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“Nicest Residence Inn I have stayed in” 5 of 5 stars
Review of Residence Inn by Marriott Helena

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Residence Inn by Marriott Helena
3.0 of 5 Hotel   |   2500 East Custer Avenue, Helena, MT 59602   |  
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Ranked #3 of 22 Hotels in Helena
Certificate of Excellence 2014
Scottsdale, Arizona
Top Contributor
159 reviews 159 reviews
39 hotel reviews
Reviews in 79 cities Reviews in 79 cities
100 helpful votes 100 helpful votes
“Nicest Residence Inn I have stayed in”
5 of 5 stars Reviewed October 24, 2011

This is a relatively new hotel and it shows. The room was immaculate, very comfortable and I loved the way it was furnished and decorated. The breakfast area was really nice too. The breakfast had a varied and fresh selection of items. Staff was very nice and friendly. I can honestly say this is one of the nicest Residence Inns I have stayed at.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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184 reviews from our community

Traveler rating
    146
    26
    4
    5
    3
See reviews for
61
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64
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Billings, Montana
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed October 20, 2011

I chose this hotel because I had to travel to Helena on business, and as a single I must take my dog. I selected a more expensive hotel than usual because they accepted pets and I thought a little extra luxury on the road would be nice. I learned on check-in that I'd be charged $100.00 for my pet, and this is non-refundable. This was at 11pm, no chance to find different accomodations. My card was charged an extra $70. after leaving - I haven't even gotten hold of the staff to learn what this could have possibly been for, we're a low impact couple and only stayed two nights. Though the rooms and the pools are lovely, the feeling of having been targeted for marketing as a pet owner and then absolutely ripped off leaves a bad flavor in my mouth. I won't be back.

  • Stayed October 2011, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 19, 2011

We ended up staying at this hotel for two months due to some ongoing repairs being done in our home. I couldn't have asked for a better place to stay while that was occuring. The hotel was amazing and such a nice place to call our home away from home! It was clean, quiet, comfortable, and the added amenities were outstanding. The staff is AMAZING! All of the front desk staff went out of their way to always aknowledge us when we came into the lobby and to chat with us while we were there. The housekeeping and dining staff also were also very friendly and always going out of their way to make our stay the absolute best. I couldn't have asked for anything more. I would highly recommend this hotel. Absolutely amazing all around! Thank you to all the staff and management for making our stay so comforting and memorable!

Room Tip: This hotel is laid out very well. I don't think that you could get a bad room. This hotel was...
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 2, 2011

This is the nicest hotel that I have been to in a very long time! It is a newer hotel. It is very clean and quiet. The pictures on TA are good but, the hotel actually looks much better in person. I was pleasantly surprised! No doubt we would stay here again! Loved it.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Great Falls, Montana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 20, 2011

I have stayed at this location a few times now, and each and every visit has been the most wonderful experience!! Great People, Great Service, Great Getaway!! Dining and Housekeeping was incredibly friendly! In perticular Dining Staff Aalissa and Carmen and Housekeeper Velvet, Absolute Best!! Those perticular girls went Above and Beyond to make our stay extra nice!!

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Idaho Falls
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 10, 2011

Excellent newer hotel in Helena. Clean, quiet, and the front desk was efficient and helpful. Complimentary breakfast was way above average.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
211 reviews 211 reviews
51 hotel reviews
Reviews in 88 cities Reviews in 88 cities
570 helpful votes 570 helpful votes
5 of 5 stars Reviewed September 7, 2011

I cant believe that such a good hotel could actually be in a place like Helena. The hoteliers from other locations should come see it.

It is a perfect hotel. Just about 5 minutes from the airport. You can actually see the airport from here.

It is close to the city.

It is brand new.

It has bloody good artistic work on the walls.

Staff are excellent and caring.

Swimming pool was fab.

and it has a pickup drop from the Airport.

I wish this hotel was in places like NYC so more people could come and enjoy it.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Residence Inn by Marriott Helena

Address: 2500 East Custer Avenue, Helena, MT 59602
Location: United States > Montana > Helena
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Helena
#2 Business Hotel in Helena
#4 Romantic Hotel in Helena
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Helena 3*
Number of rooms: 91
Official Description (provided by the hotel):
Located just north of the Helena Regional Airport, the Residence Inn by Marriott is the place in Helena where out of town guests will feel at home. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. Our lobby is "comfortably upscale" and is the place to sit around the fireplace, play games with the family, or watch an event on the big screen television. This is where we also serve our complimentary hot breakfast buffet daily and the evening social Monday-Thursday nights which is a light meal with beer and wine. Guests can stretch out and unwind in the 4,300 sq. ft. Indoor Aquatic Center, at the Fitness Facility, or the Outdoor Deck which has a BBQ grill for guest use. Spacious suites with stunning mountain views offer a fully equipped kitchen, living room, master bedroom, and bath. We'll make sure you thrive during your stay at the Helena Residence Inn. ... more   less 
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Also Known As:
Residence Inn Helena Hotel Helena

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