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“Jackson1” 5 of 5 stars
Review of Sleep Inn

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Sleep Inn
2.0 of 5 Hotel   |   4904 Southgate Dr., Billings, MT 59101   |  
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Ranked #23 of 48 hotels in Billings
Idaho City, Idaho
1 review
2 helpful votes 2 helpful votes
“Jackson1”
5 of 5 stars Reviewed January 30, 2013

I have stayed here on business before and continue to stay here. The hotel is clean, quiet and comfortable. The staff is very pleasant and very friendly. I travel frequently on business and find this hotel to be very satisfactory. I have recommended it to several friends and business contacts.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tamara72, General Manager at Sleep Inn, responded to this review, February 3, 2013
Thank you for all your wonderful comments on our hotel. we appreciate your buissness and hope to see you again soon. general mgr.
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154 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Watford City, North Dakota, USA
1 review
5 of 5 stars Reviewed January 20, 2013

This hotel is a must stop for us when we go through Billings, MT. The staff is wonderful and courteous. Very clean rooms and a good value in their breakfasts. Rooms are very quiet and they really go out of their way to make you feel at home.

Room Tip: Join the Choice Hotels and receive points and discounts, including free stay. They accept pets.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tamara72, General Manager at Sleep Inn, responded to this review, February 3, 2013
thank you so much for your comments on our hotel. we appreciate your buissnes and hope to see you again soon. general mgr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 15, 2013

We had such an awesome experience... The hotel is new and modern, clean and well decorated. They have on site laundry, free detergent, fresh baked cookies at night... Great staff... We will make it a point to stay here on our next road trip.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tamara72, General Manager at Sleep Inn, responded to this review, January 17, 2013
Thank you so much for all your wonderful comments. we are very happy you had a enjoyable stay with us and look forward to seeing you again. we appreciate your time to fill out this survey. (General Mgr David Coughlin)
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SAN ANTONIO
Senior Contributor
35 reviews 35 reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed December 31, 2012

The hotel made some renovations and part of that was improving the rooms. I have to say, yes the furniture is new but OMG what designer did they hire, because they should have been fired! The room I got was 1 full queen. The moment you walk-in there is practically just enough room for your medium suitcase to squeeze between the refrigerator and an odd circular structure of a wall. The circular structure is made from the oval shaped stand up shower in the restroom. Ok, and what makes this worse is the oversized desk, that doubles as a dresser and also a TV stand. That table is just too small for the room. Right next to the table is a armoire which doubles as a closet and ironing table holder. So in all from left to right on the wall to the right you have a armoire, oversized table, and refrigerator that consumes the right wall and almost the entry. Now to the left you have a queen bed that is so old that when one or two people sleep on it (this is quite funny) you roll to the center. The pillows are plush but not stiff. The sheets are new but the blankets are so old that cotton is knotted. Also, that normal plush velvety blanket that most hotels put in between the sheet and heavy blanket is so old that it is rough. Between the queen bed and right-side furniture there is a AC unit under the window that is old and temperature setting are so awkward. The walls are thin as well. The restroom: the door is a slide door that doesn't lock, the restroom is about the size of a small closet. there is only a few feet in between the toilet and shower. The odd shaped shower is suppose to be for handicaps as well and well... I don't quite see getting into the super small restroom handicap accessible. I think the only thing that makes the shower handicap accessible is that the bottom is shallow and there is a handle in the shower (in a awkward position). The Towels are stringy but very white. The Sink area which is tiny, is in the room area and is overfilled with a coffee maker and the condiments. The room is just so cluttered with oversized furniture and oddly designed. The housekeepers are awesome, nice and do a good job. The fitness room is just that a small guest room that they installed mirrors on the wall and added 3 fitness machines too, a water tank, and hanging flat screen. The 3 machine they have are: a treadmill that works, a elliptical that works but clicks as if its coming off track with loose pedals, a stationary bike that does not even turn on and the seat falls forward.
I believe the company invested too much in furniture and for that the linens, bed and design suffered. I am sure the intentions were well but I definitely would not stay here again.

Room Tip: Do not stay here. If you must I would say to ask how old the bed is and possibly a picture of your e...
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SARA V, Public Relations Manager at Sleep Inn, responded to this review, January 15, 2013
Thank you for your comments concerning your most recent stay with us. I have shared your comments with the hotel staff and we appreciate you and your business. Thanks to customers like you we continue to strive to improve our hotel to better serve our guests and your comments let us know that what we are doing is working.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2012 via mobile

The room were clean and the staff were very friendly. I would stay here again next time i'm in town. The free breakfast was nice and saved me a few extra bucks and a trip to a restaurant. It was definitely one of the better values in town. Would recommend.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SARA V, General Manager at Sleep Inn, responded to this review, January 15, 2013
Thank you for your most recent response . We here at the Sleep Inn continue to strive to meet our guests needs and thanks to guests like you we know that our location and hotel are fitting those needs. Once again thank you for your time and we hope to see you in the future.
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Bullhead City, AZ
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 4, 2012

On one of our previous trips we had a missunderstanding, but Sleep Inn corrected the problem, and gave us an additional discount the next time we stayed there. In all cases their people were professional and courteous. The accomodations were great, the breakfast was superb with a wonderful lady taking care of the food and our needs. The location is located in an area close to the Interstate, and shopping. It is easy to get to any medical a person might need. We plan on staying at Sleep Inn again the next time we are in Billings. Ed & Marie

Room Tip: Did not use the pool or room service.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sabrina J, Manager at Sleep Inn, responded to this review, December 6, 2012
Ed and Marie,
I am so glad that you enjoyed your stay.
I am pleased that all misunderstandings
Were taken care of, and that my staff was
Curteous. Thank you again for staying, and
We look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleep Inn

Address: 4904 Southgate Dr., Billings, MT 59101
Phone Number:
Location: United States > Montana > Billings
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
#10 Business Hotel in Billings
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn 2*
Reservation Options:
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Also Known As:
Sleep Inn Billings
Billings Sleep Inn

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