Christine helped me over the phone upgrade my room to getting a connecting room. She also had very good customer service over the phone and in person. Very pleased with the hotel. Breakfast was wonderful and very conveniently located to our rooms. The room was easy to heat and cool. Thank you for the nice accommodations. Scott, Christine and I think his name was Josh were very helpful and friendly at check out. The location of the hotel is the only draw back. It is way on the other end of town... From shopping. But considering the quality of hotel and service it is worth the drive. One of the elderly folks that was traveling with us left their breathing machine behind in the lobby and they offered to mail it to us. Thanks so much. When we are back in Kalispell we will certainly stay at your hotel.