My wife and I had the very good fortune to be assisted by a wonderful young man named Joshua at this facility. I don't ever recall having been served by a more delightful and helpful person in decades of travel. We arrived as needy and unknowledgeable travelers and this young man was accommodating beyond all legitimate professional expectations. Not only was he a wealth of information he did this while checking in others and all with a smile on his face! he is just a naturally hospitable young man. What a delight! The topper on his exemplary service came when I rushed down stairs late at night confused over a "must have" future reservation hoping to enlist his help only to find him standing there conversing with a fellow employee who had just taken over as he had gotten off work. Explaining my situation to him, he very gladly stepped back behind his desk and proceeded to work out the many complex and difficult arrangements ON HIS OWN TIME. This was not a simple task nor did it take a minimum amount of time. As a result we were able to book a reservation at the Prince of Wales hotel in Canada on a moments notice, thereby saving us much anxiety. Talk about getting your bacon pulled from the fire!
After all had been accomplished I turned to Joshua and told him that I didn't know if he planned to stay in this industry or not but that it was very apparent that God had blessed him with the talents to do so and be very successful at it. I wished him well and thanked him again and as I was walking away turned and said "hey Mr. Hospitality I really, really appreciate your efforts on our behalf". He smiled that genuine warm and assuming smile and said "you are welcome sir". Hospitality doesn't come any better or more genuine than Joshua extended to us. Thanks Joshua ..............you are WAY COOL! and a wonderful representative for your employer. They are very lucky to have you!