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“Staff made the difference” 5 of 5 stars
Review of Hilton Garden Inn Billings

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Hilton Garden Inn Billings
3.0 of 5 Hotel   |   2465 Grant Road, Billings, MT 59102   |  
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Ranked #2 of 48 Hotels in Billings
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Staff made the difference”
5 of 5 stars Reviewed April 25, 2013 via mobile

My stay at the Hilton Garden Inn would have just settled at average Hilton Garden Inn experience, a clean and quiet room and no hassles checking in or out. But the staff made my visit incredible, from Matt driving the airport shuttle that Saturday evening to Kyle working at the front desk, everyone was helpful, friendly and willing to go the extra step. Great staff!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichole M, General Manager at Hilton Garden Inn Billings, responded to this review, April 26, 2013
Thank you kindly for the heartfelt review! We pride ourselves on providing the best possible customer service and it seems as though we accomplished our goal with your stay. I will be sure to recognize Matt and Kylee, they are two of our many all stars here. We welcome you back anytime your travels bring you to the area again. Take care!
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347 reviews from our community

Traveler rating
    221
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    19
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
malta, United States
1 review
4 of 5 stars Reviewed April 24, 2013

I thought that the Hilton ardens in Billings, MT was a very nice establishment. Though, my ratings are not based on much experience. I checked in the evening and checked out the folowing morning. I didnt use any of the services provided, so I cant really say weather they were goodm bad or otherwise.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichole M, General Manager at Hilton Garden Inn Billings, responded to this review, April 26, 2013
Thank you for taking time to review our hotel. We appreciate your feedback and hope that you will be back to experience all that we have to offer here. Come see us again soon!
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Cody, Wyoming
Top Contributor
76 reviews 76 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed April 23, 2013

I frequently travel for work and I sometimes have to overnight in Billings to catch an early morning flight. I always stay at the HGI. It has free shuttle service to the airport, provides free parking during your trip, and is within easy walking distance to restaurants and shopping. The staff is always so friendly and helpful. The hotel is fairly new and provides all the comforts and amenities one expects from a HGI. I always recommend this hotel to friends who are flying from Billings and have to overnight it.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichole M, General Manager at Hilton Garden Inn Billings, responded to this review, April 26, 2013
Thank you for taking time to review our hotel. We are delighted that we are your hotel choice when traveling. Many guests enjoy our complimentary shuttle, free parking, and convenient location. Thank you for your referrals as well. We look forward to the opportunity to serve you again soon. Safe travels!
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Asheville, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 23, 2013

I highly recommend this hotel. I am a Hilton Diamond member and travel all over the country. I have stayed at several Garden Inn's and the overall experience at this one was right at the top. Kudos to the management and his staff. Not one single issue and I'm VERY picky! Thanks.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichole M, General Manager at Hilton Garden Inn Billings, responded to this review, April 26, 2013
Dear valued guest,
Thank you kindly for taking time to review our hotel. I am delighted that you enjoyed your stay and we hope that you'll be back, should your travels bring you to the Billings area again. Take care and see you soon!
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Glendive, Montana
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 21, 2013

Last minute trip with family of four. The building is beautiful, grounds immaculate, rooms large and comfortable, breakfast fantastic, pool and workout room top notch, sleep member beds, bar service amazing, staff was fast and very very nice. Shopping and resteraunts just out the front door. This is going to be our Billings hotel from now on!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichole M, General Manager at Hilton Garden Inn Billings, responded to this review, April 26, 2013
Thank you for the great review. We are delighted that you found our hotel the perfect fit for your family of four! We look forward to the opportunity to serve you again soon.
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Hardin, Montana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 9, 2013

We love staying at this hotel! It is on the West side so easy to get on and off the highway. Located by tons of restaraunts and shopping. It is super clean and very inviting lobby. The rooms are really comfy and the beds are the best of any hotel I have stayed in. Great place!!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichole M, General Manager at Hilton Garden Inn Billings, responded to this review, April 26, 2013
And we love having you! We are so happy to be a part of your special celebration. Come and see us soon :)
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Bozeman, Montana
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 6, 2013

In Billings with colleagues for some focus groups. This requires several adjoining meeting rooms and also good rooms in which to sleep--because then you are back on the road getting ready for another group. So, having everything work smoothly and getting a good night's sleep is essential.

This Hilton Garden Inn delivers. Helpful, cheerful staff, quiet comfortable sleeping rooms, nice ambiance. Free, good quality, breakfast in the morning. A couple of complementary bottles of water. A bed you can adjust in terms of hardness/softness (a standard feature of this chain apparantely. So the hotel is a plus and not something you worry about.

We will be back.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichole M, General Manager at Hilton Garden Inn Billings, responded to this review, April 8, 2013
Thank you so much for taking time to review our hotel. We appreciate you staying with us, and are delighted that you enjoyed your stay. You are absolutely right, a good night's sleep is crucial when you're on the road. We are happy that you found our rooms to be quiet and comfortable. Most important to us is that our guests can rely on helpful and cheerful staff. As we strive to make every guest's stay memorable, we are ecstatic that we hit our mark with your stay!. Thank you again, we hope to see you soon!
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Additional Information about Hilton Garden Inn Billings

Address: 2465 Grant Road, Billings, MT 59102
Phone Number:
Location: United States > Montana > Billings
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Billings
#1 Family Hotel in Billings
#4 Romantic Hotel in Billings
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Billings 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hilton Garden Inn Billings Hotel Billings
Hilton Billings

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