I travel to Kalispell several times a year but have never stayed at this hotel before. I have been warned by several locals not to stay here. I learned that they had done some renovations and decided to give it a try. To be safe I reserved a "King Suite" instead of a regular room. We arrived at the hotel late in the day. The checkin process went well. The room is located on the top (3rd) floor. It appeared that the carpets in the hallways recently installed. A good sign. I was extremely disappointed when I entered the room. The "King" size bed was in really bad shape. The foot end of the bed was higher than the head end and the centre sagged. I would have thought renovations would have started with quest comfort. I found out throughout my stay that this is not the priority. Once I was settled in, I decided to take a shower. I couldn't understand why I couldn't get hot water. I quickly learned that the tap was installed incorrectly and that the blue arrow meant hot and the red arrow meant cold. It doesn't really matter because I would be repeatedly scalded thoughout my shower no matter what I set it to. By the time I got out of the shower it was dark. I had a choice to make. If I wanted the desk lamp to work I would have to either unplug the microwave or the fridge. Had enough of the room and decided to head out on the town. I had a bunch of bags with me when I arrived so I had taken the elevator up. I decided to take the stairs down on the way out. I was shocked by the filth on the wooden stairway to the lobby. I should point out that this is not a back stairwell but the main front lobby stairwell. There was a 1/4 inch of dust, dirt and dead bugs. I'm not really even exaggerating. I assumed that they had swept everything from the halls and floors onto the stairs while they were installing the carpets. I could almost understand that and let it go. We arrived on a Wednesday. It was like that until Friday. We stayed there six days. After 2 days my keys quit working. I was told that after 2 days the keys have to be rte-programmed. Remember, I said guest comfort isn't the priority here. When I finally got a new key card and entered my room, there was absolutely no bedding on my bed. The dirty sheets and spread were piled up on the sofa and nothing else had been done to the room. On my out I asked if Housekeeping had gone for the day. I was told that they had. I explained the condition of my room to the kind fellow at the desk and he seemed as shocked as I was. I returned later that night to find that he had went up and made it himself. Unfortunately, the old sheets and spread were still in a pile in the corner. They remained there for 4 more days. During my six day stay there my room appeared to have been "spot" vacuumed once (I dropped popcorn).
All in all not a great stay. The room was not expensive but I would have paid more to be comfortable.
- Official Description (provided by the hotel):
- The GuestHouse Inn, Suites & Outlaw Convention Center - Kalispell is located at the gateway to hiking in Glacier National Park and boating on Montana's largest lake, Flathead Lake. Surrounded by restaurants and close to downtown Kalispell shopping, it is the perfect location. Enjoy the GuestHouse Inn & Suites many amenities such as: indoor pool, hot tub, racquetball court, fitness room, lounge and casino. A free hot breakfast will give you a great start to the day and our pillowtop mattresses with give you a restful night sleep. ... more less
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- Also Known As:
- Outlaw Hotel Kalispell