These were the grumpiest people I've dealt with in a long time, let alone in a "service industry."
First, the positives: For Bozeman, this is a relatively good deal. The double room "suite" was very small, but still, it allowed kids to nap/sleep while we were up. The double room suite fronted on 6th street which was quiet (well, traffic-wise) and there is a school across the street with a playground. You can walk to Beale Park, downtown, and the Co-Op. We easily biked to the Museum of the Rockies and the campus (where I had a workshop - the impetus of the trip). The room was clean and everything worked.
The negatives: 7th street is a very busy street. The two rooms were pretty small. There was construction at the school across 6th from our room and it was ridiculously noisy (although I recognize this is beyond the control of the hotel). Anyone ever heard of towel hooks? No shampoo/conditioner. Only donuts for breakfast. Wi-fi did not work in our room.
And the NUMBER ONE NEGATIVE, the older man and woman who worked there (own it?) are GRUMPY! On the phone, they were grumpy. In person, they were grumpy. They were grumpy when we switched from a 3-night to a 2-night reservation (all week days). They did not communicate with each other well, making them more grumpy. We asked for a late checkout, and the male (making grumpy remarks) allowed an extra hour. Then the woman called our room at the normal check out time and (grumpily [or more accurately - nastily]) asked if we were staying another day. We told them no, but that we no longer really needed the extended check-out time since by calling, they had just awoken our napping infant - the reason we asked for the extension.
Perhaps a good deal, but I found the vibe just too negative to want to go back.
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