My husband and I booked a room here on a quick trip through Billings, Montana. The booking process through the hotel itself was fine. We were told at the time of booking that we could check in at whatever time we would like because we are choice award members. My husband stays at this motel chain quite often in other cities and never has had a problem. When we arrived around noon, we were told we couldn't check in as their rooms were not ready. My first clue should have been the state of the lobby. The easy chairs were filthy and the breakfast area had food spilled all over the counters. It smelled horrible. Remember, this was NOON! The check in lady gave us the key but told us to come back in an hour. Long story short... Once I arrived back at the room about two hours later (my husband had arrived earlier), I walked in the room and immediately knew I couldn't stay the night. The room smelled soooo bad even with the window having been open by my husband for an hour. I said I was not staying there and he went to try to get back our money. They wanted to put us in another room but by then I had made a reservation elsewhere. They would not refund our room charge. Do NOT stay at this hotel!
- Official Description (provided by the hotel):
- Billings offers many great attractions and sites found in larger cities, while still offering small-town Montana hospitality. For the culturally minded, popular attractions are nearby, like the historic Moss Mansion and the Yellowstone Art Museum. For the adventurous, Pictograph Cave State Park will surely impress. Whether traveling for business or pleasure, the Billings Comfort Inn will exceed all your expectations. We have everything you need to make your stay enjoyable. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Inn Billings