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“Will never stay again” 1 of 5 stars
Review of Billings Hotel & Convention Center

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Billings Hotel & Convention Center
3.0 of 5 Hotel   |   1223 Mullowney Lane, Billings, MT 59101   |  
Hotel amenities
Ranked #29 of 48 Hotels in Billings
Livingston, Montana, United States
1 review
“Will never stay again”
1 of 5 stars Reviewed 1 week ago

We booked at this hotel for the water slides for our son's birthday. The pool was shut down a 1/2 hour after we started using it to be drained and painted. So we drove all the way to billings to use the water slide for a 1/2 hour. Also, we had $100 stolen from us at the pool. The only comment the front desk had was "that sucks". There is no continental breakfast, you have to pay for coffee, AND we even had to pay to use the waterslide even though we were staying there!!
What a disappointment!! Will never stay again!

  • Stayed September 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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38 reviews from our community

Traveler rating
    13
    7
    8
    5
    5
See reviews for
10
4
2
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
spokane
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

Rude woman working at desk evening shift. We called ahead several days in advance for a room near front of hotel since I have a bad hip. She gave us a room at the back of the hotel. It was raining buckets and she demanded my husband go get the license # of the truck or she could not give us the key. We are done staying at this hotel. There are plenty of nice hotels, updated, friendly, breakfast , etc in the area . Keep on driving.......

  • Stayed August 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florence, MT
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room was clean, though the décor was a tad dated. I was only there one night, so didn't spend much time actually IN the room, but it was serviceable for my needs. The AC kept turning on at odd times throughout the night and was loud enough to awaken me.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

We booked this hotel with through hotels.com 2 hours before we arrived only to find they had no pet rooms available. The unfriendly women at the desk offered to charge us an additional $200 for a penalty for bringing the dog into a regular room. They wouldn't refund the $135 I paid for a room they didn't have available. We did not stay and won't ever book there again.

  • Stayed August 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Choteau, Montana
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 11, 2014

I just stayed there on august 15-16, The front desk did a great job, I was there for a convention and when we all went to the lounge there was only on bartender Beth (she worked the night of the 15th)(hope I have her name right) She did one great bang up job handling all of us. For the amount of us in the bar she kept up awesome. She was very friendly and great to talk too. I do think when there is a big conference in your motel you should have a bar maid. The restaurant had some gentleman there that was very rude and he argued with the waitresses right in front of the guests and had to prove he was right. I felt very bad for the two girls working there, they both seemed so nice. This was very uncomfortable sitting in there. The rooms were very clean but the ceilings and bathroom could use some updating. All and all I was very happy with the stay and all of the bartenders, front desk staff and maids.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield, Montana
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed August 7, 2014

Theroom we had was to be handicap accessible and the bathroom was far from being so. There was a single bar on one side of the toilet which did not give my wife the access she needed. The bathroom had a regular height toilet with a toilet seat riser. With the riser in place the seat was very unstable which did not allow use without assistance and (sorry about the visual) made it impossible to wipe after use. I

  • Stayed August 2014, traveled on business
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 7, 2014

My wife and I recently stayed two nights at the Billings Hotel and Convention Center. Everything about our experience was positive. Clean, comfortable and spacious room, friendly and helpful staff at all hours. The pool was a nice bonus, we especially loved the waterslides, something we have never seen or expected in a hotel pool.

Room Tip: Our room was on the first floor so no problem, others on this site have complained about no elevator...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Billings Hotel & Convention Center

Address: 1223 Mullowney Lane, Billings, MT 59101
Location: United States > Montana > Billings
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 48 Hotels in Billings
Price Range (Based on Average Rates): $
Hotel Class:3 star — Billings Hotel & Convention Center 3*
Number of rooms: 239
Reservation Options:
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Also Known As:
Billings Hotel Billings
Billings Hotel And Convention Center

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