Have stayed here before, and been pleased with the room and the service.
On this trip I arrived early, and asked to be checked in early to get some work done before an evening meeting. As a Diamond Elite choice member, I was hopeful that they could accomodate my request. Instead, I was given a rather abrupt and unpleasant brush-off, and told to return at normal check in time.
So much for my loyalty to this chain over the years, and 40+ nights in the past year. Next time I'll find a room at a different place, there are plenty of them in the area.