I had an extended stay at this hotel, and the front desk staff was either extremely helpful or extremely incompetent, depending on the shift. One day I tried entering my room only to find that the previous front desk shift had placed someone else in it. Upon realizing the mistake, the next shift was apologetic and upgraded me to a better room.
Aside from that, my stay at this hotel was mostly comfortable... the rooms are large and very quiet. However, during my 10-day visit, housekeeping did not vacuum my floor, wipe down my bathroom counter, clean my bathroom floor, or wipe off the desk in the room even once. I am a fairly clean person, so this was not a huge deal. But it was obvious to me that these areas were in need of attention and one would expect housekeeping to do a quick clean of the room each day on an extended stay such as mine. However, I have found in recent travels that cleanliness seems to be an issue more and more at any hotel.
Finally, the fitness room at the Holiday Inn Express was great - and exactly as shown in the picture on their website.
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- Also Known As:
- Holiday Inn Express & Suites Helena Hotel Helena
- Holiday Inn Express And Suites Helena