I originally booked the Quality Inn (where I usually stay) next door but chose this hotel because this hotel had an airport shuttle after 11pm (which the QI did not). At tiem of reservation I called to re confirm the booking and the shuttle. The clerk asked I would call the day of arrival to remind them I needed a late night shuttle from the Airport. So I did. Since I sometimes use my maiden name to book a reservation-the clerk didn't find my reservation initially. Rather than asking if it couold be under a different name he just stated I must be at the wrong hotel...In any case, I called to remind him about the shuttle, he told me I needed to call back when I got there. So again I did. He was really short with me "10 minutes, door 3" and hung up. We waited in the cold with a 2 year old for half an hour; no shuttle. I called again and he told me the Shuttle ouldn't start and that I am supposed to take a taxi! I could have taken one right away if I was told to look for one going to the Comfort Inn! So we took it. Upon check in I asked if there was a crib in the room. Clerk was agin short with me " yes coffeemaker, microwave, fridge the whole nine yards" he said. We got to our room only to find no crib. I called down and the clerk stated :no cribs standard in the room". That is fine, but didn't I just ask you if there was one, and if not to bring one up?! While the clerk was going to bring one up, my husband foudn a hair on the bed. Being after midnight and having travelled half aroudn the world I was too tired to ask for a change of sheets. I told the clerk when he got to the room that there was hair on the bed and to note it to Housekeeping. After he left we went to the bathroom only to find a lot of hairs behind the bathroom door on the floor as well as in the bath tub. Absolutely disgusting. But too tired to make a fuss about it now. We got a little sleep and had breakfast in the morning. When I removed the cups on the coffee maker tray there was a huge coffee drip stain on it; the tray was never wiped clean! The am staff was litteraly holding their heads up with their hands, hanging on the counters and not even saying "good morning". Very unmotivated. Upon check out I did mention it to a desk clerk (different one than the night before) and she did make a note of it and apologized. I am a Manager of a Comfort Inn and part of the Choice Hotels Franchise, and while I know mistakes happen I am ashamed to have this hotel in be part of the chain. The staff was not friendly nor accomodating and the rooms were not clean. I should have just stayed at the Quality Inn in Billings as I usually do....
Make sure if you cannot do stairs (due to health reasons or the amount of luggage liek we did) to as...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 1, 2013
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I apologize for your dissatisfaction with your most recent stay with us here at the Comfort Inn. We strive to satisfy all of our guests needs during their stay with us. I have spoken with the appropriate staff and educated staff oconcerning the process for airport shuttles for guests and have also spoken with the appropriate staff concerning your dissatisfaction. Housekeeping and front desk staff are the forefront of our business as you are well aware of and I assure you that improvements have beenn made since your most recents stay to assure guest satisfaction. Thank you for your time and I hope you will allow us to serve you in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.