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“Location, location, presentation” 5 of 5 stars
Review of BEST WESTERN PLUS ClockTower Inn

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BEST WESTERN PLUS ClockTower Inn
3.0 of 5 Motel   |   2511 1st Avenue N, Billings, MT 59101-2320   |  
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Ranked #10 of 49 Hotels in Billings
Buffalo, Wyoming
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Location, location, presentation”
5 of 5 stars Reviewed December 25, 2012

We make an effort to get some culture quarterly from
our 'outback' location in Wyoming. The Best Western
Plus ClockTower Inn in Billings is our temporary home
for these events. Since we do travel to other parts
of the nation we do experience the worst westerns,
but we would rate this hotel a special experience
for the traveling for its downtown location and
presentation of their amenities. Downtown
Billings is not the usual city type living one
will expect. Stella's, the adjoining restaurant,
is to be another experience if a motel is not
on the schedule for this trip.
Colleen & Bill Payne, Wyoming

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In-House_Coordinator, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review, December 31, 2012
We are really pleased you make part of your quarterly culture trip to Billings. It is always a pleasure to see guests returning because their stay enhances their overall experience. We are currently working on a few new projects from remodeling new rooms to adding a second elevator making even more of our rooms elevator accessible. Stay warm down there in Wyoming and Happy New Years.
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469 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Powell, Ohio
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 21, 2012

Very cooperative staff and extremely convenient to everything in downtown Billings. Rooms are well kept, and beds are very comfortable. Stayed as part of a group and it is perfect for this, as everybody can walk anywhere they want to go without having to organize as a full group. Truly outstanding value. On the grounds is an excellent breakfast and lunch place - "Stellas" - where the food is almost too good, prompting some over eating. Cannot imagine a need to find a better place to stay while in the area.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, Wyoming
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 17, 2012

What a great place. The entire staff did everything within their power to make sure my stay went well. The rooms are nicely decorated and the beds are super comfortable. The towels are big and fluffy and best of all....there was a duel head walk in shower. Located in the heart of Billings, there are a variety of restaurants with in walking distance. (Thai place down the street is fabulous). The restaurant across the parking lot is also good but only open for breakfast and lunch - order the Rueben). I will not stay anywhere else while in Billings.

Room Tip: Only down side...no elevator on wing I was in...
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In-House_Coordinator, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review, December 18, 2012
It is great to see you really enjoyed your stay at our property and the little touches we have been putting into the rooms from the fluffy bamboo towels to the double headed showers in the business king room you were in. It is great to hears you took advantage of our location and all the great restaurants and shopping we have within walking distance. I also wanted to let you know after many comments about a lack of elevator in the section you were in this winter we will be putting in an elevator to service that area. Guests comments carry a lot of weight with us, so thank you for taking the time to let us know how we did and were we could improve.
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Amarillo, Texas
Top Contributor
174 reviews 174 reviews
20 hotel reviews
Reviews in 76 cities Reviews in 76 cities
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed December 16, 2012

This hotel is in the heart of downtown Billings, within walking distance of great entertainment, dining, shopping, and nightlife. It is very inviting, with a lobby designed like a ski or hunting lodge. The rooms are small, but feel modern, and are clean and well kept. There's ample parking right at the hotel. They do not offer breakfast, but there's a breakfast/lunch restaurant, Stellas, on the property that is very popular.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In-House_Coordinator, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review, December 18, 2012
Thank you for taking the time to write a review. We as a team really enjoy hearing honest feedback from out guests, though it is much nicer to hear you had a great stay rather than a bad one. I am so glad you enjoyed the design of our rooms and of the property in general. We are an older property who can't change their bones, but we do everything within our power to make sure our rooms are up to date and modern reflecting our guests needs and tastes. Once again thank you for taking the time to let others know about your experience.
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Williston, North Dakota
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 15, 2012

Very nice refurbished older hotel near the hospitals in Billings. Smaller rooms but very well kept. Friendly and polite staff. Seems that the owner takes the time to make sure that the staff stays on top of the cleanliness of the rooms. Usually smaller hotels like this have staff/owners that dont care about the upkeep and are in it for the money. Not the case here. Make sure to eat in the restaurant on the property. Top notch meals and fresh bakery items!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In-House_Coordinator, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review, December 18, 2012
Thank you very much for the wonderful compliments and for choosing us. We are a family owned and operated property which took over seven years ago and have been continuously working and renovating rooms to make sure they keep up with the needs of our guest. We have currently just finished upgrading our WiFi to 40 up and 40 down and renovating more rooms which will include more outlets, heated bathroom floors, rain showers, and custom designed furniture. Once again I am glad you enjoyed your stay.
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Chicago
Senior Contributor
44 reviews 44 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed December 10, 2012

I really enjoyed the clean and comfortable accommodations of what appears to be a recently remodeled travel lodge. I was here for work and wifi worked fine but the room was a little dark around the desk. The main issue here is you can hear nearly everything your neighbor does in his/her room which is a little distracting. Lodging in Billings is dirt cheap and there isn't a lot of options. This place worked out fine and it was close to the downtown dinning and drinking establishments. Great restaurant called Stella's in the complex--best breakfast I have had in a long time.

Also, very convenient airport shuttle at your service.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In-House_Coordinator, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review, December 14, 2012
Thank you for your honest review of our property and I want you to know as we remodel rooms we are correcting the issue to the best of our ability. As travelers ourselves, we understand a quiet and comfortable night's sleep is the most important aspect of a stay. I also want you to know we are in the process of ordering a new lighting package which will increase the lighting around the desk.
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Thompson Falls, Montana
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 8, 2012

I agree with everyone who has positive comments! We own a lodging property, so we tend to be very picky and we notice the details. This Best Western is obviously owned and operated by people who truly care about offering quality at fair rates. All the rooms have been recently remodeled. The bedding made you feel really cozy and the beds were comfortable. We had an excellent night sleep. The amenities were first class - especially the shampoo and conditioner. The COFFEE provided in the rooms was excellent. Parking was easy - which is great as it is in the downtown. Being in downtown meant you can get out and enjoy the community within a short walk. The staff is professional - when we called to book the room they were friendly and were able to answer all our questions. Our main question - why would you stay anywhere else when visiting Billings?

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In-House_Coordinator, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review, December 14, 2012
Thank you so much for the great comments about our property. We as a staff always want to make sure our guests enjoy their stay from housekeeping to the managers, which is great to see everyone's hard work has paid off. I am pleased to read you not only enjoyed the rooms but the amenities, and our great location in Downtown Billings.
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Additional Information about BEST WESTERN PLUS ClockTower Inn

Address: 2511 1st Avenue N, Billings, MT 59101-2320
Phone Number:
Location: United States > Montana > Billings
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Billings
#6 Business Hotel in Billings
#7 Family Hotel in Billings
#11 Romantic Hotel in Billings
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS ClockTower Inn 3*
Number of rooms: 126
Official Description (provided by the hotel):
Two-story motel situated in the heart of downtown, within walking distance of 2 museums, shops, theaters and over two dozen of the top restaurants and bars in Billings. ... more   less 
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Also Known As:
Best Western Plus Clocktower Hotel Billings
Best Western Billings
Best Western Clock Hotel
Billings Best Western

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