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“Great BW” 5 of 5 stars
Review of BEST WESTERN PLUS Kelly Inn & Suites

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BEST WESTERN PLUS Kelly Inn & Suites
3.5 of 5 Hotel   |   4915 Southgate Drive, Billings, MT 59101-4668   |  
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Ranked #6 of 48 Hotels in Billings
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404 reviews from our community

Traveler rating
    265
    98
    19
    8
    14
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179
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Helena, Montana
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 6, 2013

This hotel is directly across the street from the youth soccer complex. The perfect location for lodging during a soccer tournament. Rooms are large and exceptionally well equipped. Pool is great fun for the kids. Breakfast was adequate, but nothing special. Regardless, a great place to stay for soccer. VERY busy with families on weekends, but I would bet much quieter during the week.

Room Tip: get upper floor on the north end
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Yellowstone, Montana
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 27, 2013

We stayed at this hotel on a business trip to Billings in April. What a nice hotel; from the lobby to the rooms. The decor was outstanding. The entire hotel was very clean. Although we didn't use the pool; we could tell it was well maintained. The front desk staff was great. They were always willing to help with questions we had and went out of their way to make us feel welcome. We would definitely stay at this hotel again and would highly recommend it to anyone.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review, May 28, 2013
We so appreciate guests who take the time to post about their stay with us. Thank you for your gracious comments, especially the ones about our front desk staff. Do come back and stay with us again soon!
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Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 23, 2013

Desk clerks were very nice and helpful. Nice pool and breakfast. Clean rooms.
Good location. Stayed here 3 days and would definitely come back. I'm becoming a Best Western fan. Generally they are a good value.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casper, Wyoming
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 9, 2013

I stayed at this hotel on May 8 while I was in Billings for a funeral. I arrived early and couldn't get into a room yet, but as soon as one became available (at noon) the front desk clerk contacted me! She went out of her way to make things easier for me to get settled in before I had to leave for the service. All the staff at the hotel was friendly and welcoming! My room was very clean and comfortable. The pool area/waterpark was a great place to hang out, especially for the two small children that were with our family at the hotel. There were fresh baked cookies in the lobby in the afternoon! I would stay here again when I go to Billings.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review, May 11, 2013
Thank you for letting us know how your experience with us was and especially how our staff responded to your requests. While we guarantee check in at 4PM, we always try to accommodate earlier check-ins especially in cases such as yours. Even though sad circumstances brought you to Billings, we appreciate that you chose our hotel to stay at. We hope you and you children will come back soon to enjoy our water playland and "cookies!"
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Calgary, Canada
Top Contributor
71 reviews 71 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 29, 2013

We've stayed at this hotel before. The kids always ask that we stay here because of their amazing pool. The room we ended up getting was very small, so not the most accommodating for a large family (we're a family of six and ended up with a double queen room, no cots). The breakfast is always good. This time round our room was not completely clean, there were left over pop bottles left in the room from the previous people, but everything else was very clean. A little pricey for what you get, but the atmosphere is very nice.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review, May 7, 2013
Thank you for choosing us for family fun! We appreciate knowing how much families enjoy our water playland and complimentary breakfast. Families seem to appreciate that we do not charge for children under 18 and that we allow six people to occupy our rooms. We do have a few double queen rooms that have larger square footage, so when calling us direct for reservations, ask if one of these is available and we will do our best to accommodate you! I do apologize that your room this time was not serviced as good as other times you have stayed. We will address this stay with our housekeeping staff. Again, thank you for choosing us for your family trips.
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Additional Information about BEST WESTERN PLUS Kelly Inn & Suites

Address: 4915 Southgate Drive, Billings, MT 59101-4668
Phone Number:
Location: United States > Montana > Billings
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Billings
#3 Family Hotel in Billings
#4 Business Hotel in Billings
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Kelly Inn & Suites 3.5*
Number of rooms: 89
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Also Known As:
Best Western Plus Kelly Inn And Suites
Best Western Plus Kelly Hotel Billings
Best Western Billings
Best Western Kelly Hotel
Billings Best Western

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