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“Excellent customer service” 5 of 5 stars
Review of Fairfield Inn & Suites Billings

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Fairfield Inn & Suites Billings
2.5 of 5 Hotel   |   2026 Overland Avenue, Billings, MT 59102   |  
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Ranked #15 of 50 Hotels in Billings
Duluth
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Excellent customer service”
5 of 5 stars Reviewed July 6, 2014

We stayed here on our way to Glacier and were impressed by the very pleasant and welcoming staff. The rooms were clean and comfortable and the continental breakfast was fabulous. Most impressive was the manager, who was seen welcoming and serving guests with a smile.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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101 reviews from our community

Traveler rating
    37
    42
    16
    5
    1
See reviews for
35
25
6
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Any
English first
Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 1, 2014

We stayed at the Fairfield Inn for a family reunion. The staff was very helpful and friendly and the accommodations were well kept and comfortable. My family enjoyed the free breakfast and Wi-Fi. I would stay here again.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eden Prairie, Minnesota
Top Contributor
85 reviews 85 reviews
22 hotel reviews
Reviews in 39 cities Reviews in 39 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 27, 2014

I choose this hotel because I had stayed at Fairfield's before and had reward points to use. The first room we were assigned was in a hallway that had just had carpets washed, drying fans still running, and a cleaning chemical smell. The staff quickly and politely assigned us another room. Room was clean and comfortable. Breakfast choices were good,

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gray Court, South Carolina
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 26, 2014

We found this site to be clean and well maintained. Pool was nice and warm. Front desk staff were very friendly.
It is a little hard to get into from the highway. An Outback and other restaurants are close by. Would certainly recommend this site.

Stayed June 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spokane, Washington
Top Contributor
87 reviews 87 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed June 17, 2014

The staff was very friendly, and our room size was good. We have a blow up mattress, and there was room for that, in addition to the two double beds. The bathroom could have been a little cleaner, and the mattresses a little more comfortable. The free breakfast was nice, and the hotel was nicely located in Billings.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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McIntosh, SD
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed June 17, 2014

This has got to be the nicest Fairfield around! Looks so clean and new, from the carpeting to the bedding (lot of pillows and very comfortable beds). Even the TV remote looked brand new. The front desk staff were so friendly and helpful, from finding us safety pins to printing off directions to the nearest church. Nice selection for continental breakfast and lots of seating room in the breakfast area. Would definitely stay here again!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Top Contributor
63 reviews 63 reviews
28 hotel reviews
Reviews in 43 cities Reviews in 43 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed May 31, 2014

Five pillows per bed. What are you supposed to do with all of those? Staff very efficient and nice. We stayed "up and out" top floor, end of hall. Very quiet. Typical Fairfield breakfast. Good assortment of all kinds of breakfast items. Unlike so many motels Fairfield still slips your receipt under the door the night before checkout.

Stayed May 2014, traveled as a couple
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Additional Information about Fairfield Inn & Suites Billings

Address: 2026 Overland Avenue, Billings, MT 59102
Location: United States > Montana > Billings
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Billings
#14 Business Hotel in Billings
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Billings 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
The Fairfield Inn & Suites hotel in Billings, MT is located minutes away from many area businesses and attractions. The hotel is conveniently located off of I-90 and an easy commute to: MSU Billings, Rocky Mountain College, MetraPark, Rimrock Mall, Pictograph Cave State Park, Beartooth Highway and Zoo Montana. The hotel offers free Wi-Fi and breakfast each morning. The Fairfield Inn & Suites also offers an on-site fitness facility, indoor pool and laundry room service. ... more   less 
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Also Known As:
Fairfield Inn Billings Hotel Billings
Fairfield Billings
Billings Fairfield Inn

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