After making a one night reservation months in advance and reconfirming days before arrival, specifying that we'd be arriving late and tired via a flight from Boston, at 11:15 p.m. we were greated with the news that the hotel had knowingly overbooked its rooms, had nothing for us and questioned whether any rooms in the city could be found. Specifically, we were told that the afternoon staff had realized they had a problem, but did nothing about it, not even informing the manager, because they hoped someone would not show up. Moronic! Eventually, the manager did find a room at a nearby Marriott, which Hilton paid for. We got to sleep well after 2 a.m. (4 a.m. real time) and were exhausted the next day when our vacation actually began with a travel group. My efforts to get a satisfactory answer from Hilton after we had returned from our vacation were met with corporate blather and cryptic assertions that the problem had been addressed (whatever that meant).
- Official Description (provided by the hotel):
- Hilton Garden Inn Bozeman continually strives to ensure today's busy travelers have everything they need to be most productive on the road — from complimentary wired and Wi-Fi Internet access in all guestrooms and PrintSpotsTM remote printing to the hotel’s complimentary 24-hour business center to one of the most comfortable beds you will ever experience with the Garden Sleep System®. So whether on the road for personal or business reasons, Hilton Garden Inn Bozeman offers the amenities and services for travelers to sleep deep, stay fit, eat well and work smart while away from home. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Bozeman Hotel Bozeman
- Bozeman Hilton Garden Inn
- Hilton Bozeman