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“great place to stay” 5 of 5 stars
Review of BEST WESTERN PREMIER Helena Great Northern Hotel

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BEST WESTERN PREMIER Helena Great Northern Hotel
3.0 of 5 Hotel   |   835 Great Northern Blvd, Helena, MT 59601   |  
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Ranked #1 of 22 Hotels in Helena
Stevensville, Montana
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“great place to stay”
5 of 5 stars Reviewed April 4, 2014

I have only good things to say about this hotel. One plus was the magnifying mirror in the bathroom. Another was the breakfast-quite good for a hotel breakfast! The meeting rooms were kept at the perfect temperature.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montana406, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review, April 6, 2014
Aknightglass - thank you for your comments! Room temps in conference space are not always perfect for everyone - so pleased to hear you were comfortable! Please come see us again in the Great Northern Town Center! Marti Bara, GM
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428 reviews from our community

Traveler rating
    322
    84
    15
    2
    5
See reviews for
123
86
17
163
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Utah
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 3, 2014

Stopped for a short overnight on business, and can't wait to get back. The facility is immaculately clean, and the desk staff was outstanding. The hotel puts out sugar cookies for guests as they check in, and the frosted decoration matches the Great Northern Railroad decor nicely. Check-in took less than five minutes.

The lobby is spacious, and full of railroad art. There is a sitting area near the public computers complete with board games and books that beckon you to stop and take a break from whatever is is you're doing.

From what I could tell all the rooms had an exceptional view of the surrounding mountains. My room had two queen beds. The mattress, pillows, and linens were incredibly comfortable. The bathroom was spotless and even under the bed was clean.

We did have time for a snack down in the hotel bar/grille. The decor here, like everywhere else in the facility, tied into the the railroad theme. The food was good and, even though they were full, the waitstaff was friendly and our order arrived without undue delay.

We had to leave early and, as a result, were not able to take advantage of the complimentary breakfast. But the hotel had "grab and go" items out for us, including yogurt, pastries, muffins, breakfast bars, and fruit (plus hot water for tea and fresh-brewed coffee).

There are numerous eateries surrounding the hotel, and right next door is a carousel and ice cream shop. All in all a great, and comfortable, location from which to explore Helena and the surrounding area. Like I said...can't wait to go back.

Room Tip: Odd-numbered room will be on the side of the hotel away from the front parking lot.
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montana406, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review, April 4, 2014
Timmyf16 - what a great, raving review! Rarely do we get a guest who covers all the basis - how wonderful for us and for the readers of our comments! You won't find a more dedicated and inspired staff then this Great Northern Hotel family! Thank you for your time and for your business. Marti Bara, GM
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Billings, United States
1 review
5 of 5 stars Reviewed April 3, 2014

As always, when traveling to Helena on business for conferences I always stay at the Great Northern in Helena MT. It is a wonderful hotel, and I couldn't say more about the staff, the atmosphere, comfortable beds, parking, etc. Very nice.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montana406, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review, April 4, 2014
Susan W - as a frequent guest, your compliments are greatly appreciated. We take pride in the property as a team - and every member counts! We will look forward to your next visit! Marti Bara, GM
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Billings, Montana
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 31, 2014

This has got to be upwards of my 20th stay at this property for business. In the last year they have made some small but impressive improvements to quality to this hotel. The breakfast served is honestly the best I've seen offered by a hotel. I truly tastes and feels like a restaurant breakfast. The other big improvement is the towels. They have upgraded their towels to a wonderful towel that is enjoyable in the morning. and of course the cookies on check-in are a wonderful touch.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montana406, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review, April 1, 2014
Thank you JRWILLIES! Our returning guests have the greatest stories! We will be 11 years old in June and continue to invest in items that will touch the guests! Last year we replaced all the carpet in the sleeping rooms. Just last month we replaced our conference chairs - with a back that bends and much plusher seat, making those long conferences more bearable! Thank you for your loyalty to our hotel. A cookie will be here for your next arrival. Marti Bara, GM
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Canmore, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 30, 2014

This hotel is excellent in all aspects. The location is extra special for dogs as although it is in the centre of town, it is adjacent to Centennial Park with its huge fenced dog park....a highlight for any four legged traveller. Breakfast for humans was super.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montana406, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review, March 31, 2014
Thank you! The Paws Park opened last summer and it a great place to exercise your pet. We are fortunate to be easy access to Centennial Park that offers walkable space for all guests. So much to see and do in Helena! Please come again! Marti Bara, GM
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Lloydminster Saskatchewan
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 21, 2014

We stayed here 2 nights using our BW points. The hotel is very well appointed and clean. The staff are friendly and helpful. Our room was very clean and comfortable. The hot breakfast was excellent. It is an easy walk to shops and restaurants. We enjoyed staying at this hotel and would definitely recommend it!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montana406, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review, March 23, 2014
Thank you for your great review! There is much to see and do in Helena - no matter what time of year. We are pleased you enjoyed your stay and we hope to see you again! Marti Bara, GM
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 17, 2014

I stayed at the Helena Great Northern Hotel for 5 nights on a business trip. The staff was friendly, helpful and professional. The hotel and amenities were top notch. I look forward to future stays at this delightful hotel.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montana406, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review, March 18, 2014
Thank you for your review! Five nights is a while to be in a hotel, but we hope you were finding the comforts of home. That length of time certainly allows you to see us in many situations at all hours of the day! We aim to please each guest with our Montana hospitality! Please come see us again. Marti Bara, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER Helena Great Northern Hotel

Address: 835 Great Northern Blvd, Helena, MT 59601
Phone Number:
Location: United States > Montana > Helena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Helena
#1 Business Hotel in Helena
#1 Family Hotel in Helena
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PREMIER Helena Great Northern Hotel 3*
Number of rooms: 101
Official Description (provided by the hotel):
Conveniently located in the Great Northern Town Center area of the historic downtown Helena. Near restaurants, retail shops, Great Northern Carousel & Ice Cream Company, movie theater Exploration Works Museum. Full service convention center for your important business and social events. ... more   less 
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Also Known As:
Best Western Helena
Helena Best Western

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