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“Smelly rooms, hard bed, cheap accomodation” 3 of 5 stars
Review of Extended Stay America - Great Falls - Missouri River

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Extended Stay America - Great Falls - Missouri River
2.5 of 5 Hotel   |   800 River Dr. S., Great Falls, MT 59405   |  
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Ranked #21 of 30 Hotels in Great Falls
Calgary, Canada
Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Smelly rooms, hard bed, cheap accomodation”
3 of 5 stars Reviewed May 21, 2012

Dog lovers - this is the place for you. If you have a pet that you would like to travel with then this place allowed pets.

For folks who don't like pets or their odour. This is not the place for you. The hotel has a weird funky smell. Wet dog smell. Makes sense since they allow pets.

If you stay less then 7 days then housekeeping will not change your sheets, bedding, toiletries or anything. You are on your own - like condo style. That was not a big deal for us. You can ask the front desk for more stuff if you need.

The bed is hard!! If you are tired enough you will fall asleep.

The location is great - river, Applebees, and Pizza restaurant in walking distance. There is not much to do in Montana aside from the Falls and the shopping. 10th ave is not too far.

Hotwire price for 1 double bed and kitchenette is 58 dollars as opposed to booking through the hotel at 130 bucks. You get what you pay for.

Overall the rooms are clean and the kitchen facility is great. In terms the shower prong is hard to pull up and the tub wasn't draining properly.

In the lobby they ran out of cups for coffee and had a sign for two days saying sorry for the cup shortage.....

Enjoy your trip - if you decide to go.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Deevanee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review, July 12, 2012
I recently received a copy of your review of the Extended Stay America Great Falls - Missouri River. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

I do appreciate the opportunity to address your concerns about the condition of your room. Please know that we have strict quality control standards that are meant to prevent a situation like yours from occurring. Only certain rooms are designated as Pet rooms, the rest not for Pets. It should never be the case that a guest who requests a room is placed in a room where a Pet was present especially when the preferred room type requested is available. In response to your comments, I have met with hotel management and staff to find out how such an experience occurred and to determine a system for preventing a repeat occurrence.

Also, I do regret that our housekeeping schedule was not made clearer to you when you made your reservation, since that might have prevented you from being inconvenienced. As is true with all Extended Stay Hotels(sm), our hotel provides one full housekeeping service after every seven days stayed. In addition, for guests who require more than our standard service, we offer extra daily services for an additional nominal fee. Operating this way allows us to continue offering our suites at outstanding rates, and still provide our guests with the exact number of housekeeping services they prefer.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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110 reviews from our community

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Hobbema, Alberta, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 7, 2012

We had gone to Great Falls for the night when we experienced vehicle problems. As there were no mechanics open on the weekend, we booked at Extended Stay America through Hotwire for the duration of our stay. The staff was amazing and incredibly helpful. They gave us options for local restaurants, places to get our vehicle looked at, gave us extra bedding, and towels. When we arrived the rooms were very clean and housekeeping helped us when needed.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Taunja S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review, September 14, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lethbridge, Canada
Level Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
2 of 5 stars Reviewed March 18, 2012

This hotel is one of the few hotels that I have ever said to stay away from. When we went to get into bed the 1st evening of our stay - pulled back the covers to find hair and dirt in our bed. YUCK!! Called down to get clean sheets - had to remake the bed ourselves - When we took the sheets off, the mattress pad was dirty, you could tell that it is not washed very often. The main focus of a hotel stay is a good night sleep - that should be the hotels main priority.

Both days of our stay the 2nd person to bath did not get hot water.

The room had a closet area to hang up coats and clothes but not a single hanger.

The whole hotel had a smell. Whatever chemicals they use to clean or deodorize are very overwhelming. It would be nice smell CLEAN, not chemicals.

As for the positives - great location and the room was spacious since it was an extended stay concept which is nice. But for the money - the LaQuinta next door or the Days Inn we have stayed at before are much better choices.

  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank AddiesGrammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Great Falls hotels

Cochrane
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 12, 2012

The hotel is an ok place to stay. The rooms need some updating. It had a bit of a weird smell. Thin walls made you hear everything going on in the halls, across the hall and outside. Close to the river and shopping access.

  • Stayed March 2012
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Robyncicle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed February 27, 2012

We booked on Hotwire so didn't know what we were getting. The room was fine, had a kitchenette which would have been a plus if we were staying more than one night. No breakfast provided though which is unusual for these cheap chain motels. Also have to pay for internet which is very unusual in this price bracket. Just average, could probably find better.

  • Stayed January 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank laura_w224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lethbridge, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed January 9, 2012

Stayed one night with our dog, there is good access to a park by the river for fido. They did however charge $25.00 pet fee plus $4.95 per interenet hook up extra money for extra coffee packets etc. and no breakfast so when you add up all the costs you will find the more costly hotels are actually less expensive. They do however have kitchens if you wish to cook so if you are looking for a long stay this place may be better suited.
Hard Beds
Stained Carpets
Too many add on fees
Probably won't give this hotel a second chance.

Room Tip: Ask for a room with a River View
See more room tips
  • Stayed January 2012, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Ewok22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed November 28, 2011

We arrived at 1 AM from a very late flight and finally found the internet booking. The door was locked but there was a service phone outside, so we called and within minutes, the desk help was there. He gave us a key to room #1 and we went there. Opened the door and the first thing I saw was the bed was unmade and towels were on the floor and I swear I thought someone was going to come out of the bathroom. Quickly went back to the check-in desk and apology accepted and were assigned another room. Up the elevator and into a very smoky hallway to our room #2, This one was worse in term of readiness, the bed was just a bare mattress with no bedding whatsever, no towels, no anything, but a bag of dirty laundry on the table...smelled heavy of smoke, similar to our smoke room in High school back in the 70's. Returned and got the key to Room #3...down another smoky hallway to the room, which was clean and ready...if you like a very, very firm bed, this is the place for you...if you like to hear what is going on in the rooms next door, this is the place for you...

  • Stayed November 2011, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Bullet54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Great Falls - Missouri River

Address: 800 River Dr. S., Great Falls, MT 59405
Phone Number:
Location: United States > Montana > Great Falls
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #21 of 30 Hotels in Great Falls
Price Range (Based on Average Rates):
Hotel Class:2.5 star — Extended Stay America - Great Falls - Missouri River 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extendedstay Hotel Great Falls

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