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“It seemed as if the entire staff had changed. Wondering if...” 4 of 5 stars
Review of Wingate by Wyndham Helena

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Wingate by Wyndham Helena
2.5 of 5 Hotel   |   2007 North Oakes, Lewis & Clark County, Helena, MT 59601   |  
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Ranked #5 of 22 hotels in Helena
Laurel
2 reviews
1 helpful vote 1 helpful vote
“It seemed as if the entire staff had changed. Wondering if...”
4 of 5 stars Reviewed January 30, 2014

It seemed as if the entire staff had changed. Wondering if the management changed? It was sad not to see familiar faces. The people in the food area seemed to be unsure of their responsibilities, or maybe just busy.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Wingate by Wyndham

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419 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Any
English first
Great Falls, Montana, Usa
Contributor
13 reviews 13 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 28, 2014

I have nearly always loved Wingate. However, some things are kind of...well, sad. And therefore, so am I.
When I make reservations, I call directly to the site where I will be staying. I feel it makes things more "accurate".
Not this time. I kept trying to give the young lady my rewards number, and she kept saying..."Yes, I have it right here". Curiously, when I checked out there was no number OR points on my receipt. When I inquired about it, the desk clerk assured me WHAT I COULD DO TO FIX IT. Sorry, it was your mistake, not mine. YOU should fix it.

I was there three days (two nights), therefore you can imagine I was in and out a bit. I WAS NEVER GREETED AS I PASSED THE DESK. EVEN WHEN I TRIED TO MAKE EYE CONTACT WITH A CLERK WHO WAS BUSY (READING A BOOK).

The front walks were not shoveled. and NO, I hadn't RECENTLY snowed.

I sure was let down, this time.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Wingate by Wyndham

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WingateAGM, General Manager at Wingate by Wyndham Helena, responded to this review, January 30, 2014
Dear Trombonegf,

I am so very sorry to hear of your experience at the hotel. I promise this is not the norm for our property or staff, and I will use this as a training opportunity for our staff.
I hope you will give us another try as we promise not to let you down.

If you would like to chat at any point please feel free to contact me at 406-449-3000
Thank you,
Tiffanie
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
calgary, ab
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2014

Really nice clean rooms. Pool and hot tub was great. Excellent hot breakfast. Good area to walk your dog. Close to the highway but did not hear the noise. Restaurant next door which has good food and service.

Room Tip: Only 6 hours from Calgary a great resting place for on your way south or heading backing from.
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Wingate by Wyndham Helena

Address: 2007 North Oakes, Lewis & Clark County, Helena, MT 59601
Phone Number:
Location: United States > Montana > Helena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Helena
#4 Business Hotel in Helena
#7 Family Hotel in Helena
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Wingate by Wyndham Helena 2.5*
Reservation Options:
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Also Known As:
Wingate By Wyndham Helena Hotel Helena

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