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“Helena MT” 5 of 5 stars
Review of Red Lion Colonial Hotel

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Red Lion Colonial Hotel
3.0 of 5 Hotel   |   2301 Colonial Drive, Helena, MT 59601   |  
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Ranked #10 of 22 hotels in Helena
Helena
1 review
“Helena MT”
5 of 5 stars Reviewed 1 week ago

Could not has asked for more! They were doing some construction but you would be hard pressed to make an issue of it. Very clean and quiet all in all maybe the best stay in any hotel ever, sorry I didn't get some staff names as they should have been given credit for a great stay!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Red Lion Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason W, Director of Sales at Red Lion Colonial Hotel, responded to this review, 1 week ago
Hello Richard,

I am thrilled to hear that you enjoyed our hotel so much!

On behalf of the Red Lion Colonial, we greatly appreciate your kind words about our charming hotel, and we also thank you for helping us spread the word about our staff and services to our other travelers. Please fell free to contact me directly if I can ever be of any assistance.

We hope to see you again soon!

Thank you!


Jason Wood
Director of Sales
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64 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Any
English first
Sturgeon Bay, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 1 week ago

The room was clean, the air conditioning worked wonderfully on the very hot days we were there. No continental breakfast but you could order from the attached restaurant for a charge. Only real problems were the internet. We were unable to get connection and when we called the front desk the girl who answered just said "hmm' and gave us the number for the toll free technical support number. When we called that we were told we could get some sort of device which we didn't bother to do and wondered why this front desk person just didn't suggest this rather than just give us the tech support number. Not even sure if this hotel has such a device available because we gave up on getting connected. Also there was absolutely NO visitor information in the room. Most if not all hotels I have stayed in at least have local restaurants, sites to see etc, local important numbers and there was nothing but a phone book (I think). The desk chair also probably should have found it's way to the garbage long ago but it was clean, the bed was comfortable and the outside patio was very nice.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Red Lion Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason W, Manager at Red Lion Colonial Hotel, responded to this review, 1 week ago
Thank you for your review, we are happy to hear that you enjoyed our hotel! However, we regret to hear that you were not able to connect to the internet and that you did not have a guest directory available in your room. Thank you for taking the time to bring these issues to our attention. We definitely should have been more helpful and responsive in trying to help you connect to the internet, as well as delivering a guest directory to your room to replace the missing one.

We have maintenance checking the functionality of all of the wireless throughout the entire hotel, and our housekeeping department is diligently checking all rooms to ensure they have guest directories in every one. We will also be discussing these issues in our next staff meeting to insure they are resolved quickly.

We hope that upon your return to Helena you choose to give us another opportunity to make up for any shortcomings, as we will continue to make every effort to ensure our rooms are in perfect condition.

Thank you again for your feedback and for your business, we truly appreciate you!

Sincerely,

Jason Wood
Director of Sales
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Helena
1 review
2 of 5 stars Reviewed 2 weeks ago

It was a huge disappointment that neither the outdoor or indoor pool was available and with no warning. The internet was hard to connect to with both my smartphone and laptop, which may be due to the unsecured network. I tried asking the front desk for things to due in the area, and received a simple there are fire works tonight at east Helena and that was it. And there was no available fitness center

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Red Lion Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason W, Director of Sales at Red Lion Colonial Hotel, responded to this review, 2 weeks ago
Dear Rebecca,

On behalf of the Red Lion Colonial, I wanted to write to thank you for the comments you provided about your recent experience at our property, and apologize for what was clearly an unsatisfactory stay. We are extremely disappointed that we let you down, particularly with our communication regarding things to do in Helena, our pool closures and the location of the fitness center. We definitely should have been more helpful and clear with our messaging. We do have a very nice state-of-the art fitness center located down the hallway next to the elevator. I'm very sorry that was not communicated to you at check in.

We have talked about your feedback as a team and I want to assure you that we’re committing to give more clarity to our guests issues like the ones you had encountered. I can only apologize that it comes as a result that negatively impacted your stay with us.

We want to be the best hotel in Helena and that includes making sure we learn and grow from the times we fail our guests. I’d love to speak with you personally and I am available at your convenience to continue to work to win your trust back. Simply contact the hotel directly and ask to speak with me.

Thank you again and I hope to speak with you soon.

With highest regards,

Jason M. Wood
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taber
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was travelling with my daughter and her four children. The room was clean and large. They were happy to provide a pack and play for the baby and a cot for the extra child. We found the hotel to be conveniently located, clean and quiet. I would stay there again.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HelenaColonial, Manager at Red Lion Colonial Hotel, responded to this review, 2 weeks ago
Hello Denise,

Thank you for your review! We are very pleased to hear that you enjoyed your stay here with your family! We greatly appreciate your kind words about our charming hotel, and we also thank you for helping us spread the word about our services to other travelers.

Please feel free to contact me directly if I can ever be of any assistance.

We hope to see you again soon!


Sincerely,

Jason Wood
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Top Contributor
60 reviews 60 reviews
18 hotel reviews
Reviews in 36 cities Reviews in 36 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff here from the front desk to servers were friendly, interested in our visit and down right fun. Nothing was too much trouble for them. The room attendants were highly over worked due to a large conference meeting there but always had a smile and all interactions were positive and pleasant. The hotel is being renovated, which is good. I would return here again. If folks would remember to put the lids back on the breakfast buffet, then the food would have been hotter.

Room Tip: If you have trouble walking, try to get a room near the elevator. The hotel is in the shape of a dou...
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HelenaColonial, Manager at Red Lion Colonial Hotel, responded to this review, 3 weeks ago
Thank you so much for the great review! We are so pleased to hear you enjoyed our hotel and exceptional staff! We truly appreciate your business, and hope you have the chance to visit us again in the near future!

Sincerely,

Management
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Alberta
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had just left a state where we were informed we were tax exempt because of the Canadian province we live in. So I asked the young lady who was checking us in if we were exempt from the room tax? Just a simple question, she didn't know and there were three employees standing near the desk so she asked them. One of the men shook his head no, so no big deal, thanks for checking. The older lady proceeded to go on about why would they worry about paying tax everything is cheaper down here anyway. They continued a conversation about Canadians and the one man said if you ever go there "bring some straight whisky, they go crazy over that, they'll buy that up like crazy!!) I'm betting two of those people have never left the state of Montana. I found it very unprofessional to carry on a conversation while I was standing right there and could hear them. Other than the "tactless" employees the young lady was professional and appeared embarrassed. The rooms were clean, the pool was closed unfortunately, location is fine. By the way, not all Canadians "go crazy for straight whiskey" and we don't live in igloos either ;0)

Room Tip: Beautiful lobby, nice staircase I'm sure any room is great, maybe face north for a great view of...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HelenaColonial, Manager at Red Lion Colonial Hotel, responded to this review, 3 weeks ago
Thank you for providing your feedback on your recent stay with us. I am glad you enjoyed the beauty and cleanliness of our hotel, but I'm sorry to hear that our staff did not act with more professionalism during your check in. Please accept our sincerest apologies, there is no excuse for that type of conversation. We will certainly address your experience with our front desk supervisor to make sure this doesn't happen again in the future. We hope you will stay with us again so we can prove our ability to exceed your expectations the next time you return to the Queen City of Montana.

Sincerely,

Management
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Alva, Florida
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Red Lion is apparently a regional chain. This was our first stop in one. It will not be our last. Reservation staff was very considerate as I have a bit of a special need. The room was spacious and the food on premises was above average. All in all a very good value

Room Tip: Happy hour is from 4 to 6 and there are real snacks available at no charge ..........
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  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlyn F, Sales Manager at Red Lion Colonial Hotel, responded to this review, 4 weeks ago
Thank you so much for your lovely review of our hotel. We are excited to hear that we surpassed your expectations and we hope to be your preferred hotel of choice the next time you need lodging in Helena! Take Care, Caitlyn
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Additional Information about Red Lion Colonial Hotel

Address: 2301 Colonial Drive, Helena, MT 59601
Phone Number:
Location: United States > Montana > Helena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Helena
#9 Family Hotel in Helena
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Red Lion Colonial Hotel 3*
Official Description (provided by the hotel):
Conference Hotel located 2 miles east of city center & 3 miles from airport (courtesy transfer). ... more   less 
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Also Known As:
Red Lion Helena
Helena Red Lion

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