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“An Excellent Place to Stay in Billings” 5 of 5 stars
Review of BEST WESTERN PLUS Kelly Inn & Suites

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BEST WESTERN PLUS Kelly Inn & Suites
2.5 of 5 Hotel   |   4915 Southgate Drive, Billings, MT 59101-4668   |  
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Special Offer
1,000 bonus reward points
Ranked #3 of 50 Hotels in Billings
Certificate of Excellence
Calgary, Canada
Level Contributor
261 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
“An Excellent Place to Stay in Billings”
5 of 5 stars Reviewed December 1, 2012

I stayed at this hotel while on a road trip through Montana and North Dakota. I used my air miles to pay for the room, so I cannot comment on price. I was amazed at the look of the hotel - very rustic with wood lodge frame and several wooden animals all over the exterior. Check-in was quick and friendly. My room was spacious and included both a microwave and fridge. My only criticism of the room was that the bed was right in front of the air conditioner, meaning that there was a cold breeze blowing over you when you were in bed. Internet and parking were both free. There was a waterpark with various play areas as well as a nice hot tub. There were laundry facilities, however they did cost money to use. A hot breakfast was included in the morning. Overall, I was impressed with this hotel and enjoyed my stay. I would recommend this hotel for both families and business travel.

Room Tip: You can get rooms on the main floor that have exterior doors for access. They also have interior cor...
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review, December 7, 2012
We are very appreciative of comments like the ones you posted here. It's our goal to provide not only a hotel room, but a relaxing, fun experience. Thank you for taking the time to post your experience with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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543 reviews from our community

Traveler rating
    372
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Red Deer
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed November 30, 2012

Pretty much what we expect from this chain - we stayed in a room on the ground floor that had an outside door. Convenient but don't expect to sleep in - vehicles are parked right outside the window which is noisy in the morning. This parking area was packed with vehicles and we weren't able to park close to our room. Also was a lot of traffic/train noise. We must have been extra sensitive to noise because we ended up unplugging the a/c-heater unit which was very loud.

Room Tip: Ground floor quite noisy
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Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Williston, North Dakota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 27, 2012

There wasn't one complaint about our stay. Kids had cookies at 5 pm swimming-sliding playing in pool area. Beds were comfortable, blankets were snugly. The whole place was clean clean clean. Then in the morning we had a nice breakfast followed by more pool time since check outs not tell 12 noon. We already made our next reservation.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billings, Montana
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 19, 2012

For our anniversary my husband and I booked the largest suite in this hotel and it was amazing. I felt like we were transported to a small chalet. Very spacious, with a log cabin feel. We loved that we could lounge on the huge leather sofa for movies or toast to our anniversary over one of two fireplaces. All in all I can't wait to visit again.
P.S. We even come back and stay occasionally in one of the smaller rooms so the kids can swim in the great pool...Don't forget the homemade waffles!

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Austin MN.
2 reviews
5 of 5 stars Reviewed October 17, 2012

After going through a horrible experience at Comfort Inn in Billings it was wonderful to have a friendly, helping manager, Holly. Thank you for making sure that everything was being taken care of. This is what a stay should be like.

Room Tip: Don't stay at Comfort Inn
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenfield, Indiana
Level Contributor
88 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 7, 2012

We stayed here on two different occasions during a 14 day period. This is a really nice hotel with lots to offer family groups. There are nice designer touches throughout the motel (i.e. tile work, decorations, theme). Although we didn't use the pool area, I did look in on it and I'm guessing kids would never want to leave -- the water slides looked like a lot of fun.

On the first stay we had the 'King Business Plus' room (room 330) and it was clean, spacious, and comfortable. There was a slight problem with the toliet flushing and management had a serviceman there in minutes to take care of it. On the second stay we had a King only room and while the room was not as large (no sofabed) it was still very comfortable.

Our rooms were clean and comfortable. The staff is friendly and competent. The breakfast room is well stocked with hot foods, fruits, cereals, muffins, and breads.

Room Tip: If budget allows go for the King Business Plus room verses just the King
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Kelly Inn & Suites

Address: 4915 Southgate Drive, Billings, MT 59101-4668
Phone Number:
Location: United States > Montana > Billings
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Billings
#2 Family Hotel in Billings
#4 Business Hotel in Billings
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Kelly Inn & Suites 2.5*
Number of rooms: 89
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Also Known As:
Best Western Plus Kelly Inn And Suites
Best Western Plus Kelly Hotel Billings
Best Western Billings
Best Western Kelly Hotel
Billings Best Western

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