keep us in our room. Most hotels I checked were indeed sold out the first week of July, so I felt good knowing we were not going to be sleeping in the car.
The breakfast at this Red Lion is included in the price, you can just walk down and do your damage and leave. It is in a unique location, it is on one end of a small shopping mall. The Kalispell Center Mall. It was crazy to walk out and see the standard issued Montana casino and then the Claire's and JC Penny right there. If I were a mall person, we'd be broke.
However, it is a very small shopping mall and it is not crowded until Saturday. They have had a lot of conventions here since we've been here. I told my husband I was slow roasting to death in the room but I would say something the next day, since it was late. He said he was going for ice, but went down to tell them the AC didn't work well. A maintenance guy followed him right to the room. It was still on winter setting and he cleaned the filter. It works great now.
The room is spotless and they are constantly cleaning. I have seen them cleaning and reorganizing the games shelves in the lobby many times in the last week. They have a big flat screen tv hanging down there with comfy leather couches. The rooms do not have upgraded TVs, but the beds are pillow top and comfortable. Which is another reason it was easy to give them a 5 star. I am picky about hotel mattresses.
The gym has a elliptical, treadmill, and stationary bike. There is a water cooler, towels, tv, exercise mats down there with a mirrored wall to remind you, not to do too much damage at the free breakfast buffet that includes meat and made to order omelets.
I have used the pool every day and it has seen better days but I am still alive, so no worries there, I love the pool goes to 8 feet and it overlooks the courtyard.
One of the housekeepers, delivered my school book I had to have shipped to me and knew I had classes. By the end of the second day all the housekeepers asked how my school was going online. They stop and talk to me in the hallway. I have never had a conversation with a housekeeper in a hotel, these people are 'Montana' friendly. They make you feel welcomed here.
Now, all that said, it was a long review sorry about that, but I think they deserve a shout out in a time customer service is lacking.
I would not hesitate to stay here again.
Ask for the third floor executive suite for space.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.