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“GF” 4 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.0 of 5 Hotel   |   1120 9th St. S., Great Falls, MT 59405   |  
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Ranked #16 of 29 Hotels in Great Falls
Cedar City, Utah
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
17 helpful votes 17 helpful votes
“GF”
4 of 5 stars Reviewed May 31, 2013

This Comfort Inn is in a nice location on the south side of Great Falls. Shopping and Dinning are all close by. This hotel has a small parking lot and can by a problem to find a close by spot. The Breakfast is rather small but told it will be remodeled soon. The staff is very nice and go out of there way to make your stay even more enjoyable.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MT034GM, General Manager at Comfort Inn, responded to this review, December 17, 2013
Thank you so much for your review of the Great Falls Comfort Inn! We hope you come and stay with us soon and see all of the new renovations we have completed! Have a great day!
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67 reviews from our community

Traveler rating
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    23
    11
    9
    6
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Medicine Hat
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 23, 2013

My wife and I arrived at the hotel at midnite in the rain and on our motorcycle and I was so pleased at the concern the person at the desk as to wether we were wet and cold.No we were not. The room was very inviting and the breakfast was classy in the morning.

Room Tip: The lobby is my indicator. If it is neat and tidy the there is a good chance the rooms are also.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MT034GM, General Manager at Comfort Inn, responded to this review, December 17, 2013
We would like to thank you for your kind review of the Great Falls Comfort Inn! We try to make our guests feel welcome and at a "home away from home", and hopefully our staff accomplished that! We hope you come see our extensive renovations we have done! Have a wonderful day!
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Coutts, Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed May 6, 2013

This is our third stay this month.
Once again we found the staff extremely friendly [in fact, one night when I couldn't sleep I spent an hour chatting with Randi the night clerk who is typical of this hotel's staff]. The room very clean and the breakfasts are very good. I was told that the dining area will soon be moved to the other end of the hotel and will be larger.
It is next to the Holiday Mall and in close proximity to casinos, fast food and restaurants.
It has an indoor pool and hot tub.
They also have free WiFi.
All-in-all, we had a very comfortable stay.

Room Tip: If you want better value, join the chain's choice rewards program for discounts at all their hot...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MT034GM, General Manager at Comfort Inn, responded to this review, December 17, 2013
Thank you so much for your kind review of the Great Falls Comfort Inn! We are so please you had a nice stay, and we hope to see you soon and we can show you all of our renovations! Have a great day!
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Calgary, Canada
Top Contributor
58 reviews 58 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed April 24, 2013

The room was just fine, and the staff was pleasant. Our morning breakfast was good, and was kept well stocked with both hot and cold items. Overall, the room was "average", but everything put together made it a very good experience for my family. There was an in-room fridge and coffeemaker, which was perfect for us. The rooms were clean and comfortable. Just what we expected.

The hotel was easy to find, which we appreciated since we arrived after dark.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MT034GM, General Manager at Comfort Inn, responded to this review, December 17, 2013
Thank you so much for your review of the Great Falls Comfort Inn! We are pleased you enjoyed your stay and we hope you will come see us again, as we have undergone numerous renovations! Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 22, 2013

I stayed at the hotel last week. It is very dirty and smells bad. The rooms are small, and I found hair on the sheets and in the bathtub. The girl at the front desk was very rude to us. And someone at the hotel store by credit card number and made a clone of the card. My credit card company called to alert me. They have about three tables in the "breakfast room" so you probably won't even have a chance to eat breakfast. I would sleep in my car before I stayed at this hotel again. Beware. Be afraid. Don't stay there.

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatchewan
Top Contributor
89 reviews 89 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed April 4, 2013

One of the better values in Great Falls. It is in need of some sprucing up but overall, a good place to stay. Close to the major shopping center and to restaurants. Pool is going to require maintenance in the near future and the dining area is cramped but acceptable. The staff was very welcoming and attentive. The room was decent and the bed was comfortable. Large flat screen n the room was nice, but the reception was not great.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MT034GM, General Manager at Comfort Inn, responded to this review, December 19, 2013
Thank you so much for your review of the Great Falls Comfort Inn. We would like to let you know we have recently completed numerous renovations and hope to show you on your next stay in Great Falls!
Have a wonderful day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 20, 2013

I don't know the range of pricing in Great Falls, but it seems that the Comfort Inn is in a nice moderate bracket. I was, for the most part, quite pleased. They're close to a main drag but a block over, so there's no real traffic noise. Good TV, nice choice of channels, good internet connection, mattress with a lot of life left in it, only the windows speak to the age of the building. The heating unit, not my favourite type, wasn't too noisy and the blackout curtains were great.

I always worry about free breakfasts because these are generally not run by experienced food handlers with a strong background in food safety. I was pleased with what I saw and didn't feel threatened; a common response when I see someone topping up a milk dispenser, rather than starting a fresh one while flushing the exhausted one with truly hot water. I didn't see the cleaning, but I saw a fresh dispenser; I saw a floor that was cleaned into the corners. The grout was clean but not bleached lately.

The one strong negative I have is on pricing; hotels have learned from the lying liars in the airline industry, and the price is never the price. Be warned that when I was there I was dinged for $1.61 for a room safe. I think this is corrupt. This is dishonest. This is thievery and is not the decision of the front desk people, but of management that don't have to deal with paying customers. Despite my good experience at the one Comfort Inn I've used I'll think twice because I dont' like being faced with some punk trying to stick their hand in my pocket. Try to get the desk clerk to sign off on your total charges. When they hem and haw call for management. Let the hustlers explain this dirty work. End of sermon.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Comfort Inn

Address: 1120 9th St. S., Great Falls, MT 59405
Phone Number:
Location: United States > Montana > Great Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 29 Hotels in Great Falls
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 64
Official Description (provided by the hotel):
We are centrally located, right across the street from the Holiday Village Mall. We have a pool and hot tub. We have a free hot continental breakfast. We are a pet friendly hotel. We offer guest passes to Access Fitness, just around the corner. We have free WiFi. We have HBO. We have just completed numerous renovations. We are within walking distance to restaurants, bars casinos and shopping! ... more   less 
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Also Known As:
Comfort Inn Great Falls
Great Falls Comfort Inn

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