I was moving from Minneapolis to Seattle and driving with my two cats, so I booked La Quinta's in Fargo, Bozeman, and Kirkland. Usually I have a great experience with La Quinta. Not so this time.
The front desk attendant seemed nice and helpful enough, then she handed me my key. Room 101. "Right there" she pointed. "Oh! How... convenient..." Not so convenient. Room 101 has 1 wall facing the lobby, 1 facing the hallway everyone *must* walk down to get to their rooms, and 1 facing the front driveway loop where people stop their cars to get out their luggage. I sat in the room for 2 minutes and just listened. I could hear her overly chipper voice welcoming each and every person who walked in loudly. I could hear the words being spoken on the TV in the lobby - not just the hum of a TV - the actual dialog. I could hear the car idling out my window. I actually waved at the guy when he got out of it. Seemed rude not to since that's where my window was facing. I could hear the front doors "swish" open every time someone entered or exited the building. In short, after an 11 hour drive and with another 11 hour drive facing me the next day, I clearly wasn't going to be able to sleep.
I went to the front desk and asked to be placed in another room. The desk clerk refused. "We're 100% booked. The whole town is with the football game. I'm sure it will quiet down in 30 minutes or so." I asked a clarifying question - did she genuinely believe it would quiet down given there was a football game and thus drunks straggling in at all hours. She gave me her best "honest" face and said, "Oh, I'm sure they'll just go to their rooms, and I can turn the TV down some too." I was doubly dumbfounded. First off, is that what drunks are known for? Quietly going to their rooms? And secondly I hadn't even mentioned the TV. That means she was 100% aware you can hear the TV from inside the room.
She refused to refund my money as I had pre-paid and refused to move me to a different room. Note that I pre-paid full price - it wasn't as though I pricelined and deserved the cheapest room in the joint. I booked at the Holiday Inn right across the highway and now have a nice quiet room where I will actually be able to get some sleep.
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- Also Known As:
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- La Quinta Inn & Suites Bozeman Hotel Bozeman