My daughter and I stayed in the Comfort Inn in Billings on January 21-22. We received excellent customer service and the staff made sure to make us feel very welcome. Room was clean and had everything that we needed for our stay.

I made reservations for this hotel about 2 months in advance for 3 adults and 1 child, but as life would have it 1 adult and child could not make the trip. SO, when we arrived I informed the desk clerk and changed to a king room rather than keeping the 2 queen bed room. When check out came the rate was the same for the king room, with only 2 people. as for 3 adults and 1 child and 2 queen beds. (FYI we are seniors) When the clerk called her manager about this she told her that that was the rate for the King room. We left but when I got home I went into the Choice Privilege web site and checked it myself....The room showed $75.80 for a King room and NOT $113.50. I let both Choice Hotels and the Manager of the Billings Comfort Inn know of what I thought was an error. At the time of this writing I have been totally ignored by both.
****** That wasn't the only problems we had......we had trouble with the AC/Heater that ran and ran it was sort of fixed by maintenance. There were burn holes in the bed spread (both sides) and the TV didn't work and the remote need batteries.(the desk clerk did bring those to us).******

At the time of this writing I have been totally ignored by both. I only wish someone would have at least let me know they were checking into the problem. Thanks to Trip Advisor, I have someone who listens!

Only if you don't want to sleep and blow your money with a staff that argues! We were charged for a pet we did not have, the heater didn't have a regulator which eventually set off the fire alarm and we weren't even checked on! Found items left by previous guests under edge of bed. Bed was old and uncomfortable and don't leave anything behind. "Policy" is that they can't send it to you. Spent way too much for my family and me to ever come back.

I originally booked the Quality Inn (where I usually stay) next door but chose this hotel because this hotel had an airport shuttle after 11pm (which the QI did not). At tiem of reservation I called to re confirm the booking and the shuttle. The clerk asked I would call the day of arrival to remind them I needed a late night shuttle from the Airport. So I did. Since I sometimes use my maiden name to book a reservation-the clerk didn't find my reservation initially. Rather than asking if it couold be under a different name he just stated I must be at the wrong hotel...In any case, I called to remind him about the shuttle, he told me I needed to call back when I got there. So again I did. He was really short with me "10 minutes, door 3" and hung up. We waited in the cold with a 2 year old for half an hour; no shuttle. I called again and he told me the Shuttle ouldn't start and that I am supposed to take a taxi! I could have taken one right away if I was told to look for one going to the Comfort Inn! So we took it. Upon check in I asked if there was a crib in the room. Clerk was agin short with me " yes coffeemaker, microwave, fridge the whole nine yards" he said. We got to our room only to find no crib. I called down and the clerk stated :no cribs standard in the room". That is fine, but didn't I just ask you if there was one, and if not to bring one up?! While the clerk was going to bring one up, my husband foudn a hair on the bed. Being after midnight and having travelled half aroudn the world I was too tired to ask for a change of sheets. I told the clerk when he got to the room that there was hair on the bed and to note it to Housekeeping. After he left we went to the bathroom only to find a lot of hairs behind the bathroom door on the floor as well as in the bath tub. Absolutely disgusting. But too tired to make a fuss about it now. We got a little sleep and had breakfast in the morning. When I removed the cups on the coffee maker tray there was a huge coffee drip stain on it; the tray was never wiped clean! The am staff was litteraly holding their heads up with their hands, hanging on the counters and not even saying "good morning". Very unmotivated. Upon check out I did mention it to a desk clerk (different one than the night before) and she did make a note of it and apologized. I am a Manager of a Comfort Inn and part of the Choice Hotels Franchise, and while I know mistakes happen I am ashamed to have this hotel in be part of the chain. The staff was not friendly nor accomodating and the rooms were not clean. I should have just stayed at the Quality Inn in Billings as I usually do....