overall the hotel was satisfactory.the bedding was a little shaky as well as the walls between rooms..if you can hear your neighbor talking to his business partner through the walls it makes you paranoid of what you might be doing in your room.(wife or girlfriend) the staff were friendly and very nice. unfortunately,i don't think i would choose this hotel again.

We called ahead for a Thanksgiving retreat to make sure the water park would be open for the holiday. I understood closed for Thanksgiving, so I booked the room. We booked this room so my daughter could play with me at the Reef while her mom went shopping. The only reason we stayed was because of this. We woke up Friday morning, the Reef's hours were 9am-9pm, just to find out they were not going to open due to staffing issues. UNACCEPTABLE. The Bighorn is considered a resort, with one tiny little hot tub and the jets were not working! It wasn't even hot! Besides serving the same breakfast meal every morning and we found hair in the eggs. Not a weekend resort. They shouldn't advertise as a resort if they don't have a relationship with the Reef where they can use their pools and have access to them. We won't be coming back for any weekend getaway.

Stayed one night. Nice big room, good toiletries. Efficient air con. Bar closed early. Nice (free) help yourself breakfast. Fantastic restaurant just across the parking lot. AMAZING steak. Try the Baseball Cut sirloin. Staff were great helping us print our boarding passes for next day.

I "had" to have the water park for a late to-do on my sons Birthday, so I decided to ignore the negative reviews and make it my own.
I don't know why so many complained about the front staff; we came in late on a Friday night and recieved a very warm welcome! The women taking our reservations over the phone was pleasant and the rooms we're exactly as we reserved, even the day of! Yes, they charged my card immediately when checking in, but I don't see why that should be an issue. In today's society, if it helps this establishment avoid theft issues, I'm all for it!
Housekeeping did a great job in providing us with clean and well maintained room(s). I chose to put up the do not disturb sign, but noted they we're on the floors at a decent hour, so as not to wake anyone, but early enough to get what you might be in need of.
I heard a bit of lil' feet running above us the first morning, but not horrible as some might say. How can you not be excited with a giant slide waiting to be had!
Breakfast was a pleasant suprise! Serve yourself, was a bit above average for your typical hotel; prepared well seemed to be the key and the gals did a great job in keeping up with the crowd and its clean-up.
The water park was was a blast for the kids. The wave pool was a bit week, considering we've been to a few you might say, but all and all it was great. Staff was friendly and the pizza was actually good.
For the parents and tag-along friends, the lounge was perfect. Well stocked, drinks we're well done and not overpriced. Again staff was super friendly. I see one improvement that would benefit the hotel and its guests; they should open up serving window to the water park kitchen and provide a bar menu!
We had a great time! We come to Billings often, but they don't allow pets (our other child..haha), so we can't come everytime, but will certainly fit it in as often as we can.
Thanks Big Horn!