You can sum it all up with one word! WOW! The staff and management team are the most helpful people I've ever ran across! Every employee I encountered went out of their way to assist me and whatever I needed. Starting from the time that I called the hotel for their free shuttle to pick me up at the airport and until I left Billings they made me feel like I was special not just a guest! The front desk was so busy when I checked in but they acknowledged every one. Although my room was quite a distance away from the lobby when walking to the lounge I was greeted in the hallways by three employees all asking me how I was doing and or was I enjoying my stay. The friendliness and courteousness were absolutely exemplary. This all in a day and age where customer service no longer seems to exist The Billings Hotel seems to stand alone!
- Also Known As:
- Billings Hotel Billings
- Billings Hotel And Convention Center
- Billings Hotel
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