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“Bed made up with dirty sheets” 2 of 5 stars
Review of Red Lion Colonial Hotel

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Red Lion Colonial Hotel
3.0 of 5 Hotel   |   2301 Colonial Drive, Helena, MT 59601   |  
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Ranked #10 of 22 Hotels in Helena
Big Timber, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Bed made up with dirty sheets”
2 of 5 stars Reviewed 5 days ago NEW

When I checked into my room the tv was on and there was a box of chicken nuggets behind the lamp that sits on the table between the beds. The beds were made up with dirty sheets, the floor had not been vacuumed, the bathtub still had a bottle of shampoo on the ledge and there was hair in the tub. It took over half and hour for someone to get there and clean the room. They did not clean the bathroom. But in their defense, I did not notice the bathroom until later in the evening.

  • Stayed September 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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70 reviews from our community

Traveler rating
    20
    24
    15
    7
    4
See reviews for
17
14
5
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Any
English first
San Antonio, Texas
Top Contributor
163 reviews 163 reviews
24 hotel reviews
Reviews in 61 cities Reviews in 61 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff at the front desk were very pleasant upon check in and offered several options for dinner in the downtown area of Helena. The elevator was quite a ways away from our room as the building was two stories and quite long. Found out it was easier just to haul luggage down a stairwell near room in the morning. The room was large and clean with a comfortable bed.

Room Tip: If you have a heavy bag ask for ground floor or close to elevator.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton
2 reviews
4 of 5 stars Reviewed August 5, 2014

Booked 3 rooms at Colonial Inn Helena for our sons wedding which was also held in the banquet rooms at the hotel. Really enjoyed the premium king room we had for my wife and myself. Can't say enough about the banquet staff and the food during the wedding and the bar staff, our Son and daughter in law had a great day. Will definitely be back!!!

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Red Lion Hotels

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great falls, mt
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 5, 2014

The beds were perfect. Nice TV. The room was clean and cool, but it smelled either old or like someone had previously smoked in there. Really disappointed that the pool was not available but glad to hear that it is being renovated. You can tell they are working to upgrade the entire hotel.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 30, 2014

The beds were perect. Nice TV. The room was clean and cool, but it smelled either old or like someone had previously smoked in there. Would have liked to have a full menu for room service in the room but had to go downstairs and get - not a big deal, we were just tired! The staff was polite.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed July 30, 2014

This was good hotel for our overnight stay in Helena. The rooms were clean and worked well for our group of four. The exercise room had everything I needed for a comfortable workout and the breakfast was really good... lots of variety for our picky family.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Red Lion Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena
1 review
5 of 5 stars Reviewed July 13, 2014

Could not has asked for more! They were doing some construction but you would be hard pressed to make an issue of it. Very clean and quiet all in all maybe the best stay in any hotel ever, sorry I didn't get some staff names as they should have been given credit for a great stay!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Red Lion Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason W, Director of Sales at Red Lion Colonial Hotel, responded to this review, July 14, 2014
Hello Richard,

I am thrilled to hear that you enjoyed our hotel so much!

On behalf of the Red Lion Colonial, we greatly appreciate your kind words about our charming hotel, and we also thank you for helping us spread the word about our staff and services to our other travelers. Please fell free to contact me directly if I can ever be of any assistance.

We hope to see you again soon!

Thank you!


Jason Wood
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Lion Colonial Hotel

Address: 2301 Colonial Drive, Helena, MT 59601
Phone Number:
Location: United States > Montana > Helena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Helena
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Red Lion Colonial Hotel 3*
Official Description (provided by the hotel):
Conference Hotel located 2 miles east of city center & 3 miles from airport (courtesy transfer). ... more   less 
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Also Known As:
Red Lion Helena
Helena Red Lion

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