Initially we had a good impression: large room nicely decorated, good air conditioning, mini-fridge with small freezer, small microwave. It was a quiet area except when the medical helicopter landed or took off. The lighting was good and the furniture was comfortable. Then I took the bedspread off the bed and found a large stain on it. We spent the night tossing and turning in a sagging, creaky bed. The bathroom had plenty of counter space. The shower head was very weak and it took a long time to rinse the shampoo out of my hair. The ventilation in the bathroom made a lot of noise but didn't do much good. Then we went to the continental breakfast, and it was the smallest I've ever seen--only juice, coffee, apples, and a small selection of breads--not even cold cereal.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hello Travelers to Great Falls. As General Manager of The Great Falls Inn by Riversage, I would like to respond to these specific comments left by a recent guest at the hotel. Regarding the comments about the sagging beds, after research we discovered this guest was in one of our Business King Suites and within the last year ALL of these rooms in the hotel have had beds that have been replaced with pillow top mattresses that have extra support beams in them. They do not sag and we have received numerous compliments on how great the beds are. Unfortunately beds are hard to distinguish whether they are “comfortable” or not because everyone has their own preference of beds. Some prefer them harder and some a bit softer.
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The comment about the shower heads is also another difficult comment to respond to. The water that comes out of the showerhead depends on the pressure of the water in the hotel. The showerhead itself was fully functioning and as a preventative measure, we clean them weekly with CLR.
Our continental breakfast offers a good balance of specialty breads, pastries, fruit, juice, teas, and premium coffees -- but is not intended to be a hot breakfast and we serve fresh popcorn every night.
The Great Falls Inn was designed to provide value. We do our best to provide a good night's rest, hospitable service, and a great rate -- by far the best hotel value in Great Falls
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.