We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice place” 4 of 5 stars
Review of BEST WESTERN PLUS ClockTower Inn

Save Saved
You added BEST WESTERN PLUS ClockTower Inn to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
BEST WESTERN PLUS ClockTower Inn
3.0 of 5 Motel   |   2511 1st Avenue N, Billings, MT 59101-2320   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
Save up to 20%
Ranked #6 of 48 hotels in Billings
Columbus, Montana
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Nice place”
4 of 5 stars Reviewed February 6, 2013

We stayed here because it was close to dr. offices. The rooms were small but clean the beds were comfy. It had street enterence which was nice, was afraid it be noisy on bottom floor but actually was quiet. Its close to Stella's which is where we love to have breakfast.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In-House_Coordinator, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review, February 13, 2013
Thank you for the nice comment. We try to provide every guest with the best experience possible which includes a fantastic nights sleep and one of the best breakfasts you will ever have. We also want to accommodate as many of our guests as possible by providing different room types and sizes all with an ULTRA clean standard.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

415 people have reviewed this hotel

Traveler rating
    219
    124
    49
    12
    11
See reviews for
102
109
44
101
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Olympia, Washington
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 22, 2013

My husband and I stayed here on January 15, 2013. We flew in from Seattle and arrived in Billings after midnight. I reserved our room on-line for around 130.00 including the stay and eat package which included 2 meals at Stella's restaurant located in the parking lot.

I have to say the airport shuttle gentleman was amazing. We had rented a car but due to our plane being delayed, the car company was closed. No worries, I dialed #3 from the airport and we waited for our luggage. The driverd up in a matter of a few minutes, before our bags had arrived. It was really cold and I was relieved to have a warm SUV to take us to the hotel. On our way, I asked if the driver could stop at a gas station so I could get some soda and snacks (expecting our first baby this summer and I was starving) he happily obliged.

Check in was fast, we were given a piece of paper with about 6 menu items for breakfast the next day at Stella's. Our room was warm. I was a little surprised that all the rooms face outside, meaning there is no hallway. In the morning, when people start their cars, it seems really loud. The cars are literally 5 feet from your door.

The room was nice, small but perfectly clean. The bed was wonderful, nice flat screen tv, included a fridge.

Stella's restaurant was AMAZING! I have never ate at a better breakfast restaurant. I was a little surprised with the limited menu included with the stay and eat package (no substituions are allowed) but added bacon to my meal. We ended up eating there before flying back to Seattle a few days later, it was that good.

All in all, a pretty good hotel. I would advise against getting the Stay and Eat package because the prices are so good at Stella's you really didn't save money and had to choose from a very limited mini menu.

Room Tip: Eat at Stella's, you won't be disappointed!
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In-House_Coordinator, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review, January 29, 2013
Thank you for taking time out of your schedule to let us know how we did. Upon reading your review we have been working with our on-site restaurant about establishing a specific dollar amount for the breakfast coupons so if you wish to order off the regular menu you can apply the coupons to that. We take guest comments and suggestions very seriously and I want to thank you for providing honest feedback which will help us improve our service and value for future guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phildelphia, PA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 8, 2013

My husband and I stayed at this hotel for a night on a road trip from Washington to Colorado with our 45lb Briard pup. We were so pleased to find the rooms clean, modern and comfortable, and the hotel with it's very own little yard for doggie friends to do their business. The staff was wonderful in welcoming us, and our pup (even included a cute little welcome bag with treats, poopy bags and a note on doggie etiquette) and our room was right off of the doggie yard for easy access to the bathroom for our guy. The pet fee was $20 per night.

We truly enjoyed our stay, and would definitely stay again! A few things to note - no continental breakfast, but a great breakfast place associated with the hotel on the same block (Stella's) and no fitness center that we could find. The rooms open to the outside (i.e. no hallways) but that didn't seem to affect the temperature of the room or create any noise issues. We are in our late 20s with no kids, but I'm sure this would be a great place for families as well.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In-House_Coordinator, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review, January 10, 2013
Thank you for a great review. I am really glad you enjoyed the note and the welcome gifts. We want to make sure everyone, pet owner or not, enjoys their stay with us. With this in mind, we have a great shaded area called Molly's Patch for pets to go the bathroom, and the pool area which is not pet friendly. We do require a pet fee of $20 per night and per pet with $5 being a donation to the local humane society. We are always trying to improve our property and the experience for our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed January 5, 2013

Comfortable beds. Very clean room. Great restaurant for breakfast (Stella's). We should , however, have called to clarify pet fees prior to booking, as the fee is actually $20 per pet per day, not $20 per day for up to two pets. Pet Policy on the Best Western booking website is a bit misleading. It indicates: "Pets allowed based on the availability of pet friendly rooms. Up to 2 dogs per room with a 80 pound weight limit. Pet rate is $20.00 per day with a $100 per week maximum." Despite being charged more than expected, we were grateful to find a nice hotel that allows pets.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In-House_Coordinator, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review, January 10, 2013
I would like to thank you for bringing the confusing wording about the pet fee to our attention as we did not realize it hadn't been changed on our brand’s website. We want every guest to enjoy their stay which is why we are committed to trying to make sure guests and their four legged companions are well taken care of, as well as our guests who are not traveling with pets. With this mentality our pool area rooms are 100% pet free for those who may have a dander allergy. Once again thank you for your comments about the wording of the pet fee. Upon reading your comment, we have been working at correcting any old or outdated pet fee policies which may have slipped through.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 1, 2013 via mobile

Great new beds and pillows. Our only complaint was our room was very chilly (set to 55) when we arrived and it took several hours to warm up. Very nice decor. No continental breakfast but a great family run breakfast spot on the property with tasy food. Overall great hotel and would stay here again.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In-House_Coordinator, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review, January 2, 2013
Sorry about the chilly reception; we try to make sure the rooms are set to between 68 and 70 degrees which we find to be a welcoming temperature. I am glad you enjoyed your stay and the breakfast at Stella's Kitchen and Bakery, voted best breakfast in Billings. Have a great 2013.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, Wyoming
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 25, 2012

We make an effort to get some culture quarterly from
our 'outback' location in Wyoming. The Best Western
Plus ClockTower Inn in Billings is our temporary home
for these events. Since we do travel to other parts
of the nation we do experience the worst westerns,
but we would rate this hotel a special experience
for the traveling for its downtown location and
presentation of their amenities. Downtown
Billings is not the usual city type living one
will expect. Stella's, the adjoining restaurant,
is to be another experience if a motel is not
on the schedule for this trip.
Colleen & Bill Payne, Wyoming

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In-House_Coordinator, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review, December 31, 2012
We are really pleased you make part of your quarterly culture trip to Billings. It is always a pleasure to see guests returning because their stay enhances their overall experience. We are currently working on a few new projects from remodeling new rooms to adding a second elevator making even more of our rooms elevator accessible. Stay warm down there in Wyoming and Happy New Years.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to BEST WESTERN PLUS ClockTower Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS ClockTower Inn

Address: 2511 1st Avenue N, Billings, MT 59101-2320
Phone Number:
Location: United States > Montana > Billings
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Billings
#7 Family Hotel in Billings
#8 Romantic Hotel in Billings
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS ClockTower Inn 3*
Official Description (provided by the hotel):
Two-story motel situated in the heart of downtown, within walking distance of 2 museums, shops, theaters and over two dozen of the top restaurants and bars in Billings. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Expedia, Tingo, Hotels.com, Priceline, Cheap Tickets, BookingOdigeoWL and Venere so you can book your BEST WESTERN PLUS ClockTower Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Clocktower Hotel Billings
Best Western Billings
Best Western Clock Hotel
Billings Best Western

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS ClockTower Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.