We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent service” 5 of 5 stars
Review of Holiday Inn Great Falls

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Holiday Inn Great Falls to your Saves list
Holiday Inn Great Falls
3.0 of 5 Hotel   |   1100 5th Street South, Great Falls, MT 59405   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #13 of 30 Hotels in Great Falls
Clancy, Montana, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent service”
5 of 5 stars Reviewed February 8, 2014

This hotel is superb and easy to get to. We recently had our wedding there in the atrium in front of their huge waterfall. The catering crew was fabulous: anticipating our needs, always there to answer questions, arrange flowers, take care of the speaker systems, etc. I can't say enough about them. The rooms are nice, clean, and pleasant to stay in. The restaurant has good service and good food. Oh, and did I mention their reasonable rates? Also, the wedding cost a fraction of what it would cost elsewhere. We'll be back.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review, February 10, 2014
Dear Bea B,

Wow...Thank you so much for the kind words! We really appreciate that, and I know our Catering Department will love this. Hopefully you will have another special event sometime in the future so we can have the pleasure of working with you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

201 reviews from our community

Traveler rating
    46
    74
    48
    22
    11
See reviews for
61
57
9
30
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Any
English first
Altoona, Pennsylvania
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 21, 2014

My girlfriend and I flew into Great Falls very late due to flight delays. I made reservations prior to arrival and wanted to give them a heads up of our late arrival. When we got there, the front desk took care of us right away. The airline lost my luggage so the front desk made sure that we had everything we needed to make our stay comfy.
After exploring NW Montana for a few days, we made our way back to Great Falls and stayed in this same hotel. We planned it so we could travel around Great Falls and catch a football game at a local bar. It turns out, the lounge in the hotel is a very happening place during gameday.
We did look around but found ourselves wanting to go back. With the discounted food and the drink vouchers, we ended up having a really good time.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review, January 22, 2014
Dear PSUfan158,

I just wanted to take a quick second to thank you for your review that you posted about the Holiday Inn Great Falls. It really is so nice to hear that you thought about going somewhere else but decided to stay here since it's such a happening place! We appreciate that very much and would love to invite you back on your next adventure to Great Falls. We'd be happy to include a couple of extra drink coupons for you.

Sincerely,
Liz Tracy- AGM
Holiday Inn Great Falls, MT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okotoks, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 18, 2014

We stayed here one night to catch an early morning flight. Very nice hotel. New, clean and spacious rooms for 3 of us. Great pool with waterslide (watch your head though if you are an adult or double-rider. Wouldn't recommend single rider for children less than 6). There is a small pool for very young kids and the larger pool is very nice. Hot tub too. Great breakfast. Good location for airport access, shopping and other restaurants. Would definately stay here again.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review, January 20, 2014
Dear Collette B,

Thank you so much for your nice review. We love to hear things like this! Hopefully we will have the pleasure of accommodating you again.

Sincerely,

Liz Tracy- AGM
Holiday Inn Great Falls
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 7, 2014

At check-out they ask if they were 10 out of 10 - and they were not... BUT... after writing a honest review, front desk - excellent, housekeeping did not come until 4pm (too late for me) lounge - no one asked me if I wanted a drink - pool area - no towels (after asking before I went down for a hot tub) - breakfast - best ever - restaurant - great food - affordable price.... my comments were read and action was taken immediately .... so for Professionalism they get a 10 out of 10 from me... they read the comment card and wrote me immediately... so I highly Recommend this Hotel because the do appreciate their Customers comments - how many hotels have you stayed at filled in the comment card and never heard a peep.

Room Tip: I would choose the breakfast special with room rate.... a very good breakfast... hot, fast and frien...
See more room tips
  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review, January 8, 2014
Dear WendyG,

Thank you so much for the positive review. We can't tell you how much we appreciate that. It's great to hear that although there were some challenges with your stay, we were able to follow up with you in a timely manner and get those things resolved. We certainly look forward to hopefully seeing you again in the future!

Sincerely,

Liz Tracy- AGM
HIGF
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southfield, Michigan, United States
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 24, 2013

Typical holiday inn property, nice lobby, clean and cool looking pool area. However, during my stay I repeatedly called to the desk asking for someone to place defense against all the kids running in all floors. Finally I had to open my door and do it myself....I was really embarrassed!!

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review, December 26, 2013
Dear Bradley187,

Thank you so much for taking a quick second to comment about your stay. I apologize for the noise. We have taken the necessary steps with our staff to avoid this in the future. Hopefully we will see you again in the near future!

Sincerely,

Elizabeth Tracy
AGM- HIGF
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolf Creek, Montana
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 5, 2013

A 25 degrees below zero night outside and the room was comfortably warm. Comfy beds, clean sheets, and a friendly staff. $99 for 1 night with our little dog which is a little pricey for Great Falls but in line with most of their other national locations. We'll be back.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review, December 6, 2013
Dear Shelly S,

Thank you so much for the review. I'm SO glad that you were warm and cozy in your room, especially with the Antarctic temperatures! We hope to see you again.

Sincerely,

Elizabeth Tracy
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta, Canada
1 review
4 of 5 stars Reviewed October 21, 2013

The hotel was really nice to stay in. Rooms were nice and spacious, staff were helpful & friendly. Worth the money. Only issue was with the pillows. They were too soft for what I like and I'm used to firmer ones. I had thought of bringing one of my pillows from home. Decided not to as it was just another thing to take up room in the vehicle, especially after all the bags of shopping that we brought back from Great Falls & Helena. Had a slight issue with the bidet in the bathroom running the 3 1/2 days I was there. It wasn't overly annoying, but I should have mentioned it shortly after I arrived instead of when I checked out so it wouldn't waste the water.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review, October 23, 2013
Dear Brenda F,

Thank you for your review! We're glad to hear that you enjoyed yourself here. I understand the pillow dilemma. I have to have just the right pillow also! We do have soft and firm pillows on the bed, but if you ever need a different type, please let us know at the front desk, and we can get one to you. Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Great Falls? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Great Falls

Address: 1100 5th Street South, Great Falls, MT 59405
Phone Number:
Location: United States > Montana > Great Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 30 Hotels in Great Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Great Falls 3*
Number of rooms: 168
Official Description (provided by the hotel):
Welcome to the Holiday Inn Hotel Great Falls. In the heart of Great Falls, the Holiday Inn Hotel offers the best in Montana accommodations. While staying in this 168 room Lewis and Clark themed hotel, enjoy our free high speed 15 Mbps wireless Internet, a 7 story atrium with a 3 story hand-painted picturesque waterfall, larger than average sleeping rooms, and an indoor heated pool and hot tub. The Holiday Village Shopping Mall, easy access to the Missouri River and Rivers Edge Trail are some of Great Falls finest attractions within walking distance.This Great Falls hotel is conveniently located minutes from the Charles M. Russell Museum, Lewis and Clark Interpretive Center, Malmstrom Air Force Base, Great Falls International Airport, great shopping and fine dining. The onsite Portage Grill and Holiday Inn Lounge and Casino offer fine dining, a relaxing atmosphere, and Montana Style Gaming. Great Falls is your gateway to Glacier National Park and Yellowstone National Park and conveniently located two hours from the Canadian Border. Area Military Facilities include Malmstrom Air Force Base and Montana Air National Guard.Area Medical Centers include Benefis Hospital and Sletten Cancer Institute. Area businesses include D.A. Davidson, Burlington Northern Santa Fe, and Northwestern Energy. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Orbitz, Priceline, Expedia, Agoda, Cheap Tickets, BookIt.com, Hotels.com, TripOnline SA, Booking.com and Tingo so you can book your Holiday Inn Great Falls reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Great Falls Hotel Great Falls
Great Falls Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Great Falls, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.