We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice place for family” 4 of 5 stars
Review of BEST WESTERN PLUS Kelly Inn & Suites

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added BEST WESTERN PLUS Kelly Inn & Suites to your Saves list
BEST WESTERN PLUS Kelly Inn & Suites
3.5 of 5 Hotel   |   4915 Southgate Drive, Billings, MT 59101-4668   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
Save up to 20%
Ranked #6 of 48 Hotels in Billings
Fargo, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Nice place for family”
4 of 5 stars Reviewed December 1, 2013

The pool area is very fun for kids. The beds are extremely comfortable and the rooms are spacious and nicely decorated. This is our favorite hotel to stay in when we visit Billings. We even have convinced the rest of our family members to stay here when they are in town. The continental breakfast has enough variety for our family to find a decent breakfast.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

404 reviews from our community

Traveler rating
    265
    98
    19
    8
    14
See reviews for
179
103
22
70
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Delburne, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 22, 2013

Thanks for a fun stay. The pool at this inn was fun for all, the staff was friendly and supportive of everyone. Also friendly and courteous. The environment was very relaxing as the tile, bed spreads, and window props were very nice to see and enjoy. Your hotel here is decorated how I would like my house to look. Yes, I am jealous.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review, November 26, 2013
Thank you for posting such delightful comments about the decor of our hotel, our friendly staff and our water playland. Guests do seem to enjoy relaxing in the evening with a cookie (or two) in the lobby by the fireplace and playing on the slides in the water playland. It's our hope you'll visit us again soon, and when you do, our front desk staff can give you some "inside" information where you can find furniture and country/western decor for your home when shopping in Billings!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 19, 2013

This place has it all. it is close to west-end shopping and the airport. More importantly, it is a well-appointed facility with a pleasant, personable, and friendly staff. Cookies are set out in the evenings and complimentary soups/chili are available. The breakfast offers good choices and the choices extend way past what flavor of jelly to put on your toast. You absolutely cannot go wrong if you choose Best Western Kelly Inn in Billings; we never even consider an alternative when we go to Billings. Give it a try....you;ll be back!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review, November 21, 2013
Thank you for posting such great comments! We always appreciate reading compliments to our staff and amenities. Thursday night is usually our "chili" night during the winter months-served from 5pm until it's gone-so we're glad you enjoyed it. Other soup selections served Monday-Wednesday are Ham 'n Bean, Chicken Noodle and Minestrome. Next week, we'll be "mixing up" our breakfast offerings even more, trying to provide a varied selection for our return guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bozeman, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 18, 2013

Good location with easy access to interstate. Rooms are consistently clean and quiet with an excellent swimming / play land area for kids. I have stayed here at least a dozen times on business and it has always been good.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review, November 19, 2013
How we all (staff & management) appreciate reading posts like yours from repeat guests like you! Thank you for taking the time to let us know how much you enjoy the water playland and clean rooms. We look forward to hosting you whenever business (or pleasure) brings you back to Billings.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Falls, Montana
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 17, 2013

I usually stay here when visiting Billings but this time was less than stellar. The first room we were put in smelled like someone got sick and the odor was only mildly disguised by an air freshener. When I went to the desk for another room the clerk seemed put off by my request. The second room was better other than the flat pillows. Our second night here we lost our wristbands for the pool. Going to get replacements for the kids to swim, the same clerk from the previous day again showed the same customer service skills and made it seem like she was doing me a big favor. I paid more to stay here because of the pool. Next time I will be staying elsewhere

Stayed November 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review, November 21, 2013
We were disappointed to see a posting from one of our return guests who did not receive the service or quality of room they had received on previous visits. Our wristband policy is there to make sure that only our registered guests are the ones who enjoy the water playland and avoid overcrowding from outside entities. I am sorry if you felt we didn't communicate in a courteous manner. We do apologize and hope that you will reconsider and give us another opportunity to better serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leander
1 review
5 of 5 stars Reviewed November 12, 2013 via mobile

It seemed as if the hotel was brand new. I have never been to a hotel that was so clean. When you walk in it was like you were in a log cabin at a ski resort! So awesome! Our room was perfect! Granite counter tips and tubs, even the ledge to the window, which had a little black bear statue looking into our room. It was really cool. Good taste in decoration. Breakfast was really good, especially compared to the other hotels we have been to lately. The breakfast area was really clean and everything was so organized as if they JUST put everything out. They keep checking on it every few minutes so everything is fresh and clean. The staff was great. So friendly. We even got a chocolate bar before we left! And did I mention, they allow pets?! It was great to bring our pets with us! We really enjoyed our stay and if we ever come back to Billings, we know exactly where we are staying, even if it is a little out of the way. So worth it! Thank you Best Western plus Kelly Inn and Suites!

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review, November 15, 2013
It's always delightful and fun to read TripAdvisor comments like yours. Our whole staff strives to make sure that our guests are taken care of...from the room attendants who service your room, to the front desk staff making you feel at home and the breakfast bar attendant that prepares our expanded continental breakfast. Thank you for posting such gracious comments. We hope you and your pets will visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheridan, MT, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 11, 2013

My husbad and I always stay at the Missoula Valu Inn. They are very helpful and very motorcycle friendly, letting us park the bike up front where it is easy to watch and more secure. Breakfast is wonderrful!! Saves money and time when travelling.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review, November 12, 2013
It is always good to see good reviews, but regretfully, this review does not appear to be ours as we are in Billings. Our guests, though, can drive their motorcycles up to their downstairs outside doors and enjoy an expanded continental breakfast featuring fresh waffles and biscuits and gravy. It's our hope you'll visit us here at the Best Western PLUS Kelly Inn & Suites the next time your travels bring you to Billings.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to BEST WESTERN PLUS Kelly Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Kelly Inn & Suites

Address: 4915 Southgate Drive, Billings, MT 59101-4668
Phone Number:
Location: United States > Montana > Billings
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Billings
#3 Family Hotel in Billings
#4 Business Hotel in Billings
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Kelly Inn & Suites 3.5*
Number of rooms: 89
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, TripOnline SA, Despegar.com, Priceline and Travelocity so you can book your BEST WESTERN PLUS Kelly Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Kelly Inn And Suites
Best Western Plus Kelly Hotel Billings
Best Western Billings
Best Western Kelly Hotel
Billings Best Western

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS Kelly Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.