This is the greatest hotel for customer service and friendliness! It begins at the desk with Ryan who is so sociable and outgoing! I think he needs to move up in management because he is so hospitable! and then.....I was having computer problems in the lobby computer workstation and Kevin, the security person tried to help and then let me use the computer in the office! It was above and beyond the call of duty!

A very dated property, when I walked in I was reminded of a movie I had seen years ago. The lobby was indeed impressive, wide open space with the red vinyl chairs around tables, a piano, glass elevators and 6 tiers of rooms looking down on it all. Front desk was pleasant, friendly. I wasn't overwhelmed by the room, the beds where very firm and I didn't sleep well at all. The bathroom ceiling was very low and very crowded with a door opening in. I had to call the front desk to learn how to start the shower. The room had no view, and the draft that came from the floor to ceiling window was uncomfortable. The heater, therefore, ran constantly and very loudly. That, in itself, was rather welcome as it helped drown the bass coming from the ballroom. After a sleepless night, we wandered the ,maze of the building, exploring and again I was reminded of an older movie starring Jack Nicholson. We found the dining room and where sat by a very distraught, distracted woman who refused to put down the dirty plate in her hand while she set up our table. After waiting half an hour for milk, I finally got up and found some myself, and just as I was about to get up and leave all together, our breakfast came. (After asking a rather rude, unpleasant male who was aranging items on the buffet) As we finished, the same cross waitress came to our table and left the bill asking "Are you happy now?" Needless to say, I did not appreciate the attitude of the kitchen help when I have a small child crying she's hungry after waiting over half an hour. I didn't appreciate the wads of gum on the floor in the stair well, it seemed the concrete stairs where a forgotten part of the building. Also, being highly allergic, the overwhelming smell of bleach was a problem for me. Over-all, I was not blown away by this hotel, for the same price the Hampton is more easily accessable, comfortable beds and faster and easier breakfast. I will not return to this property.

We made reservations at this hotel for a stopover in Billings and were helped immeasurably by a young manager on duty, Mike Paskett. He personally went to check out our room before we registered, turned up the heat in the room and turned on the heat lamp in the bathroom to take the chill off on this very cold winter day. He and his colleague, Bob, moved and rearranged furnishings to accommodate my wheelchair and other equipment and did so enthusiastically and graciously. Mike and Bob were as enthusiastic and welcoming as they could be! The room feature that capped the experience was the electronic door opener inside the room for disabled, making entering or exiting the room so easy, and it's the first hotel room I've encountered with this feature on the individual rooms. Usually I have to struggle with heavy doors, or wait for someone to help me. Mike especially was very helpful whenever we encountered him in the hotel, making sure we had what we needed. I will certainly stay here again on future trips, and recommend the hotel to others. Kate

I traveled to Billings with my college basketball team as well as the men's team from my school for a Thanksgiving tournament and we stayed at this hotel. The hotel is not far from a mall and several restaurants, and there are a couple other restaurants in the adjacent lots. The hotel itself was nice with a wonderful, open lobby including a piano, waterfall, and several plush chairs to just sit back and relax. The rooms that are not in the tower part of the hotel are a bit of a walk, but there are several side doors to easily access whatever area you end up staying in. The breakfast buffet was good with a lot of variety, and there was always free coffee, hot chocolate, and apple cider in the lobby (which was great to enjoy while watching the snow fall). I didn't use the pool or other facilities, but my teammates seemed to enjoy them.

The school paid for our hotel, so I can't speak to the value. However, if I do go to Billings again in the future, I will definitely have this hotel at the top of my list.