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“Need New Mattresses.” 2 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.0 of 5 Hotel   |   1120 9th St. S., Great Falls, MT 59405   |  
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Ranked #14 of 30 Hotels in Great Falls
West Yellowstone, Montana
Top Contributor
61 reviews 61 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
“Need New Mattresses.”
2 of 5 stars Reviewed March 9, 2014

This hotel's condition make it appear as an older hotel in need of up grades. We rented two rooms to accommodate family. To begin with one of the hotel rooms did not have a smoke alarm - has the base attached to the ceiling with wires but the main part had been removed and gone. The front desk person did her best to try to correct the problem but wasn't able to remedie the no smoke alarm issue. The all beds are in desperate need of an upgrade - one of the beds slants to one side. Everyone in the family commented on the poor condition of the mattresses. There were several other things that were not up to standards including room cleaning, drapes coming down from hooks and floors. Was the weekend of high school basketball tournaments so we glad to get rooms in town. Hotel was extremely noice throught out the night and day. Didn't make it to breakfast as the closed the doors early. Won't come back for a repeat.

  • Stayed March 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MT034GM, General Manager at Comfort Inn, responded to this review, March 17, 2014
Thank you for taking the time to review your stay at the Great Falls Comfort Inn. We will definitely use your feedback as we are continuously making improvements to the property!
Have a great day!
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61 reviews from our community

Traveler rating
    17
    22
    9
    8
    5
See reviews for
16
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7
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Walkerville,Montana
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 9, 2014

My stay at the Great Falls Comfort Inn was an average one. The location is convenient and fairly quiet. The staff was professional and the rooms were clean. Owing to time difficulties I did not try the breakfast but my travel companions had no complaints. One interesting feature of this hotel was something called “The Clean Remote”, a TV remote that is supposedly easier to clean. A minor plus to the room. The standard rooms do not come with a microwave and refrigerator. For the price this is something of a disappointment. Overall this hotel is not a bad place to stay, but there are better values in Great Falls.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MT034GM, General Manager at Comfort Inn, responded to this review, March 17, 2014
Thank you so much for your review of the Great Falls Comfort Inn. We will definitely use your feedback to pass on to the owners as to what our guests would like to see added to the amenities of each room!
We hope to see you again.
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New Brunswick, Canada
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 20, 2013

Spacious, clean and furniture, etc seemed relatively new. The self serve breakfast was good but why do all Comfort Inns play Fox news network?? Reception was helpful and friendly. Large mall right across the street and many restaurants nearby.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MT034GM, General Manager at Comfort Inn, responded to this review, December 17, 2013
We would like to thank you for staying with us at the Great Falls Comfort Inn! We hope to have you back next time you come to Great Falls!
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Phoenix, Arizona
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 12, 2013

Oh, how I love the Truly Yours linens! At LAST, decent pillows in a hotel! And clean, crisp (but soft enough) sheets. We are seniors who drive from AZ to Canada, so a good night's sleep is paramount. Although not requested, we were given a handicap room and enjoyed the extra space overall, as well as the superb, way-better-than-average king mattress. Thank you to the fine staff, who were courteous and helpful. We appreciated the included breakfast and attentive woman looking after it. Several people were availing themselves of the inviting-looking indoor pool. We'll put this on our list of places where we'll stay again on our travels to and from Canada. (This above review belongs here, with this 9th Street Comfort inn in Great Falls, as shown. It was initially mistakenly put onto the Market Place Comfort Inn: apologies.)

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MT034GM, General Manager at Comfort Inn, responded to this review, December 17, 2013
Thank you so much for the nice review of our hotel! We are so happy that you are pleased with all of the renovations we are currently undergoing! We look forward to seeing you again!
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Victoria, BC
Senior Contributor
47 reviews 47 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 14, 2013

We stayed here for one night and were pleased with it. Nice, large, clean room. Good location just off the main road so not much traffic noise. Mall across the road is quite convenient. A good breakfast was provided with the food frequently refilled. The only problem was the breakfast room itself, much too small and cramped for the number of people eating there. The size also made the breakfast room very noisy.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MT034GM, General Manager at Comfort Inn, responded to this review, December 17, 2013
Thank you so much for the kind review! We hope that you will come stay with us again as we have been currently under renovations, and we have added a new large breakfast room onto the building! We think you will approve! Hope to see you again!
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Edmonton, Canada
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed August 12, 2013

Stayed here for two nights and found the room to be clean and well kept. However, the bathtub needs to be replaced as it was quite worn out and appeared dirty. Bath mats are not provided so we actually used a bath towel as a bath mat when we used the shower....even the kids didn't want to stand in the tub without putting down a towel first. I will add that the staff member that checked us out in the morning was super cheerful and friendly. She quickly helped to get the lobby Internet up and running when I couldn't get it to work and she had a genuinely friendly and cheery personality. The breakfast was very good but the breakfast room is too small. The hotel is close to lots of great shopping and we would stay again if passing through town.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MT034GM, General Manager at Comfort Inn, responded to this review, December 17, 2013
Thank you so much for your feedback on your stay at the Great Falls Comfort Inn. We sure hope you come back to see our new renovations, including our new breakfast room addition! Thank you for your kind comments about Nichole! She is a hard worker and such a pleasure to have on our staff! Hope to see you soon!
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CA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 5, 2013

This hotel is by Malstrom Airforce base so a lot of military families go to Great Falls. When making this reservation for 10 nights, they did not tell us that the pool was closed, major construction and the front desk was horrible. My husband finally complained and they moved him and it was just as bad. When checking out my husband asked if he would get a discount off the price because of all the construction and they said the manager could only do this, but they did not know were the manager was. We will be coming back every couple months to see our grandson, but we have already booked different hotels. Please do not give this hotel your business unless you are really in need of a place to stay.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MT034GM, General Manager at Comfort Inn, responded to this review, December 17, 2013
We would like to offer for you to come back to the Great Falls Comfort Inn and give us another chance when it is not State Fair week, and we are now finished with our renovations. We do apologize for your stay during that time in the past.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Address: 1120 9th St. S., Great Falls, MT 59405
Phone Number:
Location: United States > Montana > Great Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 30 Hotels in Great Falls
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 64
Official Description (provided by the hotel):
We are centrally located, right across the street from the Holiday Village Mall. We have a pool and hot tub. We have a free hot continental breakfast. We are a pet friendly hotel. We offer guest passes to Access Fitness, just around the corner. We have free WiFi. We have HBO. We have just completed numerous renovations. We are within walking distance to restaurants, bars casinos and shopping! ... more   less 
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Also Known As:
Comfort Inn Great Falls
Great Falls Comfort Inn

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