Disclaimer: we did NOT stay at Paradise Gateway. It appears to be a lovely place and obviously gets great TA reviews, however, beware if your plans change. I made a reservation for 3 nights in Sept 2014 with a very friendly seasonal worker a couple months ago. After considering the convenience of having a laundry if we stayed in a cabin, she told me that if laundry was our main concern, to book a B&B room and Carol would let us use their laundry during non-busy times. Great! Couple weeks later I called with a question, and this time got Carol. I've read so many nice reviews about her so was anxious to talk to her. I commented how convenient the laundry would be, to which she very matter-of-factly informed me that we could NOT use their laundry at the B&B but could go to a laundromat downtown. I explained that I was told differently by the seasonal worker, but she didn't waiver and offered no apology for the misinformation. In the past week, our plans for next year changed and we realized we wouldn't be in the Emigrant area. I immediately called Carol, who was clearly annoyed and her first comment was "there will be a $50 cancellation charge." When I questioned that, she just told me that the policy is on their website. It is. However, given the fact that she hadn't even charged my deposit yet, AND I had been given false information about the laundry, I thought she would at least offer to waive that if she was able to rebook the room. Nothing. Then to top it off, she informed me that she wasn't in her office and asked that I email her my cancellation so she'd have it when she got home. I was at work, but took the time to do as she asked. I again explained my position in the email. Tried to send it three times and it bounced back to me each time as undeliverable. I then called and left a voice mail, asking that she please return my call so we could discuss this. Instead, I get an emailed receipt for the $50 charge.
Ok, yes - the policy is on their website. However I think this is highway robbery, as did other innkeepers I spoke to. I could totally understand if she had already charged our deposit, as I know there are credit card fees, etc. I could also see it if we were canceling within even a few months of our reservation. But this is TEN months! I feel totally ripped off, and each time I talked to Carol she was less than gracious, certainly not what I expected after reading all the reviews. I'm not trying to dissuade anyone from staying here. I'm sure if you do, you'll have a lovely time. But we won't. I've stayed in B&Bs for years and never experienced something like this. The one other time I had to cancel a reservation was earlier this year in California because of the shutdown. I canceled 10 days prior and got a full refund. And when I'm in California again, I will go out of my way to stay there. But the next time I'm in Yellowstone, I'll sleep in my car first. Hope my hard earned 50 bucks was worth it!
- Official Description (provided by the hotel):
- Located at the North gate to Yellowstone National Park Paradise Gateway Bed and Breakfast and Guest Cabins give our guests a choice of lodging. The scenic facilities are nestled in the majestic Absaroka and Galitan Mountain ranges in the heart of Paradise Valley. Your front yard is the pristine Yellowstone River! ... more less